BlackBerry® Wireless Handheld User Guide
User Guide, BlackBerry 6700 Series, BlackBerry 6200 Series, BlackBerry 7200 Series, BlackBerry 7700 Series BlackBerry 6210 Wireless Handheld™ Model Number: R6220GW BlackBerry 6220 Wireless Handheld™ Model Number: R6220GE BlackBerry 6230 Wireless Handheld™ Model Number: R6231GE BlackBerry 6280 Wireless Handheld™ Model Number: RAO31GN BlackBerry 6710 Wireless Handheld™ Model Number: R6020GW BlackBerry 6720 Wireless Handheld™ Model Number: R6020GE BlackBerry 7210 Wireless Handheld™ Model Number: R6230GE BlackB
Contents Enterprise activation .....................................................5 Frequently asked questions ..................................... 81 Email messages ...............................................................7 Tips .................................................................................111 PIN messages ................................................................ 13 Legal notice .................................................................117 SMS messages ......
Enterprise activation • About enterprise activation • Activate the handheld over the wireless network About enterprise activation Use the enterprise activation feature to integrate your handheld with your corporate Microsoft® Outlook® or IBM® Lotus® Domino® email account if you have access to BlackBerry Enterprise Server version 4.0.
Email messages Open a message 3. Click [Use Once]. • Send an email message 4. Click Email. • Save draft messages 5. Type an email address. • Add contacts to a message 6. Click the trackwheel. • Set the importance level 7. Click Continue. • Change sent messages 8. Type a message. • Manage messages 9. Click the trackwheel. • File messages 10. Click Send.
Change sent messages View filed messages To change the text in a sent message and resend it, open the message. Click the trackwheel. Click Edit. Change the text. Click the trackwheel. Click Send. To display all filed messages in the messages list, in the messages options, click General Options. Set the Hide Filed Messages field to No. To change the recipient of a sent message and resend it, open the message. Click the trackwheel. Click Edit. Select a contact. Click the trackwheel. Click Change Address.
Save a copy of messages sent from the handheld • Set this option to save messages sent from your handheld in the Sent Items folder of your mailbox. About out of office reply 1. In the messages options, click Email Settings. 2. Set the Save Copy In Sent Folder field to Yes. 3. Click the trackwheel. 4. Click Save. Note: Set the save copy option for each message service on your handheld.
If the message does not meet any filter criteria and should not be forwarded, set the If no filters apply, send email to handheld field to No. • Filters are applied to messages based on the order in which they appear. If you create multiple filters that could apply to the same message, you must decide which one to apply first by placing that filter higher in the list. Click a filter.
Set folder redirection 1. In the messages options, click Email Settings. 2. Click the trackwheel. 3. Click Folder Redirection. 4. Select the check boxes. 5. Click the trackwheel. 6. Click Save. Notes: Verify that you selected the Inbox. If you do not select the Inbox, email messages are not forwarded from this folder. To specify all of your folders for redirection, including your Sent Items folder, select the Select All check box.
PIN messages • About PIN messages Note: • Find your PIN • Open a message • Send a PIN message If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, your PIN is displayed on the Enterprise Activation screen. • Save draft messages Send a PIN message • Add contacts to a message 1. In the messages list, click the trackwheel. • Change sent messages 2. Click Compose PIN. • Manage messages 3. Click [Use Once].
SMS messages • About SMS messages Note: • Find your SMS number • Type an SMS number In the phone, set your smart-dialing options to avoid typing the country code and area code. • Open an SMS message • Send an SMS message • Save draft messages Open an SMS message • Manage messages • Resend an SMS message • Delete multiple messages at one time An unopened SMS message appears in the messages list with a closed italic envelope icon.
• Reply • Forward • Delete To remove the history from an SMS message, when replying, click the trackwheel. Click Remove History. Resend an SMS message To resend your SMS message to the same contact, open the message. Click the trackwheel. Click Resend.
Search • About search • Search for a specific contact • Search the messages list • Search for a subject • Search the handheld About search You can search the messages list using criteria that you set and save those searches for future use. You can also search for contacts or search for all messages containing the same subject. You can also search the handheld to find content across all programs.
Notes: If you type more than one word in the Text or Name field, all the words must appear in the same field for the search to be successful. File attachments are not searched when you search across the handheld programs. To expand a folder, click a folder with a plus sign (+) beside it. Click Expand. To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.
Attachments • About attachments • Use address book attachments • Open a file attachment • Open an image attachment • Navigate attachments • Attachments — frequently asked questions To update contact information, when viewing an address book attachment, click the trackwheel. Click Update Address. Open a file attachment 1. Place your cursor in the name of the file attachment. 2. Click the trackwheel. About attachments 3. Click Open Attachment.
To display the contents of a specific cell in a spreadsheet, click the trackwheel. Click View Cell. To switch to a different worksheet in a spreadsheet, click the trackwheel. Click Select Worksheet. Click a worksheet. To view the previous worksheet in a spreadsheet, click the trackwheel. Click Prev Sheet. To view the next worksheet in a spreadsheet, click the trackwheel. Click Next Sheet. To pan horizontally across an image, hold the Alt key and roll the trackwheel.
