User Guide

Synchronization
How to: Synchronization
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email
can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry
Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or on your computer, you
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1. On the home screen, click the Messages icon.
2. Press the key > Reconcile Now.
Related information
About synchronization and reconciliation, 178
Some characters in calendar entries don't appear correctly after synchronization, 189
Turn on or turn off wireless email reconciliation, 90
Manage email reconciliation conflicts
You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email
reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email
application on your computer.
1. On the home screen, click the Messages icon.
2.
Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the On Conflicts field.
5.
Press the key > Save.
User Guide
Synchronization
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