Version: 10.2.
Published: 2014-05-05 SWD-20140505110106237
Contents Setup and basics........................................................................................................................................... 6 New in this release......................................................................................................................................... 6 Your device at a glance..................................................................................................................................
Media.......................................................................................................................................................... 88 Change the media volume............................................................................................................................88 Supported audio and video file extensions, formats and codecs.................................................................... 88 Camera............................................................
File Manager .............................................................................................................................................215 Calculator.................................................................................................................................................. 220 BlackBerry Virtual Expert .......................................................................................................................... 221 Productivity and work...................
User Guide Setup and basics Setup and basics New in this release Introducing BlackBerry 10 OS version 10.2.1 This software update introduces great new features to help you be more productive and more in control. Discover more ways to prioritise your communications, read web content offline, customise menus, download Android apps, and monitor the battery power level so you can be more productive for longer.
User Guide Setup and basics Phone You can answer a call on your device by touching and holding the circle at the bottom of the screen and sliding your finger to the left. Slide your finger to the right to decline a call. You can assign speed dial keys to your contacts and call them directly from the home screen, and you can make calls by typing the contact's name. BlackBerry Browser Save a webpage to your device so that you can read it at a later time, whether you are connected to a network or not.
User Guide Setup and basics What's different about BlackBerry 10? If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications and apps. Learn where to find your phone number and PIN and find out how to cut, copy and paste text.
User Guide Setup and basics How do I get to the menu? There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen.
User Guide Setup and basics How do I change my settings and options? Do any of the following: • To change the settings in an app, swipe down from the top of the screen. Tap • To see other options in many apps, tap . . • To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap Settings.
User Guide Setup and basics Where are my emails or other messages? All of your emails, text messages, social networking notifications, missed calls and voicemail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device. To get to the BlackBerry Hub, on the home screen, slide your finger to the right.
User Guide Setup and basics Where are the phone keys and my notification profiles? • BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent and All Alerts Off. • You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping • • You can set custom ringtones for contacts in the Contacts app.
User Guide Setup and basics Where are my apps? Some of the apps that you previously used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World shopfront, you can check if your old apps are available for download on the My World screen or find new apps. How do I edit or move text? There's no need for a trackpad or trackball on a BlackBerry 10 device! Just touch and hold your finger on text to show a menu with options to select, cut, copy and paste text.
User Guide Setup and basics Insert the cursor 1. Tap a word or text field to show the cursor. 2. Do any of the following: • To move the cursor to another spot, drag the circle. • To move the cursor one character at a time, tap the top, bottom, left or right of the circle. 3. Insert text where you place the cursor. Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
User Guide Setup and basics Where can I find my device info and passwords? Where can I find my PIN? In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text message, you can also type mypin to display your PIN. How do I find my own phone number? On the home screen, tap the icon. In the Calls or Contact view, in the centre of the screen, swipe down and your phone number appears at the top of the screen.
User Guide Setup and basics Application icons Icon Description BlackBerry Hub Access all of the messages and notifications that you receive from your different accounts from one convenient location. Contacts Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app. Browser View web pages more easily using the reader mode, and share web pages quickly with your contacts.
User Guide Icon Setup and basics Description Calendar View all your events in one place, including events you have added from your email accounts and social networking accounts. You can filter events according to your account. BBM Type, talk or post. You decide the best way to communicate with your BBM contacts in real-time. Text Messages Send and receive text messages and text messages with an attachment, if provided as part of your wireless service plan.
User Guide Icon Setup and basics Description LinkedIn Build and connect with your professional network and get access to ideas and opportunities for your career. Maps Search for places, get turn-by-turn directions and save favourite places. Games Find games to download and play. Add your friends so that you can view their games or challenge them to a game. YouTube Share your videos with friends, family and the world.
User Guide Icon Setup and basics Description Setup Set up your accounts, personalise your device and watch tutorials about using BlackBerry 10 OS. Help Find out how to do things quickly on your device, read FAQs and learn tips that can help increase your productivity. Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon.
User Guide Setup and basics Menu icons Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.
User Guide 1. With the back of your BlackBerry device facing you, open the door on the left-hand side of the device. 2. With the metal contacts facing you, insert the micro SIM card into the bottom slot. 3. Close the door. Setup and basics Insert a media card Tip: You can insert or remove a media card while your BlackBerry device is turned on. You don't need to turn off or restart your device.
User Guide Setup and basics A media card (microSD card) is optional. If a media card is included, it might already be inserted. 1. With the back of your BlackBerry device facing you, open the door on the left-hand side of the device. 2. With the metal contacts facing away from you, insert the media card into the top slot. 3. Close the door. Set up your device using the Setup app The first time your BlackBerry device starts, the Setup app opens.
User Guide Setup and basics Using the touch screen Take a moment to check out how to navigate your BlackBerry device using these basic gestures. Scroll and move between items Slide your finger to scroll through a list, pan a webpage or move between pictures. You can also slide your finger to view the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home screen and your minimised apps.
User Guide Setup and basics Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it will open; if not, it will be highlighted. • To highlight an item without opening it, touch and hold the item. • To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap additional items. To clear an item, tap it again.
User Guide Setup and basics Zoom in to or zoom out from the screen If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Slide your fingers apart to zoom in or slide your fingers together to zoom out. Move items from one place to another 1. On the home screen, touch and hold the item that you want to move. 2.
User Guide Setup and basics Minimise apps and show your Active Frames When you minimise an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email. Swipe up from the bottom of the screen. Tip: When you've finished using your app, you can close it by tapping in the bottom-right corner of the app.
User Guide Setup and basics Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find additional features, options and help by exploring the menus. Do any of the following: • To see the additional actions that you can perform in an app, tap or . • To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item.
User Guide Setup and basics Personalising your device Learn how to personalise your device and make it uniquely yours. For example, you can change settings, download apps, change your ringtone and set a picture for your wallpaper.
User Guide Setup and basics Device Switch Using your BlackBerry device, you can switch from one device to another and transfer your contacts, calendar entries, pictures, videos, notes, memos and more. Before you switch devices For information on how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit www.blackberry.com/deviceswitch.
User Guide Setup and basics Update BBM Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices. 1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed applications. 2. To download BBM 7.0 or later on your old device, visit the BlackBerry World shopfront or www.bbm.com.
User Guide Setup and basics Transfer data from a BlackBerry 7 device using a media card This transfer option is only available if you're switching from a BlackBerry 7 device or later. To see what version of software you're running, on your previous device's home screen, click Options > About, or click Options > Device > About Device Versions.
User Guide Setup and basics You can use the device switch app to transfer contacts, pictures and other personal data from your iPhone or Android device to your new BlackBerry device. For more information about the device switch app, visit www.blackberry.com/ deviceswitchapp. 1. On your BlackBerry 10 device, visit www.blackberry.com/deviceswitchapp and download the device switch app. 2. Open the device switch app. 3. Complete the instructions on the screen.