Synchronizing data • About email reconciliation Note: • Set wireless email reconciliation • Reconcile deleted messages Set the Wireless Reconcile option for each message service on your handheld. • About PIM synchronization • Set wireless PIM synchronization • Synchronization — frequently asked questions About email reconciliation Email reconciliation means that any message you file or delete on your handheld will also be filed or deleted in your mailbox.
If your handheld is integrated with an email account using a BlackBerry Enterprise Server™ version 2.1 or later and wireless calendar synchronization is enabled, you can synchronize your calendar entries over the wireless network. You can synchronize all other PIM items using the BlackBerry Desktop Software. For more information on synchronizing PIM items manually or configuring wireless calendar synchronization using the desktop software, refer to the BlackBerry Desktop Software Online Help.
Backing up and restoring handheld data • About backing up handheld data • About restoring handheld data About backing up handheld data If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, settings on your handheld that would not be saved in your desktop email program are backed up over the wireless network automatically. These settings include fonts, bookmarks, and other handheld settings.
Typing or whether the entry is capitalized according to its context (SmartCase). • Use AutoText • Create an AutoText entry • Change AutoText entries • Cut or copy text • Paste text • Typing tips • Enable tones when pressing keys • Set the cursor speed Change AutoText entries • Typing — frequently asked questions To view your AutoText entries, in the handheld options, click AutoText. Use AutoText AutoText automatically replaces text that you type.
To turn on NUM lock, hold the Right Shift key + press the Alt key. To turn off CAP lock or NUM lock, press the Right Shift key. Enable tones when pressing keys In the handheld options, click Screen/Keyboard. Set the Key Tone field to On. Save your changes. Set the cursor speed In the handheld options, click Screen/Keyboard. Set the Key Rate field to Slow or Fast. Save your changes.
Phone • Find your phone number Find your phone number • Make a call • Make an emergency call In the phone, the My Number field displays your phone number. • Use speed dial Make a call • Check your voice mail 1. • Answer a call In the phone, type a phone number or select a contact. • Mute a call or place a call on hold 2. Press the Enter key. • Adjust the phone volume 3. To end the call, hold the Escape button.
Note: Phone features You can also use speed dial to make a phone call on the Home screen or in the messages list. During a call, your handheld has all the functions that are available to a regular phone, such as hold and mute. Check your voice mail In the phone, click the trackwheel. Click Call Voicemail. Answer a call To answer a call, click Answer. If you do not want to answer the call, click Ignore.
Manage contacts during a conference call • Change the contact assigned to a speed dial letter: Click the contact. Click Edit. Click a new contact. Click Speed Dial . To disconnect one contact from the conference call, click the trackwheel. Click Drop Call. Select a contact. Click the trackwheel. • Assign the contact to a different speed dial letter: Click the contact. Click Move. Click a different speed dial letter.
3. Click Enable. 9. 4. Click the trackwheel. Note: 5. Click Save. Before enabling call forwarding, verify that you have call forwarding phone numbers added. Depending on your SIM card, the phone numbers for the call forwarding profiles might already be specified. You might not be able to change them or add new ones. For more information, contact your service provider. Related topics • Change the call block password • Can I block calls? Change the call block password Click Save. 1.
2. Click Edit Numbers. 5. 3. Click the phone number that you want to delete from the list. Note: 4. Click Delete. Related topic • How do I edit the phone number to which my calls are forwarded? Set call waiting Click Save. When calculating the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. Related topic • About smart dialing 1. In the phone options, click Call Waiting.
If your SIM card is not provisioned for voice mail, you can type the access number for a different voice mail system. About TTY You can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. If you connect your handheld to a TTY device, calls that you receive on your handheld are converted to text. Note: The TTY option is only available with certain BlackBerry Wireless Handhelds. Set the TTY option 1. In the phone options, click TTY. 2. Set the TTY Mode field. 3.
Related topic • Can I use FDN mode on my handheld? Change fixed dialing entries On the FDN list, click a contact. Perform one of the following actions: • Edit • Delete Reset call timers 1. In the phone, click the trackwheel. 2. Click Status. 3. Click Last Call or Total Calls. 4. Click Clear Timer. 5. Click the trackwheel. 6. Click Save.
Browser The Internet Browser, available from some service providers, is also optimized for viewing HTML web pages. For more information on Internet Browser support, contact your service provider. • About the browser • Go to a web page • Use the browser • View images • Copy a link, image, or web page address • Send a link or image in an email message • Save an image • Manage saved images To insert a period, press the Space key.
To refresh the current web page, click the trackwheel. Click Refresh. To view the address for the current web page, click the trackwheel. Click Page Address. To view the address for a link, click the link. Click Link Address. To paste the link address, image address, or page address, place the cursor where you want to insert the copied text. Click the trackwheel. Click Paste. Send a link or image in an email message 1. On a web page, click a link or image. 2. Click Link Address or Image Address.
