User Guide

• Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application,

and MemoPad.

• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For

more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the

documentation that came with the Bluetooth enabled device.

• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth

enabled device.

• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone

discoverable for a short period. On the home screen, click the connections area at the top of the screen, or click the

Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.

Bluetooth enabled devices can detect your smartphone for 2 minutes.

• If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery power

is too low the device may be unable to pair.

• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home

screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and

Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Device Properties. Clear

the Encryption checkbox. Press the key > Save.

• If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the

Handsfree, Headset, Serial Port, or Dial-Up Networking profiles.

Related information

Make your smartphone discoverable, 289

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of

time before the media player screen closes.

Related information

Change the amount of time before the media player screen closes, 141

User Guide

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