User Guide • • • • • Setup and basics If you have a media card, move it from your old device to your new device. To receive all of your messages and updates, add email and social networking accounts to your new device. Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and then enter the password incorrectly ten times. Download apps from the BlackBerry World shopfront. Explore the Help app on your device and discover tips and tricks.
User Guide Setup and basics Troubleshooting wizard: I'm having trouble switching to my BlackBerry 10 device The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your device switch issue. Start the troubleshooting wizard http://docs.blackberry.com/troubleshootingwizard/en Note: This troubleshooting wizard is available in English only. BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services.
User Guide Setup and basics Change your BlackBerry ID information You can change your username, screen name, first name or last name. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > BlackBerry ID. 3. Tap . Tutorial: Creating a BlackBerry ID on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practise creating a BlackBerry ID on a BlackBerry 10 device. Note: This tutorial is available in English only.
User Guide Setup and basics For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on your previous device from the BlackBerry World shopfront, if a version of that app exists for your new device.
User Guide Setup and basics How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password cannot be reset for you. Do one of the following: • To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the instructions on the screen.
User Guide Phone and voice Phone and voice Phone basics While on a call, you can switch between the speakerphone, headset and handset; mute a call or start a conference call by making another call. You can also open the dial pad, make notes while on a call and move a call to BBM Video. Find and open the Phone app Do one of the following: • On the home screen, tap . • In the bottom-left corner of the home screen, tap . Make a call 1. In the Phone app, tap 2. Dial a number. 3. Tap Call. .
User Guide Phone and voice Answer or decline a call Do one of the following: • To answer a call, touch and hold the circle at the bottom of the screen and slide your finger to the left. Release your finger when the circle covers . • To decline a call, touch and hold the circle at the bottom of the screen and slide your finger to the right. Release your finger when the circle covers .
User Guide Phone and voice 1. While on a call, tap 2. Type your notes and include information such as a title, due date and tags. 3. Tap Save. . Start a conference call 1. While on a call, make or answer another call. 2. To merge the calls, tap . Answer a second call while already on a call 1. 2. If you are using the call waiting feature, when you receive a call while already on a call, you can do one of the following: • To put the first call on hold and answer the second call, tap Answer.
User Guide Phone and voice • To remove a person from the conference call and keep them in a separate call, tap . Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remove your device from a case or holster. Automatically answer or end a call using a case or holster 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Do any of the following: > Holster.
User Guide Phone and voice While on a call, tap . Add a contact or number to your speed dial list There are two different speed dial lists that you can add contacts or numbers to. You can add a total of nine contacts or numbers to the speed dial list on the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list. 1.
User Guide Phone and voice Block calls When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming. Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Set any of the switches to On. > Call Blocking.
User Guide Phone and voice To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use the Priority Line. Change your default Reply Now messages You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call.
User Guide Phone and voice Set a default area code or country code You can use smart dialling to set a default area code and country code that's applied automatically to the contacts that you call, so you don't have to include a country code or area code with phone numbers that you add to the Contacts app. 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Do any of the following: > Smart Dialling. • To change the default country code, tap Country Code. Tap a country.
User Guide 7. Phone and voice Type a name and phone number. View your call summary If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call Summary screen. 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Call Summary. To reset the call times on your Call Summary screen, tap . Hear calls in Bedside Mode By default, you aren't notified of new messages and incoming calls when Bedside Mode is turned on.
User Guide Phone and voice Notifications and ringtones You can personalise your BlackBerry device by customising your notifications and ringtones. You can also turn off all notifications or set your notifications to vibrate. The Instant Previews and Lock Screen Notifications features allow you to stay up-to-date and manage your inbox without having to leave the app that you're in when you receive your messages.
User Guide Phone and voice Customise notifications for a contact Notifications that you customise or contacts override notifications that you set for specific apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. At the bottom of the Notifications screen, tap Contacts. 4. Tap 5. Tap a contact. 6.
User Guide 3. Phone and voice In the Mode drop-down list, tap All Alerts Off. Change the notification settings for Level 1 alerts To change the notification settings for Level 1 alerts, you need to first create a rule in the BlackBerry Priority Hub settings and select the Enable Level 1 Alert tickbox on the Add Rule screen. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Change the Sound, Tone, Vibrate, LED or Instant Previews settings.
User Guide Phone and voice 1. To respond to Instant Previews, tap 2. Press any key on the keyboard. To show the keyboard on a BlackBerry device with a touch screen keyboard, swipe up from the bottom of the screen with two fingers. 3. Type your message. 4. Tap Send or press . .
User Guide Phone and voice My device doesn't display Instant Previews If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Instant Previews. My device doesn't display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Lock Screen Notifications when your work space is locked.
User Guide Phone and voice Using a visual voicemail service Listen to a visual voicemail message 1. In the BlackBerry Hub or Phone app, tap a voicemail message. 2. Tap . Forward a visual voicemail message 1. In the BlackBerry Hub or Phone app, touch and hold a voicemail message. 2. Tap . Save a visual voicemail message Your service provider's voicemail system might automatically delete messages after a certain period of time.
User Guide Phone and voice 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Tap Change Password. > . Prevent visual voicemail messages from downloading while you are roaming Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Clear the International Roaming tickbox. > .
User Guide 1. 2. Phone and voice To open the Voice Control app, do one of the following: • On the home screen, tap the Voice Control icon. • Press and hold the Mute key on the right-hand side of your device. After the beep, say a command. Making a phone call with the Voice Control app Using the Voice Control app, you can make a phone call by saying a phone number, or by saying the name of someone in your Contacts app. Dial a number 1.
User Guide Phone and voice Ask a question using the Voice Control app You can ask a variety of questions using the Voice Control app. If your question can't be answered, you'll have the option of searching the Internet for your question. 1. To open the Voice Control app, press and hold the Mute key on the right-hand side of your BlackBerry device. 2. After the beep, ask a question.
User Guide Once you turn on voice dictation, when your keyboard appears, tap the Phone and voice key to begin voice dictation. Set an alarm using the Voice Control app 1. To open the Voice Control app, press and hold the Mute key on the right-hand side of your BlackBerry device. 2. After the beep, say "Set an alarm" and the time that you want to set the alarm for. For example, "Set an alarm for 6.00" or "Set an alarm for one hour from now".
User Guide 2. Phone and voice After the beep, say "Make a note" and say what you want your note to contain. For example, "Make a note to call Mum". Check your wireless coverage status using the Voice Control app 1. To open the Voice Control app, press and hold the Mute key on the right-hand side of your BlackBerry device. 2.
User Guide Phone and voice Change your voice response settings When you say commands, you can set the Voice Control app to respond to you and confirm your command or ask for the next command. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do any of the following: 58 Settings > Voice Control. • To turn on or turn off voice responses, in the Hear voice feedback drop-down list, tap Always or Never.