Manage saved images Organize bookmarks into folders In the pictures list, click an image. Perform one of the following actions: In the bookmarks list, click a folder. Perform one of the following actions: • Open • Add a folder: Click Add Subfolder. • Delete • Open a bookmark folder with subfolders: Click Expand. • Close a bookmark folder with subfolders: Click Collapse. • Rename a folder: Click the trackwheel. Click Rename Folder.
If you are using the BlackBerry Desktop Software, you can load WTLS using the Application Loader tool. For more information on loading optional programs, refer to the BlackBerry Desktop Software Online Help. If your handheld is integrated with an email account using a BlackBerry Enterprise Server and you are not using the BlackBerry Desktop Software, contact your system administrator for information on using WTLS on your handheld.
Downloading Download an application 5. Click Save. • Manage applications 6. Click OK. • Prevent third-party applications from transmitting data Note: • Download a ring tone • Manage downloaded ring tones Related topics • Enable browser push • • Downloading — frequently asked questions Can I listen to a ring tone before I download it? • Manage downloaded ring tones • Set profiles • Legal notice • Download an application On a web page, click the link for the application.
If you set the browser push notification to Prompt, a dialog box always appears. Why can’t I load a new program onto my handheld? If you set the browser push notification to Reject, you receive no additional notification. Verify that your handheld radio is turned on and that you are within an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld. Enable browser push 1.
Contacts Add a contact 3. Type a name for the mailing list. • Manage contacts 4. Click the trackwheel. • Create a mailing list 5. Click Add Member. • Manage mailing lists 6. Click a contact. • Create a category 7. Click Continue. • Apply categories to contacts 8. Click the trackwheel. • View contacts by category 9. Click Save Group.
Categories are shared between the address book, the task list, and the memos list. Therefore, category changes made in the address book are also made in the memos list and task list. Create a category 1. In the address book, click the trackwheel. 2. Click Filter. 3. Click the trackwheel. 4. Click New. Add a pause or wait Use a wait or a pause to separate additional numbers, for example a password or extension, from the main phone number.
Related topics • About remote address book search • Manage remote address book search results Manage remote address book search results To view information for a contact, in the search results, click a contact. Click View. To delete a contact from the search results, click the trackwheel. Click Delete. To delete the search results, click the trackwheel. Click Delete Lookup.
Calendar To move forward or back by a time period, click the trackwheel. Click Prev or Next. • About the calendar • Change the calendar view • Use the calendar Schedule an appointment • Schedule an appointment 1. In the calendar, click the trackwheel. • Schedule an appointment quickly 2. Click New. • Schedule a meeting 3. Type the appointment details. • Manage appointments and meetings 4. Set whether the appointment should recur. • Respond to meeting invitations 5.
3. Type a location in parentheses. 4. To change the start and end times, hold the Right Shift key and roll the trackwheel. 5. Click the trackwheel. Related topics • Change the default reminder time • About power off and reminders Change the default reminder time In the calendar options, set the Default Reminder field to the amount of time before the appointment that the handheld reminds you. The default is 15 minutes. Related topic • About power off and reminders Schedule a meeting 1.
Note: If you delete a meeting invitation from the messages list before you accept or decline it, the appointment is deleted from your desktop calendar. Change meeting participants Open the meeting. In an Accepted or Declined field, click a contact.
Tasks • Create a task Use tasks • Use tasks Click a task. Perform one of the following actions: • Change task status • Open • Create a category • Mark Completed • Apply categories to tasks • Mark In Progress • View tasks by category • Delete • Delete categories • Delete Completed • Tasks — frequently asked questions Create a task Change task status To change the status for a task to Waiting or Deferred, edit the Status field for the task. 1.
6. Click the trackwheel. Related topic • About categories Apply categories to tasks When creating or editing a task, click the trackwheel. Click Categories. To select the categories that apply to the task, press the Space key. Save your changes. View tasks by category To view all tasks within a category, in the task list, click the trackwheel. Click Filter. Select a category. Press the Space key. To view all tasks again, click the trackwheel. Click Filter.
Memos Write a memo 3. Click the trackwheel. • Use memos 4. Click New. • Create a category 5. Type a name for the category. • Apply categories to memos 6. Click the trackwheel. • View memos by category Related topic • Delete categories • • Memos — frequently asked questions • Write a memo In the memos list, click the trackwheel. Click New. Type a title. Type the body of the memo. Use memos Click a memo.
• 52 How do I know how many contacts, calendar entries, tasks, or memos I have saved?
Alarm • Set the alarm Alarm — frequently asked questions • Set the alarm volume • • Silence the alarm Why didn’t my alarm notify me on a Saturday or Sunday? • Turn off the alarm • What is the escalating volume level? • Can I set a snooze feature for my alarm? • Alarm — frequently asked questions Set the alarm 1. In the alarm, set the Daily Alarm field to On. 2. Set the time when the alarm should sound. 3. Set whether to snooze the alarm and the length of the snooze. 4.
