User Guide

Turn on or turn off read receipts

Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the

options might not appear.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it, change the

Send Read Receipts field.

Press the key > Save.

Troubleshooting: Email

I can't send messages

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone

number for your contact.

• If you created an email address or added an existing email address to your smartphone using the email setup screen in the

Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet

Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the

Setup application, open the email setup screen to send a service book to your smartphone.

• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

Related information

Generate an encryption key, 324

Change or delete a contact, 192

Turn on or turn off data service or set roaming options, 265

Options for email filters, 88

Resend a message, 86

Turn on, turn off, or check the status of a network connection, 263

I'm not receiving messages

Try the following actions:

User Guide

Messages