User Guide BlackBerry Hub and email BlackBerry Hub and email The BlackBerry Hub at a glance BlackBerry Hub and email The BlackBerry Hub gathers all of the messages, notifications and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages or BBM chats all in the same place.
User Guide BlackBerry Hub and email Email You can add practically any existing email account to your device – both work and web-based email. Text messages (SMS/MMS) If text messaging is a part of your wireless service plan, you can find and reply to your text messages in the BlackBerry Hub. Social networking If you add a Facebook account to your device, you can receive and respond to notifications, update your status and send Facebook messages all from the BlackBerry Hub.
User Guide BlackBerry Hub and email Note: This tutorial is available in English only. Start the tutorial http://docs.blackberry.com/tutorials/facebook/en Tutorial: Setting up a Twitter account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practise setting up a Twitter account on a BlackBerry 10 device. Note: This tutorial is available in English only. Start the tutorial http://docs.blackberry.
User Guide BlackBerry Hub and email Add an email account 1. On the Add Account screen, tap Email, Calendar and Contacts. 2. Enter the email address. 3. Tap Next. 4. Enter the password for the account. 5. Tap Next. 6. Change any additional settings (for example, the types of content to sync with your device). 7. Tap Done. Add a social networking or Evernote account You can add a Facebook, Twitter, LinkedIn or Evernote account to your device.
User Guide BlackBerry Hub and email Setting up work accounts Add a work account supported by BlackBerry Enterprise Service 10 If your organisation uses BlackBerry Enterprise Service 10, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organisation hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync.
User Guide BlackBerry Hub and email Add an IBM Notes Traveler email account Make sure you know the following from your administrator or email service provider: • • Your username and work network password Server address When you add an IBM Notes Traveler email account, messages, calendar events, contacts, tasks and notes associated with the account are synced with your BlackBerry device. 1. On the Add Account screen, tap 2.
User Guide • • BlackBerry Hub and email The email address associated with the account The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively. 1. In the Add Account screen, tap 2. Enter the account information. 3. Tap Done. > CalDAV or CardDAV.
User Guide • • BlackBerry Hub and email If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an activation password from your administrator. If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider to find out if you need to change any settings for the account.
User Guide BlackBerry Hub and email Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customise your view so that you see only the messages and notifications that are important to you. Navigate your list of messages and notifications In the BlackBerry Hub, touch and hold a date bar.
User Guide BlackBerry Hub and email View unread or flagged messages or messages with attachments 1. In the BlackBerry Hub, tap 2. Leave the Search field empty and tap 3. Tap Unread, Flagged or Attachment. 4. Tap . . again. To see all of your messages again, tap Cancel at the top of the screen. Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages folder (for work accounts) or the Unfiled folder (for personal accounts).
User Guide 3. BlackBerry Hub and email Tap OK. Change the types of messages that are marked as priority By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings. 1. In the BlackBerry Hub, tap 2. Set the Sender has the Same Last Name as Me or Message Sent with High Importance switch to Off. > > Priority Hub.
User Guide BlackBerry Hub and email • To see all attachments from a conversation, tap a conversation. Tap . Tip: You can also filter attachments by a specific account. In the BlackBerry Hub, tap the Tap an account. Tap in the bottom left corner. . Sort attachments You can sort attachments by date, sender, name, type (for example, by pictures and documents) or account. 1. In the BlackBerry Hub, tap 2. Tap 3. In the Sort drop-down list, tap a sort option. > . .
User Guide 5. BlackBerry Hub and email Tap Send or the Enter key. Reply to or forward an email In an email, do one of the following: • To reply to the email, tap . • To reply to all recipients of the email, tap • To forward the email, tap . . Attach a file to an email or text message If your wireless service plan supports MMS messages, you can add an attachment to a text message. 1. While composing an email or text message, tap 2. Find the file. 3. Tap the file. .
User Guide BlackBerry Hub and email Forward a text message 1. In the BlackBerry Hub, touch and hold a text message. 2. Tap . Managing messages Stay organised by managing your messages in the BlackBerry Hub. You can file messages, flag important messages or save draft messages for later. Delete a message In the BlackBerry Hub, do any of the following: • To delete a single message, touch and hold the message. Tap . • To delete more than one message, touch and hold a message. Tap Tap .
User Guide BlackBerry Hub and email • To delete a folder, touch and hold the folder. Tap . Keep all emails from a folder on your device If you use a desktop email application like Microsoft Outlook to file emails into folders, your BlackBerry device doesn't automatically download copies of those emails. You can have filed emails readily available on your device by syncing an email folder. 1. In the BlackBerry Hub, tap the banner at the top of the screen. 2. Touch and hold a folder. 3. Tap .
User Guide 2. BlackBerry Hub and email In the dialog box, tap Save. Securing your email You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from your device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
User Guide BlackBerry Hub and email 2. If necessary, tap the NNE tab. 3. Set the NNE switch to On. Sign or encrypt a message You must use a work email account that supports S/MIME-protected messages or IBM Notes mail encryption to send a signed or encrypted email message. 1. When you compose a message, slide your finger down on the screen. 2. In the drop-down list, tap a signing or an encryption option. Tip: You can change the default email security used for messages you send.
User Guide BlackBerry Hub and email Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. 1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications. 2. Slide your finger to the right to peek at the BlackBerry Hub.
User Guide BlackBerry Hub and email Jump to the next or previous message 1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages. 2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list. 3. To open the highlighted message, release your finger.
User Guide BlackBerry Hub and email Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email and the recipients of the email become the invitees. 1. In an email, tap 2. Enter any additional information for the meeting. 3. Tap Save. > . Add a contact from the BlackBerry Hub 1. In the BlackBerry Hub, touch and hold a message. 2. Tap • .
User Guide BlackBerry Hub and email Customising BlackBerry Hub settings You can customise a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device. Set an out-of-office reply Some email accounts might not support out-of-office replies. 1. In the BlackBerry Hub, tap 2. Tap an email account. 3. Set the Out of Office Reply switch to On.
User Guide BlackBerry Hub and email Change how messages are displayed in the BlackBerry Hub Change whether the BlackBerry Hub shows your sent messages or filed messages, how you view message threads and how the date appears at the top of your list of messages and notifications. You can also change how the senders' names are displayed, whether pictures are automatically downloaded and more. 1. In the BlackBerry Hub, tap 2. Change your settings.
User Guide 3. BlackBerry Hub and email In the Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both. Change options for text messages In the BlackBerry Hub, tap > Settings > Text Messages. • To receive a delivery or read notification for the messages you send, tap the SMS tab or the MMS tab. Set the Confirm Delivery or Confirm Read switch to On. • To allow other devices to see when you receive or read a text message with an attachment, tap the MMS tab.