Calculator • Use the calculator memory • Convert measurements Use the calculator memory To store a number in the memory, type a number. Click M+. To recall the memory, click MR. To delete the memory, click MC. To replace the memory, type a number. Click MS. Convert measurements In the calculator, type a number. Click Menu. To convert the number from imperial to metric, click To Metric. To convert the number from metric to imperial, click From Metric. Click a conversion type.
Date and time • Set the date and time • Can I set the time automatically on my handheld? Set the date and time In the handheld options, click Date/Time. Set the date and time. Save your changes. Note: To set the date and time in the alarm, click the trackwheel. Click Change Date/Time. Can I set the time automatically on my handheld? Yes, depending on your service provider, you might be able to request the date and time from the wireless network. In the handheld options, click Date/Time.
Profiles 6. Set how you want to be notified for that item. • Set profiles • Create a notification profile • Use notification profiles • Manage downloaded ring tones • Silence your handheld • Set the alarm • Set the alarm volume Use notification profiles • What is the escalating volume level? Click a profile. Perform one of the following actions: 7. Click the trackwheel. 8. Click Save. 9. Click the trackwheel. 10. Click Save.
What is the escalating volume level? If you use the escalating volume level, the notification volume level consistently increases until the handheld reaches the loudest volume level.
Screen display • Use the handheld in the dark • Set the display language • Set a screen saver • Set the Home screen background image • Set the font • Set a theme for your handheld • Delete themes Use the handheld in the dark To turn on the backlighting, press the Power button. If you do not use your handheld for a period of time, the backlighting turns off automatically. To turn off backlighting manually, press the Power button. Adjust the brightness for the backlighting.
2. Set the Font Family, Font Size, and Font Style fields. 3. For large fonts, set the Antialias mode field. 4. Click the trackwheel. 5. Click Save. Note: Setting a specific font family is only available for BlackBerry Wireless Handhelds with color screens. Set a theme for your handheld On some BlackBerry Wireless Handhelds with color screens, you set themes to control the appearance of items such as applications, indicators, words, and icons.
Language • Set the display language • Set the input language • Add or remove a display language Set the display language 1. In the handheld options, click Language. 2. In the Language field, select a preferred language. 3. Click the trackwheel. 4. Click Save. Set the input language You can set your handheld input method to the language in which you prefer to type without changing the display language. This will change Auto-text and other typing settings to the selected language. 1.
Power and battery Turn the handheld on and off automatically 4. Set the Weekend field to Enabled. • Keep the battery at a full charge 5. • Check the battery level Specify the times that the handheld should turn on and off on weekends. • Extend battery life 6. Click the trackwheel. • Reset the handheld 7. Click Save.
Network coverage • Turn the wireless radio on and off • Network coverage — frequently asked questions Turn the wireless radio on and off To turn on the wireless radio, on the Home screen, click Turn Wireless On. To turn off the wireless radio, on the Home screen, click Turn Wireless Off. Note: Depending on your theme, the location and name for the Turn Wireless On and Turn Wireless Off icons might change.
SIM card About the SIM card phone book 6. Click the trackwheel. • Add a SIM card contact 7. Click Save. • Add SIM card contacts to your address book • Manage SIM card contacts Add SIM card contacts to your address book • Leave SMS messages on the SIM card 1. In the address book, click the trackwheel. • Set SIM card security 2. Click SIM Phone Book. Change the SIM card PIN code 3. Click the trackwheel. 4. Click Copy All To Address Book.
In the handheld options, click SMS. Set the Leave messages on SIM card field to Yes. Click the trackwheel. Click Save. Set SIM card security 1. In the handheld options, click SIM Card. 2. Click the trackwheel. 3. Click Enable Security. 4. Type your SIM card PIN code. 5. Click the trackwheel. Notes: Your service provider must provide you with a SIM card PIN code to set SIM card security. If you type the SIM card PIN code incorrectly three times, your SIM card does not function.
Security Set a handheld password 2. Set the Password field to Enabled. • Lock the handheld 3. Set the security options. • Lock the keyboard 4. Click the trackwheel. • Protect your handheld content 5. Click Save. • Reduce handheld content size 6. Type a handheld password. • Regenerate encryption keys 7. Click the trackwheel. • Store a password 8. Retype the handheld password. • Create a random password 9. Click the trackwheel.
2. Set the Password field to Disabled. 3. Click the trackwheel. 4. Click Save. 5. Type the handheld password. 6. Click the trackwheel. Related topic • About the handheld password Lock the handheld With a handheld password set, on the Home screen, click Lock. To unlock your handheld, on the Lock screen, roll the trackwheel. In the Enter password dialog box, type your password.
5. If you have enabled a handheld password, type your password. 6. Click the trackwheel. Related topic • About content protection and compression About encryption keys If your handheld is integrated with an email account using the BlackBerry Enterprise Server or BlackBerry Desktop Redirector, encryption keys protect data as it travels between your BlackBerry Enterprise Server or BlackBerry Desktop Redirector and the handheld.
