User Guide

I can't change the number of times that my smartphone rings

Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry

smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.

My phone number appears as Unknown in the Phone application

If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone

number appears in the Phone application.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > SIM Card.

3. Highlight the phone number.

Press the key > Edit SIM Phone Number.

5. Type your phone number.

6. Click OK.

I can't make calls using a voice command

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth

enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry

smartphone.

• Verify that your screen is unlocked.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set

in the language options. Certain languages might not be supported.

Related information

Bluetooth technology, 285

Change the language for voice commands, 76

My headset makes calls instead of my smartphone

If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls

on the Bluetooth-enabled headset.

Try the following actions:

• Disconnect the Bluetooth-enabled headset from your smartphone.

•

During a call, press the key, click Activate Handset.

User Guide

Phone