User Guide BlackBerry Hub and email 2. Tap Facebook, Twitter or LinkedIn. 3. Tap 4. Type your status. 5. Tap Post, Tweet or Send. . About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area. Messages may include severe weather warnings, missing child alerts or national emergencies.
User Guide • • • BlackBerry Hub and email If you recently changed an account password, make sure that you update the password in the Accounts settings on your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap Settings > Accounts. Tap an account. Make your changes. Tap Save. Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network.
User Guide BlackBerry Hub and email BBM With BBM, you can chat and share in real-time with your BBM contacts and know when someone has read your message. Type, talk or post. You decide the best way to communicate with people in BBM. For more information, see the BBM User Guide. Facebook You can use the Facebook for BlackBerry devices app to stay connected with your friends. Send messages, chat with your friends, invite new friends, upload pictures to your Facebook account and more.
User Guide BlackBerry Hub and email About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users. joyn for BlackBerry 10 might not be available on your device, depending on your wireless service provider.
User Guide BlackBerry Hub and email Call a joyn contact 1. In the Phone app, tap 2. Tap 3. If you have multiple phone numbers for a joyn contact, tap the number that you want to call. . beside the contact you want to call. Tip: During the call, tap to start a chat or a video share or share a file. Start a joyn video share Before you can share a video or start chatting over video, you need to call a joyn contact. The contact must have a device that supports video.
User Guide BlackBerry Hub and email Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming. 1. In the BlackBerry Hub, tap 2. Tap joyn. 3. Set the Enable joyn While Roaming switch to On. > .
User Guide Media Media Change the media volume When music is playing, do any of the following: • To increase the volume, press the Volume Up key on the right-hand side of your BlackBerry device. • To decrease the volume, press the Volume Down key on the right-hand side of your device. • To mute the volume, press the Mute key on the right-hand side of your device. To turn off mute, press the Mute key again. • To select the type of speaker to play your music on, tap > Audio.
User Guide Media File extension Supported video codec(s) Supported audio codec(s) MP4 H.263, H.264, MPEG-4 AAC, AMR MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC — AAC AMR — AMR FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OGG — FLAC, Vorbis QCP — QCELP SPMID — SP-MIDI WAV — PCM, GSM WMA — WMA 9, WMA 10 For information about media file extensions, formats and codecs for your device, visit www.blackberry.
User Guide Media Camera app at a glance Taking photos and recording videos Tip: To quickly take a picture or start recording a video from the Camera application, press the Volume Up key or the Volume Down key. Press either key again to stop recording. Take a picture Tip: To make sure that your picture looks its best when being displayed on devices other than your BlackBerry device, such as a computer screen, make sure that you hold the camera in landscape view before you take the picture. 1. 2.
User Guide Media • To take one picture, tap anywhere on the screen. • To take continuous pictures when you have Burst shooting mode turned on, touch and hold the screen. The camera will stop taking pictures when you take your finger off of the screen. Tip: To turn on grid lines, in the Camera app, swipe down from the top of the screen. Tap switch to On. .
User Guide Media Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted. 1. Touch and hold the thumbnail at the bottom of the screen. 2. Slide your finger up to expand the thumbnail. • To return to the Camera app, lift your finger from the screen. • To delete the picture or video, slide you finger to the right on to . • To share the picture or video, slide your finger to the right on to .
User Guide Media Change the capture settings You can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera and rear camera and more. 1. Tap 2. Tap the setting that you want to change. . To return to Normal mode, tap the mode icon in the top left-hand corner of the camera screen. Shooting modes Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode to take multiple pictures quickly.
User Guide Media Icon Description pictures together and can capture the contrast between the light and dark areas of a scene. Scene modes Scene modes are designed to improve the quality of the picture or video by changing settings, such as contrast, brightness and so on. Icon Description Auto This is the most common mode. Switch between the camera, the video camera and Time Shift mode. Use this mode to capture a wide variety of everyday scenes.
User Guide Media Troubleshooting: Camera If you are having trouble using the camera on your BlackBerry device, you can consult the troubleshooting topics included below. I can't turn on the flash or use the video light Try the following actions: • • • • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. The flash might still be charging. Wait a moment and then try again. Make sure you're using the rear-facing camera.
User Guide Media Pictures app at a glance View your pictures Pictures in the Pictures app on your BlackBerry device are organised into several views. In the Pictures app, do any of the following: • To see the pictures that you have recently viewed or added, tap .
User Guide • Media Slide your fingers together or apart to zoom in or out manually. Pan around a picture 1. Zoom in to a picture. 2. Drag your finger around the screen. Doing more with your pictures and picture albums You can do more with your pictures and picture albums such as view them as a slideshow, delete them, send or share them with friends, and so on.
User Guide Media Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screenshots are saved in your work space. Organising your pictures and albums You can organise your pictures into albums using the folder structure in File Manager. Create an album With albums, you can organise your pictures into folders based on events, people, dates or any other category you can think of. 1. On the home screen, tap the File Manager icon. 2.
User Guide • • • • Media GIF PNG TIF WBMP For information about media file extensions and codecs for your device, visit www.blackberry.com/docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Troubleshooting: Pictures I can't save a media file Your BlackBerry device or media card might not have enough available storage space to store media files.
User Guide Media Music app at a glance Playing your music View your music In the Music app, do any of the following: • To see the music that you have recently listened to, tap • To see your music library, tap . . Tip: You can do lots more with your music, including searching for songs, sharing songs with friends and viewing music properties. You can see the available options by tapping or by touching and holding a song, artist, album, genre or playlist and then tapping 100 .
User Guide Media Play, pause or skip a song 1. In the Music app, tap a song or album to listen to. 2. Tap > 3. Tap , . , or . Shuffle your music Tap to shuffle your selected music. To stop shuffling your music, tap again. Tip: After you shuffle your music, to see what's playing next, tap > . Tap the cover art. Repeat a song or your music list To repeat your current music list, tap > > . Tap again to repeat the song that's currently playing.
User Guide Media • To add the song to a playlist, tap > . • To add the album to a playlist, touch and hold the album name. Tap . Edit or rename a playlist 1. In the Music app, tap 2. Tap a playlist > • . . To change the name of the playlist, in the text field at the top of the screen, enter a new name. • To add music to the playlist, tap . Beside the songs, artists and albums that you want to add, tap • To remove a song from the playlist, beside the song that you want to remove, tap • 3. .
User Guide Media Save your music on the Now Playing screen as a playlist When a song or album is playing, tap . • To save the music as a new playlist, tap . • To add the music to an existing playlist, tap . Play your last music selection If you set up a great music list on the Now Playing screen and then you close the Music app or start listening to a new album, you can quickly play your last Now Playing list. 1. In the Music app, tap 2. Under Collections, tap Last Played. .