6. Type any additional password information. Related topic 7. Click the trackwheel. • 8. Click Save. About firewall settings Use the password keeper Click a password entry. Perform one of the following actions: • View • Edit • Delete To change your password keeper password, click the trackwheel. Click Change password. Click Yes. Type your new password. Confirm your new password. Click Ok. Copy a password In the password keeper, select a password entry. Click the trackwheel.
Related topic • How do I restore my handheld after clearing it? Set owner information In the handheld options, click Owner. Type your contact information. Click the trackwheel. Click Save. Note: Owner information appears on the screen when you lock your handheld.
BrickBreaker • Play BrickBreaker • How do I set the speed of the paddle? • How do I set the paddle to accelerate as I roll the trackwheel? Play BrickBreaker The object of this game is to destroy bricks using a paddle and a ball. To move the paddle, roll the trackwheel. To release the ball when in catch mode, or to shoot the laser or gun, press the Space key. During the game, the following capsules fall from the bricks that you destroy: • Long makes the paddle longer.
Service books To accept the service book manually, in the handheld options, click Service Book. Click the new service book. Click Accept. • About service books • Receive new service books • Accept a new service book • Manage service books Manage service books • Restore a deleted service book In the handheld options, click Service Book. Click a service book. Perform one of the following actions: About service books • View Service books determine which services are available on your handheld.
Frequently asked questions • Why are some of the features described not available on my handheld? • What software version do I have on my handheld? • Email and PIN messages — frequently asked questions • SMS messages — frequently asked questions • Attachments — frequently asked questions • Phone — frequently asked questions • Browser — frequently asked questions • Downloading — frequently asked questions • Contacts — frequently asked questions • Calendar — frequently asked questions • T
Email and PIN messages — frequently asked questions • Why can’t I send email or PIN messages? • Why are some messages sent to my handheld even though I have created a filter? • Why can’t I receive email or PIN messages? • Why is the menu option to send an email or PIN message not available? • Why can’t I specify some folders from which email messages are redirected? • Can I verify that an email or PIN message has reached its recipient? • How do I make changes to the folders on my handheld? •
Verify that email redirection to your handheld is enabled. If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, verify that the Redirect incoming messages to your handheld check box is selected. If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, in the messages options, click Email Settings. Verify that the Redirect to handheld field is set to Yes.
To send only the first section of long messages to your handheld, in the messages options, click General Options. Set the Auto More field to No. The next time that you receive a long message, More available appears at the bottom. To request more of the message, click the trackwheel. Click More. To view the rest of the message, click More All. Can I file messages? Yes.
If you have enabled wireless email reconciliation, messages that you delete in your mailbox are also deleted on your handheld. Messages that you delete on your handheld are also deleted in your mailbox. If you deleted multiple messages using Delete Prior, the messages are only deleted from your handheld. How do I change how long messages remain in the messages list? To change the number of days your handheld will keep messages on the messages list, in the message options, click General Options.
If your handheld is enabled for wireless email reconciliation, changes that you make to the folders in your mailbox are synchronized with your handheld over the wireless network. If your handheld is not enabled for wireless email reconciliation, reconcile your email manually using the BlackBerry Desktop Software. For more information, refer to the BlackBerry Desktop Software Intellisync Online Help.
SMS messages — frequently asked questions • Why can’t I send SMS messages? • Can I verify that my SMS message has reached its recipients? • How do I display more items in an SMS message thread? • Can I set how SMS messages display? • Can I remove the prompt that appears before I delete messages? • Why were some of my messages deleted from the handheld? • Why aren’t all of the SMS options described appearing on my handheld? • What are the Validity Period, Sent As, and Network to Send Over fiel
To send a message in the conversational SMS view, type text at the bottom of the SMS screen and press the Enter key to send the message. You can also click the trackwheel to view more options in the menu. Why were some of my messages deleted from the handheld? If your handheld memory is full, your handheld deletes the oldest messages from the messages application to accommodate new ones. It will not delete saved messages.
Attachments — frequently asked questions • Can I view file attachments on my handheld? • Why are some file attachment features not available on my handheld? • How do I view password-protected file attachments? • How do I view information about attached files? • Can I set the amount of memory that my handheld uses for file attachments? • How do I change how file attachments are displayed? • How do I view cell contents in spreadsheet attachments? • Why is “More available” appearing at the end o
How do I view information about attached files? To view the file size, title, and other information about an attached file without retrieving the file, on the Attachment screen, select the file name. Click the trackwheel. Click Retrieve Info. Can I set the amount of memory that my handheld uses for file attachments? Yes. In the attachment options, set the Cache Size field. How do I change how file attachments are displayed? Open the full content for a file attachment. Click the trackwheel. Click Options.
To view the text on your handheld, verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld. What does skipped content mean? The skipped content bar appears in a document attachment when more content is available but has not been retrieved. To retrieve skipped content, click the skipped content bar. Click More.
