User Guide

Contact list field data isn't appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For
example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it
with the email application on your computer, because the birthday field is a date field in the email application on your
computer.
Related information
Create a custom contact field, 192
Some characters in calendar entries don't appear correctly after
synchronization
If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your
computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
About synchronization and reconciliation, 178
Reconcile email over the wireless network manually, 83
User Guide
Synchronization
352