User Guide Media Videos app at a glance Watch your videos In the Videos app, do any of the following: • To see the videos that you have downloaded or uploaded to your BlackBerry device organised into albums, tap • To see the videos that you have recorded on your device organised by the date that you recorded them, tap • To see the videos that you have recently watched, tap Tip: The unwatched indicator on a video thumbnail, Play or pause a video 1. Open a video. 2.
User Guide Media Change the video display size You can change the display size of the video that you're watching on your screen. 1. To show the video controls, tap the screen. 2. Tap the icon in the top-right corner of the screen until the video is the size that you want. Doing more with your videos You can do much more in the Videos app, such as delete videos, send or share videos with friends, and so on. You can also view the properties of your videos, including length, name and date created.
User Guide Media Creating and editing stories Create a story using BlackBerry Story Maker 1. Tap Create New Story. 2. Tap 3. Tap the pictures and videos that you want to include in your story. Tap Next. 4. Select the song for your story's soundtrack. Tap Next. 5. Type in the titles and credits that you want to appear in your story. Tap Done. 6. If necessary, tap a theme. 7. When you've finished, to save the story, tap or . .
User Guide Media Change your BlackBerry Story Maker settings 1. In BlackBerry Story Maker, swipe down from the top of the screen. 2. Tap . • To change the resolution that stories are saved in, set the Save in 1080p Resolution switch to On or Off. • To change the location where stories are saved to, set the Save to Media Card switch to On or Off. Media sharing You can use your BlackBerry device to share your media files in a variety of ways, including using Play on and DLNA Certified devices.
User Guide Media To play or view other media files while still connected to the DLNA Certified device, tap To stop playing or viewing the media file on the DLNA Certified device, tap and select a media file. . Share your media files with DLNA Certified devices • • Your DLNA Certified device must be a Digital Media Player. Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media files with.
User Guide Media Invite a friend to the Games app You can add friends to the Games app to view the games they're playing, compare your high scores and recommend games. Note: The games you play and the awards you receive can only be viewed on your Games app timeline by your gaming friends; they won't appear anywhere else. Do any of the following: • In your timeline, tap a player. • To invite your friends to the Games app using other ways, such as by email, looking up a username or by inviting friends > .
User Guide Media 1. Tap a game. 2. Tap 3. Tap on a friend. . Invite a Games friend to BBM If you have a friend in the Games app who's not in your BBM contact list, you can invite that friend to BBM without having to leave the Games app. 1. In the Games app, do one of the following: • In your timeline, tap a friend. • On the home screen, tap 2. Tap . Tap a friend. .
User Guide Settings Settings Customise your device settings Your BlackBerry device is designed to provide you with extensive customisation and control. You can take it out of the box and get started, and you can tailor and optimise your device to your needs. Get acquainted with all the options and discover more about what your device can do. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings.
User Guide Item Notifications Main Volume Settings Description • Depending on your wireless service plan and device model, set up connections to the mobile network, Wi-Fi network, Bluetooth enabled devices, NFC, mobile hotspot and set up Internet tethering. • • • • Mute BlackBerry Keyboard sounds. Turn on vibrate mode. Turn off Instant Previews and LED notifications. Customise audio and visual notifications for specific apps. • • • Adjust the overall volume on your device. Assign the volume keys.
User Guide Item Settings Description Set up remote access to a computer for sharing documents and synchronising media. BlackBerry Link BlackBerry ID • • • View your current BlackBerry ID information. Sign in to your BlackBerry ID account. Change your BlackBerry ID password. Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen. BlackBerry Protect (if available) Security and Privacy App Manager • • • • • • Create a device password. Encrypt your device data.
User Guide Settings Item Description Storage and Access identification, file sharing, Wi-Fi sharing and password protection for sharing files. • • Location Services Choose whether apps can use your location data. Clear recent searches that you entered in the Maps application. Add payment accounts and set preferred payment methods. Payment Options Change magnification, hearing aid and TTY settings.
User Guide Settings You can also update your device software using BlackBerry Link. For more information, see the Help documentation for BlackBerry Link. Turn on automatic updates for your device software When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software updates are automatically downloaded and installed on your device.
User Guide Settings Put your device in standby mode When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected. Press the Power/Lock key (above the volume keys on the side of your device). To wake up your device, swipe up from the bottom of the device screen.
User Guide Settings CAUTION: Other chargers might not provide adequate power and might damage your device. Hold the cable with the BlackBerry logo ( the charger into a power outlet. ) facing up, and connect the cable into the USB port on your device. Plug Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximise your use of this type of battery, when possible, do the following: • • • • • Avoid using your device while it's charging to help it charge faster.
User Guide Settings The battery isn't charging because the power source isn't providing enough power. Use the charger that came with your BlackBerry device to charge the battery. The battery charge is low, and your wireless connections might turn off to conserve power. If the battery charge gets too low, your device might turn off. Save any work in progress and charge your device. There is a problem with the battery, and the battery might need to be replaced.
User Guide Settings View battery and usage stats for a specific app or service 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an app or service. Settings > App Manager > Device Monitor. Close or delete apps from the Device Monitor screen If you notice that an open app is using a lot of battery power, device memory or CPU resources, you can close it and end all processes associated with the app. You can also delete some apps permanently from the Device Monitor screen.
User Guide Settings • To adjust the screen brightness, choose a dark-coloured wallpaper or change the screen lock timeout, on the home screen, swipe down from the top of the screen. Tap Settings > Display. • To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.
User Guide Settings Turn off the flash Conserve more power by turning off the flash when taking pictures. Tip: Like most electronic devices, your device battery drains less quickly if you keep it out of the sun and other hot places, keep the contacts clean, and charge it regularly. Avoid leaving your device turned off with a low battery power level for an extended time.
User Guide Settings Connections Connect your BlackBerry device to a mobile network or Wi-Fi network to browse websites, check your messages, use location services and much more. You can also connect your device to a mobile hotspot in a public place, pair your device with your car using Bluetooth technology or use Internet tethering to connect to other Wi-Fi-enabled devices. NFC lets you share files easily between devices.
User Guide Settings Your device is connected to the network type shown and can access all of the features of your mobile network plan. Your device is connected to the network type shown but the network functionality is limited. You'll probably be able to make a phone call, but not be able to access the Internet or view email messages. You have no mobile network coverage. Your device is roaming. Additional charges might apply. You are connected to the BlackBerry Infrastructure.
User Guide Settings Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Have a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and perhaps discover a few things that you didn't know you could do.
User Guide Settings BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device's mobile network connection. Shared Internet connections You can use your BlackBerry device's connection to the mobile network to allow other devices to access the Internet. This functionality is particularly useful if you want to browse the Internet on your laptop or Wi-Fi only tablet but you don't have access to a Wi-Fi network.
User Guide Settings In most cases your device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider's coverage area. If you're not sure whether your device is set up for roaming, or what roaming fees will apply, it's a good idea to check with your wireless service provider before you travel. Connect to the mobile network To turn on your mobile network connection, flight mode must be turned off. 1.