Synchronization — frequently asked questions • Can I reconcile email messages over the wireless network? • Can I synchronize PIM items over the wireless network? • How do I handle conflicts between my handheld and mailbox? • Why are some of my email messages not reconciling over the wireless network? • Can I reconcile with my personal folders? • Can I remotely empty the deleted messages folder on my computer? Can I reconcile email messages over the wireless network? Yes.
information in your desktop email program when you enable wireless PIM synchronization again. If you want to manually select how conflicts are handled, synchronize your handheld using the desktop software before you enable wireless PIM synchronization. If you use the BlackBerry Desktop Software to enable wireless calendar synchronization, you can adjust the calendar conflict resolution settings in the desktop software. For more information, refer to the BlackBerry Desktop Software Online Help.
Phone — frequently asked questions • Why can I not make calls? Why am I no longer receiving calls? • Why am I no longer receiving calls? • How do I make calls from the Home screen? • How do I hide my handheld phone number from a contact when making a call? Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.
How do I format conference call numbers in my messages? How do I edit the phone number to which my calls are forwarded? You can format conference call numbers as links in your messages so that recipients can join your conference call quickly. To make changes to a call forwarding phone number that you have added, delete the current phone number and add a new phone number. In your message, type the main bridge number.
How do I stop my handheld from answering or ending calls automatically? To stop your handheld from answering calls automatically when you remove it from the holster, in the phone options, click General Options. Set the Auto Answer Calls field to No. To stop your handheld from ending calls automatically when you insert it in the holster, in the phone options, click General Options. Set the Auto End Calls field to No. Can I change how my phone number appears in the phone? Yes.
Browser — frequently asked questions • Why are there no browsers available on my handheld? Why are there no browsers available on my handheld? • Can I use the BlackBerry Browser? • How do I change the browser home page? • How do I change the type of content that the browser accepts? Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage.
Can I override the character set encoding of web pages? Why did the web page form not submit? Yes. On a web page, click the trackwheel. Click Set Encoding. Clear the Auto mode check box. Set the Default Charset field. Click OK. The browser uses the default character set to display all web pages. Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage.
You can only change these fields if you have multiple browsers for the same browser type on your handheld. Also, the shortcut keys are only available on the Home screen if, in the general phone options, the Dial From Home Screen field is set to No. How do I change which browser opens when I click a link in an open email message? To apply TLS to the connection from your BlackBerry Enterprise Server to a web server, set the TLS Default field to Proxy.
Contacts — frequently asked questions • How do I add multiple contacts with the same name to my contact list? Can I clear all the categories that apply to a contact, task, or memo? • Can I change how my contacts, tasks, or memos are displayed? • What are the User 1, User 2, User 3, and User 4 fields on the New Address screen? Yes. When editing the contact or memo, click the trackwheel. Click Categories. Click the trackwheel. Click Clear Selection.
Calendar — frequently asked questions • Can I synchronize PIM items over the wireless network? • Are there any restrictions for using the calendar with Lotus Notes®? • How do I expand the number of hours that are shown in the calendar? • How do I change the day of the week that is shown first when viewing the calendar in Week view? • Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos? • How do I scroll through the calendar in each view? • How do I c
Appointments in your handheld calendar that are older than the number of days that you specify in the Keep Appointments field are removed from your handheld. The appointments can be restored, however, if you set the Keep Appointments field to a longer period of time. When you increase the amount of time in this field, any appointments in your calendar during that period of time appear in your handheld calendar.
Security — frequently asked questions • What does the Verifying Security Software dialog box mean when I restart my handheld? • How do I restore my handheld after clearing it? • How do I reduce the size of data stored on my handheld? • How do I prevent passwords from accidentally being copied to the clipboard? • How do I specify the criteria for randomly generated passwords? • Why do additional security features appear in the handheld options? • How do I prevent passwords from appearing on the
Tips • Home screen • Searching • Options and fields • Navigating screens • Typing • Editing text • Messages • Attachments • Phone • Browser • Calendar • Calculator Home screen To use the handheld in the dark, press the Power button. To lock the handheld, set a password. Click Lock. To lock the keyboard, on the Home screen, click Keyboard Lock. To unlock the keyboard, doubleclick the trackwheel. To move an icon on the Home screen, select an icon.
To move the cursor in a different direction, hold the Alt key and roll the trackwheel. To turn on CAP lock, press the Alt key + the Right Shift key. To exit a screen or dialog box, press the Escape button. To turn on NUM lock, press the Right Shift key + the Alt key. To click an icon or menu item, roll the trackwheel to select the item. Click the trackwheel. To turn off NUM lock or CAP lock, press the Right Shift key. To select multiple items or characters, hold the Shift key and roll the trackwheel.
To forward a message, press F. To reply to all, press L. To view the email address or PIN of a sender or a recipient, in the To or From field of a received message, select a name. Press Q. To show the display name again, press Q. To file a message, press I. To delete selected messages, press the Delete key. To search for text within a message, press S. To search for the next occurrence of the text, press S again. To move down a page, press the Enter key.