User Guide Settings 3. If the Mobile Network switch is off, set it to On. 4. Set the Network Selection Mode to Manual. 5. When your device finishes scanning for networks, tap a network. Turn off data services while roaming Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text messages with attachments and browser service) on your BlackBerry device so that only the phone and basic text messaging are available.
User Guide Settings Connect to a Wi-Fi network When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within range of the saved Wi-Fi network, your device connects automatically if Wi-Fi is turned on. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. If the Wi-Fi switch is off, set it to On. 4. Tap a network. • Settings > Networks and Connections > Wi-Fi.
User Guide Settings Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Check that the Wi-Fi switch is set to On. 4. Tap 5. Tap the network that you want to delete. 6.
User Guide Settings The SSID is the name that the network uses to identify itself. Usually, this field is automatically filled in, but if the WiFi network is hidden, you must enter the SSID to connect Security Type Set the security type that the Wi-Fi network uses. Depending on the network you're trying to connect to, you might also see Security Sub Type and Inner Link Security.
User Guide Settings 3. Tap Wi-Fi Direct. 4. Tap the device you want to connect to. To establish the Wi-Fi Direct connection, the device you are connecting to must accept the invitation to connect. Add a VPN profile You need a Wi-Fi or VPN connection before you can add a new VPN profile. A VPN profile contains the information that you need to log in to your organisation's network over a VPN or Wi-Fi connection.
User Guide • • Settings If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually. Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a Wi-Fi network.
User Guide Settings On some mobile networks, services such as email and BBM might not be available while the Mobile Hotspot mode is turned on. After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any normal router. Before you use Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/ smartphones.
User Guide Settings Troubleshooting: Mobile Hotspot mode I can't use my device as a mobile hotspot • • • • • Check that you're connected to the mobile network. If appears in the top-right corner of the home screen, then the mobile network is on and connected. Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device.
User Guide Settings 5. Set the Internet Tethering switch to On. 6. Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection. Troubleshooting: Internet tethering I can't use Internet tethering • • • • Check that your BlackBerry device is connected to the mobile network. If appears in the top-right corner of the home screen, then your device is connected to the mobile network. Check that your wireless service plan is set up to use Internet tethering.
User Guide Settings 4. If necessary, to scan again for nearby Bluetooth enabled devices, tap Refresh. 5. Do one of the following: • If the device that you want to connect to appears in the Devices list, tap the device name. Complete the instructions on the screen. • If the device doesn't appear in the Devices list, it might not be discoverable. Check that the device is discoverable then try again.
User Guide Settings 2. Tap 3. Tap and hold a device. 4. Tap Settings > Networks and Connections > Bluetooth. . Pairing your device with a car The My Car feature lets you connect your BlackBerry device with your car using Bluetooth technology. When your car and your device are connected, your device might display a customised home screen and lock screen. Also, special applications might appear in the Car Channel in BlackBerry World.
User Guide 3. Settings Set the rSAP Mode switch to On. Automatically establish a Bluetooth connection when you turn on your device You might like to keep your BlackBerry device always connected to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your BlackBerry device it automatically reconnects to the last Bluetooth enabled device that it was connected to. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3.
User Guide Settings Profile Description Message Access Profile (MAP) This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages. This profile can also help you read, delete, browse, compose and send messages. Object Push Profile (OPP) This profile allows you to send files, such as pictures, contacts or events, to a Bluetooth enabled device.
User Guide • • Settings If necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device. If the Bluetooth enabled device uses a battery, connect the device to a power source and then try again. Depending on the device, if the battery power level is too low the device might still operate but be unable to pair.
User Guide Settings Home screen shortcuts You can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when you type certain commands in the search field. You can use home screen shortcuts to make a call, send email or text messages, start a BBM chat, update your Facebook status, post a tweet or a LinkedIn update, find a location in the Maps app, play music or add notes and tasks to BlackBerry Remember. Make a call 1. On the home screen, tap 2.
User Guide Settings 2. Type email and the name of the contact that you want to send your email to. For example, you can type email Tanya McPherson. 3. Beneath Actions, tap the action that you want to perform. Send a text message 1. On the home screen, tap 2. Type text and the name or number of the person that you want to send a text message to. For example, you can type text Blake or text 5195550100. 3. Beneath Actions, tap the action that you want to perform. . Start a BBM chat 1.
User Guide Settings Add a note to BlackBerry Remember 1. On the home screen, tap 2. Type note and the contents of your note. For example, you can type note pick up milk on the way home. 3. Beneath Actions, tap the action that you want to perform. . Add a task to BlackBerry Remember 1. On the home screen, tap 2. Type task and the contents of your task. For example, you can type task prepare for the meeting tomorrow. 3. Beneath Actions, tap the action that you want to perform. .
User Guide Settings Turn on word predictions 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Show Predictions switch to On. Settings > Language and Input > Prediction and Correction. Add a new text shortcut 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Prediction and Correction > Word Substitution. 3. Tap .
User Guide Settings Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to tap on the screen, swipe two fingers down from the top of the keyboard. Delete a word Swipe one finger back across the keyboard. Note: If you type in a right-to-left language, swipe from left to right.
User Guide Settings Typing on the Keyboard Type an accented character 1. On the BlackBerry Keyboard, touch press and hold the letter that you want to add the accent to. 2. When accented characters appear above the letter, slide your finger onto the accented character that you want to type. 3. Lift your finger. Tip: To type an upper-case accented character, tap first.
User Guide Settings Cut, copy and paste text 1. To highlight text, touch and hold the text. To change your selection, move the cursor indicators. 2. Do one of the following: • To copy the text, touch and hold the highlighted text. Tap • To cut the text, touch and hold the highlighted text. Tap 3. . . To paste the text, touch and hold where you want to paste the text. Tap .
User Guide Settings Spell check Turn on spell check 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Spell Check switch to On. Settings > Language and Input > Spell Check. Accept spelling suggestions If spell check is turned on, spelling mistakes are underlined in red as you type. Tap the underlined word. • To accept a spelling suggestion, tap the suggested word. • To add the word to your personal dictionary, tap Add to Dictionary.
User Guide Settings Change your device's regional settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency and number format. Settings > Language and Input. Change Keyboard, input or typing settings You can personalise your typing experience by changing the BlackBerry Keyboard, input or typing settings on your BlackBerry device. 1.
User Guide Settings Change your typing language 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Input Languages > Add/Remove Languages. 4. Select the tickbox beside the languages that you want to enable. Settings > Language and Input. Tip: If you need to switch input languages often, try turning on Language detection on the Input Languages screen. When you enable this option, your device will automatically detect which of up to three different languages you're using.
User Guide Settings Tip: After you swipe down from the top of the screen, if you see slider without going into the Display screen. in the quick settings, you can tap to display the Change your font size 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. In the Font Size drop-down list, tap the size of font that you want to use. Settings > Display. Set a picture as your wallpaper 1. Open a picture. 2. Tap > > Wallpaper.
User Guide Settings Turn on Magnify mode You can use Magnify mode to enlarge the information on your BlackBerry device screen. You can zoom in to or zoom out from the screen, even if you use an application that does not normally support zooming. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Magnify Mode switch to On. The information on the screen immediately appears larger. 4.
User Guide Settings Temporarily turn off Magnify mode There may be times when you want to temporarily turn off the magnification of your screen to see the whole screen at once, and then turn on Magnify mode again to continue what you were doing. To temporarily turn off Magnify mode: • Using two fingers, swipe down from the top of the screen.
User Guide Settings Turn on Hearing Aid mode This feature might not be supported depending on your BlackBerry device model. Hearing Aid mode is designed to improve the compatibility of your device with your hearing aid. When you have Hearing Aid mode turned on, appears on the Status bar. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Hearing Aid Mode switch to On. Settings > Accessibility > Hearing Aid Settings.
User Guide Settings based information. The BlackBerry Screen Reader also provides navigation cues by reading screen layout information, such as menu titles, page numbers and links. Turn on or turn off the BlackBerry Screen Reader The BlackBerry Screen Reader provides text-to-speech (TTS) interaction with the display on your BlackBerry smartphone. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Screen Reader. 4. Set the Screen Reader switch to On. 5.
User Guide Settings Turn on or turn off Keyboard Echo Make sure you're saying what you think you are saying. The Keyboard Echo feature reads information back to you when you're typing in a text field. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Screen Reader. 4. Tap Keyboard Echo. 5. In the drop-down list, tap None, Characters, Words or Characters and Words. Settings > Accessibility.
User Guide Settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Screen Reader. 4. Move the Volume, Speed and Pitch sliders. Settings > Accessibility. BlackBerry Screen Reader gestures The BlackBerry Screen Reader uses a combination of gestures that are used in other apps on your BlackBerry device and gestures that are specific to the BlackBerry Screen Reader.
User Guide Settings Task Gesture Go to the top or bottom of a display area Swipe up with two fingers and hold to go to the top; swipe down and hold with two fingers to scroll to the bottom. This action sets a new point of regard. Change slider value Swipe up with one finger to increase the slider value; swipe down with one finger to decrease the slider value.
User Guide Settings Task Gesture Access Quick Tasks mode Swipe down and to the right with one finger Select an item Tap with one finger. After the selection is made, the device exits Quick Settings mode. Switch on or switch off an item Tap with one finger to turn on or turn off the switch. After 3 seconds, the device automatically exits Quick Tasks mode. Select an item from a list Tap with one finger to move between the choices. Each tap moves you to the next choice.
User Guide Settings Gestures for the Home screen Task Gesture Switch between the work and personal workspaces Swipe down from the top of the screen using three fingers. Tap once with one finger to set the focus of regard on the workspace, then double-tap with one finger to select the workspace. Minimise the application and show your Active Frames Swipe up from the bottom. This is the same as the gesture used outside the BlackBerry Screen Reader.
User Guide Settings Gestures for the BlackBerry Hub Task Gesture Delete a notification or message Swipe left with three fingers. Expand an email folder Triple-tap with one finger. In Discovery mode, you can tap and hold with one finger and double-tap with a second finger. Collapse an email folder Triple-tap with one finger. In Discovery mode, you can tap and hold with one finger and double-tap with a second finger.
User Guide Settings 2. If necessary, enter your device password. Your device and media card appear as drives on your computer. 3. Go to the files or folders that you want to copy. 4. Drag and drop the files or folders. Transfer files between your computer and device using a Wi-Fi connection You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access password.
User Guide Settings 10. Go to the files or folders that you want to copy. 11. When prompted, enter the username and storage access password. 12. Drag and drop the files or folders. Turn on USB mass storage 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the USB Mass Storage switch to On. Settings > Storage and Access. To stop using USB mass storage, disconnect your USB cable.
User Guide Settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Erase Media Card. Settings > Storage and Access. To use the media card again, you must format it. Turn on encryption 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do any of the following: Settings > Security and Privacy > Encryption. • Set the Device Encryption switch to On. • Set the Media Card Encryption switch to On.
User Guide Settings • Delete files that you don't need. To delete multiple items, in an app, tap • Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon until the icons begin to blink. On the icon for the app that you want to delete, tap . If you don't see on the app icon, the app can't be deleted. > . Select items and tap .
User Guide Settings Troubleshooting: Storage space My device isn't recognised when I connect it to my computer If your computer doesn't automatically detect your BlackBerry device, try the following: • • Check the USB cable and points of connection. • Consider updating or installing device drivers on your computer. The drivers you need are automatically installed when you download BlackBerry Link. To download BlackBerry Link, visit www.blackberry.
User Guide Settings Tip: Check your computer settings or connect your computer to a power source to prevent your computer from entering sleep mode or turning off. Edit or delete a file Do one of the following: • To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports editing the file, tap Tip: If you save your changes in the default location, the and overwriting the original version on your computer. .
User Guide Settings Troubleshooting: BlackBerry Link I can't access files on my computer To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's connected to the Internet. If you don't see your computer as a source in the File Manager app, try the following: 1. Minimise File Manager and verify that you don't see on the app. If you see this icon, use the File Manager app in your personal space. 2.
User Guide Applications and features Applications and features Organising your apps To keep all of your apps organised, you can move apps around on the home screen, create folders for your apps or delete apps that you no longer use. Leave an app or close an app Instead of closing an app when you've finished using it, you can make multitasking easier by minimising an app.
User Guide Applications and features Move an app out of a folder 1. In a folder on the home screen, touch and hold an app icon until all of the icons start to blink. 2. Drag the app icon to the bottom of the screen and release. Rename a folder 1. On the home screen, tap a folder. 2. At the bottom of the screen, touch and hold the folder name. 3. Type the new name of the folder. 4. Tap Rename.
User Guide Applications and features Reinstall an app or game 1. On the BlackBerry World home screen, tap 2. Tap Available. • To reinstall one app or game, tap > My World > My Apps & Games. next to the app or game that you want to install. • To reinstall all of your uninstalled apps and games, at the bottom of the screen, tap . Calendar The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking accounts that you add to your device.
User Guide Applications and features The Calendar app at a glance Subscribe to a public calendar on your device Make sure you have the address for the public calendar in iCalShare (ICS) format. You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the owner can change events in a public calendar. 1.
User Guide Applications and features View your events You can view your events by day, week or month. In the Calendar app, do one of the following: • To view events for a single day, tap • To view events for a week, tap . . Try using the pinch gesture to zoom in and see a more detailed view. • To view events for a month, tap . The size of the numbers on the calendar changes depending on the number of events booked for the day: the bigger the number, the more you have planned for the day.