Phone To open the phone, press the Phone button or press the Space key. To end a call, hold the Escape button. To call a selected name or phone number, press the Enter key. To call a speed dial number, hold the assigned letter key. To type an extension, press the Alt key + the 8 key. Type the extension number. To dial the last number that you typed, press the Space key + the Enter key. To call your voice mail access number, hold 1. To type letters in phone numbers, hold the Alt key and type letters.
To move up a page, press the Shift key + the Space key. To move the cursor horizontally in Week view, hold the Alt key and roll the trackwheel. To save a web page to the messages list, press S. To move the cursor vertically in Month view, hold the Alt key and roll the trackwheel. To stop a web page from loading, press the Escape button. To move to a specific web page, press G. To move between full-screen mode and normal mode, press U.
Legal notice © 2004 Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected' and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. Microsoft and Outlook are registered trademarks of Microsoft Corporation in the United States and/or other countries.
You are solely responsible for the selection, implementation, and performance of any thirdparty applications that you use with the handheld or desktop software. Research In Motion does not in any way endorse or guarantee the security, compatibility, performance, or trustworthiness of any third-party application and shall have no liability to you or any third-party for issues arising from such third-party applications.
Index A accept meeting invitation, 46 service books, 79 accessibility, default volume, 32 activation, enterprise, 5 adding applications, 39 call forwarding number, 30 call notes, 29 contacts, 41 contacts from attachments, 19 contacts to FDN list, 32 contacts to messages, 7 contacts to SIM card phone book, 69 display language, 63 email signature, 9 meeting invitees, 47 members to mailing lists, 41 multiple contacts to filters, 10 pauses and waits, 42, 98 ring tones, 39, 40 SIM card contacts to address book,
AutoText creating entries, 25 deleting entries, 25 editing entries, 25 example, 25 inserting macros, 26 specified case and smartcase, 25 using, 25 viewing entries, 25 available features, 81 B backlight adjusting brightness, 61 using, 61 backup about, 23 type of handheld data backed up, 23 battery about, 65 extending life, 65 keeping charged, 65 level, 65 book icon, See service books bookmarks adding folders, 37 available offline, 102 changing, 37 creating, 37 deleting, 37 moving, 37 organizing, 37 renaming
calendar about, 45 changing default reminder length, 46 changing first day of week, 107 changing views, 45 default view, 45 expand hours shown, 107 frequently asked questions, 107 navigating, 107 reminders and power off, 65 restrictions for Lotus Notes users, 107 scheduling appointments, 45 scheduling appointments quickly, 45 scheduling meetings, 46 setting notification for, 59 synchronizing, 21 tips, 115 today, 45 view agenda, 45 view day, 45 view month, 45 view week, 45 viewing next or previous, 45 viewin
changing appointments, 46 bookmarks, 37 browser content type, 101 browser home page, 101 calendar views, 45 call block password, 30 date, 57 default calendar reminder, 46 email messages, 8 first day of week in calendar, 107 handheld password, 71 mailing list members, 41 meeting invitees, 47 meetings, 46 message recipients, 8 message status, 8 PIN messages, 8 SIM card security PIN code, 70 task status, 49 time, 57 See also editing; setting charging battery, 65 checking voice mail, 28 clearing all categories,
creating AutoText entries, 25 bookmarks, 37 categories, 42, 49, 51 email filters, 10 email filters quickly, 10 email messages, 7 generic email filters, 86 links, 84 mailing lists, 41 PIN messages, 13 profiles, 59 random passwords, 73 SMS messages, 15 tasks, 49 See also adding cursor speed, setting, 26 customizing, See setting cutting text, 25 D date, setting, 57 decline meeting invitation, 46 default length of calendar reminder, 46 profiles, 59 deleted items, emptying folder, 96 deleting appointments, 46 A
disabling alarm, 53 call blocking, 29 email filters, 10 handheld password, 71 display language, 63 options, 61 phone number, 99 SMS messages, 89 distribution lists, See mailing lists downloading applications, 39 frequently asked questions, 40 preview ring tones, 40 ring tones, 39 draft messages, saving, 7 E editing AutoText entries, 25 call notes, 29 contacts, 41 email filters, 10 fixed dialing contacts, 33 mailing lists, 41 memos, 51 password keeper passwords, 74 profiles, 59 saved searches, 17 SIM card ph
email reconciliation about, 21 deleted messages, 21 handling conflicts, 95 over the wireless network, 21 requirements for using, 95 with personal folders, 96 email redirection frequently asked questions, 84 redirecting from folders, 10, 86, 96 email signature about, 9 adding, 9 emergency calls, making, 27 emptying deleted items folder, 96 enabling alarm snooze, 53 browser push, 40 call blocking, 29 content compression, 72 content protection, 72 email filters, 10 fixed dialing, 32 handheld password, 71 encry
folders adding for bookmarks, 37 available for email redirection, 86 changing, 86 collapsing, 8, 37 expanding, 8, 37 redirecting email from, 10, 96 redirecting sent items, 11 renaming for bookmarks, 37 viewing filed messages, 8 font, setting, 61 forwarding call notes, 29 calls, 30 email messages, 8 PIN messages, 8 SMS messages, 16 frequently asked questions alarm, 53 applications, 40 automatic wireless backup, 23 browser, 101 calendar, 107 contacts, 105 downloading, 40 email and PIN messages, 83 email filte
K key rate, setting, 26 key tones, enabling, 26 keyboard lock, 72 keys, encryption, 73 L language adding, 63 removing, 63 setting, 63 light, 61 links address, 36 copying addresses, 36 creating, 84 sending from browser, 36 using, 84 loading programs, 40 locking handheld, 72 keyboard, 72 logging calls, 29 M mailbox add out of office reply from handheld, 9 conflicts, 95 mailing lists adding members, 41 changing members, 41 creating, 41 deleting, 41 deleting members, 41 editing, 41 viewing, 41 viewing members,
moving bookmarks, 37 email filter position, 10 speed dial contact, 29 muting calls, 28 N navigating browser, 35 calendar, 107 file attachments, 19 tips, 111 network time, copying, 57 notification profiles, See profiles notification, for browser push, 39 numbers finding phone, 27 finding PIN, 13 finding SMS, 15 O opening address book attachments, 19 appointments, 46 email messages, 7 file attachments, 19 images, 19, 36, 37 meetings, 46 PIN messages, 7 SMS messages, 15 tasks, 49 See also viewing order, filter
phone assigning speed dial, 29 blocking calls, 29 call waiting, 31 calling corporations, 31 change display of phone number, 99 changing fixed dialing entries, 33 checking voice mail, 28 dialing using letters, 28 editing number, 99 finding number, 27 forwarding calls, 30 frequently asked questions, 97 hiding phone number, 99 restricting identity, 97 set default country and area codes, 31 smart dialing, 31 tips, 114 TTY, 32 using other applications, 28 using speed dial, 27 using when handheld is locked, 97 vo
refreshing web pages, 36 registering with the wireless network, 67 reminders calendar, 46 power off, 65 remote address book search, 42 removing display language, 63 meeting invitees, 47 SMS message history, 16 See also deleting replying deleting original text, 8 email messages, 8 PIN messages, 8 SMS messages, 16 requirements browser, 101 call blocking, 98 call forwarding, 98 call waiting, 98 email reconciliation, 95 filing email messages, 85 fixed dialing, 98 TTY, 98 viewing file attachments, 91 wireless PI
searching about, 17 across the handheld, 17 by recipient, 17 by sender, 17 by subject, 17 remote address book, 42 set search criteria, 17 tips, 111 within attachments, 92 security additional features, 109 Certificate Servers, 109 Certificates, 109 changing handheld password, 71 changing SIM card PIN code, 70 content compression, 72 content protection, 72 disabling handheld password, 71 encryption keys, 73 firewall settings, 74 frequently asked questions, 109 Key Stores, 109 locking handheld, 72 Memory Clean
setting alarm, 53 alarm volume, 53 call waiting, 31 cursor speed, 26 date, 57 default volume for calls, 32 folder redirection, 10 font, 61 handheld password, 71, 72 home screen background, 61 importance level of messages, 7 language, 63 out of office reply from handheld, 9 owner information, 75 profiles, 59 screen saver, 61 search criteria, 17 SIM card security, 70 theme, 62 time, 57 time automatically, 57 TLS, 103 TTY, 32 voice mail options, 31 WTLS, 103 See also editing; changing short message service, Se
speed dial assign letters, 29 assigning to contact, 29 deleting, 29 editing, 29 moving contact, 29 using, 27 viewing list, 29 spreadsheet attachment, 92 subject searching by, 17 viewing more of, 85 subscriber information module card, See SIM card switching tasks, 111 synchronization frequently asked questions, 95 over the wireless network, 22 synchronizing calendar, 21 contacts, 21 email, See email reconciliation memos, 21 tasks, 21 T table of contents, opening for file attachments, 19 task switcher, 111 ta
turning on handheld automatically, 65 wireless radio, 67 typing CAP lock, 25 copy text, 25 cut text, 25 enabling tones, 26 frequently asked questions, 26 home screen shortcuts, 26 NUM lock, 25 paste text, 25 setting cursor speed, 26 SMS numbers, 15 tips, 25, 112 using AutoText, 25 U unlocking handheld, 72 keyboard, 72 user-defined fields, 105 V version, software, 81 viewing application details, 39 AutoText entries, 25 by category, 42, 50, 51 contacts, 41 email filters, 10 filed messages, 8 list of applicat
web pages address, 36 animated graphics, 102 canceling requests, 35 copying addresses, 36 opening, 35 refreshing, 36 saving, 37 saving requests, 37 sending addresses, 36 setting notification for, 59 showing placeholders, 36 submitting forms, 102 viewing home page, 35 viewing next and previous, 35 See also browser wireless backup, 23 email reconciliation, 21 restore, 23 wireless network copying time from, 57 frequently asked questions, 67 registering with, 67 selecting, 67 selecting automatically, 67 selecti