User Guide Applications and features When you create or change an event, tap the Participants field. • If the person that you want to add is in your contact list, start typing a name. Tap the name from the list. • If the person that you want to add is in your organisation, and you've added your work account to your device, type the name. Tap Look up. Tip: Some accounts might let you view the participants' availability.
User Guide 2. Applications and features In the Conference drop-down list, do one of the following: • To add new conference call details to your event, tap Add Bridge. Enter a name for the conference call, and the phone numbers and access codes. Tap Save. • If you have conference call details saved in your Calendar app settings, tap a conference call bridge. Hide a calendar You can temporarily hide calendars from the main view in your Calendar app. 1.
User Guide Applications and features Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. 1. In the Calendar app, swipe down from the top of the screen. 2. Tap 3. Enter the conference call bridge information, such as phone numbers and access codes. 4. Tap Save. > Mobile Conferencing > .
User Guide Applications and features When you add WebEx details to an existing event, an update with the details is sent to the event participants. Edit WebEx details for an existing event If you're the organiser of a scheduled calendar event and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device, you can edit the WebEx details for the existing event.
User Guide Applications and features 1. Touch and hold a file. 2. Tap 3. Tap a meeting. 4. On the Compose screen, type a message. 5. Tap Send. > Meeting Participants. Customising Calendar app settings You can customise your calendar settings to help you manage your schedule as productively as possible. Change your default calendar When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar. 1.
User Guide Applications and features • To change the default reminder time for events, tap a new time in the Meeting Reminder or All-Day Meeting Reminder drop-down list. • To change the snooze intervals, tap a new snooze time in the Snooze Interval drop-down list. Change how your calendar is displayed 1. In the Calendar app, swipe down from the top of the screen. 2. Tap Settings > General.
User Guide Applications and features I have duplicate calendar entries If you imported calendar entries using BlackBerry Link, you might see duplicate entries on your device after syncing your device and computer. You can remove duplicates by deleting duplicates in your address book or by clearing your local data on your device. To remove duplicate calendar entries by deleting your local device data, do the following: 1. On the home screen, swipe down from the top of the screen. 2.
User Guide Applications and features Contacts app at a glance Adding contacts to the Contacts app There are a variety of ways that you can add contacts to the Contacts app. Add a contact to the Contacts app 1. In the Contacts app, tap 2. Enter the information for the contact. For additional fields, tap 3. If you have a work account and BlackBerry Balance is set up on your BlackBerry device, to save the contact in your work space, at the top of the screen, tap Work.
User Guide Applications and features Copy contacts to and from your micro SIM card Your micro SIM card can store contact names and phone numbers. Copying contacts to and from your micro SIM card allows you to easily transfer contacts from one device to another. When you insert a micro SIM card in your BlackBerry device, you can view contacts that are stored on the micro SIM card in your contact list.
User Guide Applications and features Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for and the person's picture, is pulled from social networking accounts that you have added to your device, like Twitter or LinkedIn. Other info can be added by you. There are three tabs, or views, that you can tap through.
User Guide Applications and features Delete a contact 1. Touch and hold a contact. 2. Tap . Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts or to your micro SIM card. 1. In the Contacts app, touch and hold a contact. 2. Tap 3. Select the tickbox beside an account or storage location. 4. Tap Done. .
User Guide Applications and features Remove a contact from a contact group 1. In the Contacts app, tap a contact group. 2. Tap 3. Beside the contact's name, tap 4. Tap Save. . . Rename a contact group 1. In the Contacts app, tap a contact group. 2. Tap 3. In the Group Name field, type a new name for the group. 4. Tap Save. .
User Guide Applications and features 5. Tap Back. 6. Tap Save. Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for. In the Contacts app, tap . • To search contacts from your contact list, just start typing. When the contact appears, tap the contact. • To search contacts from a remote address book (for example, your company's address book), type the contact's name. Tap Remote Search.
User Guide 3. Applications and features In the Sort Contacts by drop-down list, tap a sort option. Share a contact You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally. 1. In the Contacts app, touch and hold a contact. 2. Tap .
User Guide Applications and features CAUTION: Clearing your local data will permanently delete any contact entries that you saved just locally to your device. Clock The Clock app is made up of four screens. On the Alarm Clock screen, you can turn your alarm on or off, set your alarm time and add multiple alarms. On the World Clock screen, you can view the time in other parts of the world. You can also use the stopwatch and set a timer from the Clock app. Setting the alarm clock Set an alarm 1. Tap 2.
User Guide Applications and features 4. Slide the dial around the clock face to your desired time. 5. To save the alarm time, tap anywhere on the screen. Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm is set for.
User Guide Applications and features 3. Tap Alarm Tone. 4. Select one of the alarm tone options. Tip: To use music you have added or downloaded to your BlackBerry device, tap . Set an alarm for multiple days 1. Do one of the following: • If you have one alarm set, tap . • If you have multiple alarms set, tap 2. Tap an alarm. 3. Tap Recurrence. . • To set a daily alarm, set the Daily switch to On. • To set an alarm to repeat on specific days, select the tickbox next to one or more days.
User Guide Applications and features Timer Set the timer 1. Tap 2. Touch and hold the dial on the outside of the clock face. 3. Slide the dial around the clock face to your desired time. 4. Tap Start. . Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap the time that appears in the middle of the clock face. Scroll up or down to adjust the hours, minutes and seconds that the timer is set for. Change your timer tone 1.
User Guide Applications and features Delete a city from the world clock screen 1. Tap 2. Touch and hold a city. 3. Beside a city, tap . . Turn on bedside mode When bedside mode is on, you are not notified of new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to hear only phone calls when in bedside mode. 1. In the Clock app, swipe down from the top of the screen. 2. Tap .
User Guide Applications and features Change your bedside mode settings By default, all of your notifications are set to silent in bedside mode and your wireless connections stay turned on. When in bedside mode, you can choose to hear only phone calls or you can choose to turn off all wireless connections. 1. In the Clock app, swipe down from the top of the screen. 2. Tap 3. Do any of the following: .
User Guide Applications and features BlackBerry World Find and download your favourite apps, games, music and videos with BlackBerry World! You can browse featured and top downloaded items, browse items by category and search by keyword. You can also read and write reviews and recommend apps to others. For more information on BlackBerry World, see the BlackBerry World User Guide.
User Guide Applications and features Browse categories The BlackBerry World shopfront is divided into four sections: games, apps, music and videos. Each section has a list of categories or genres. For example, in the games section, you can find categories such as arcade games, card games and sports games. 1. On the BlackBerry World home screen, tap 2. Tap Games, Apps, Music or Video. 3. Tap 4. Tap a category or genre. . .
User Guide Applications and features Download and buy apps, games, music and videos Apps, games and music that you buy can be deleted and downloaded again as many times as you want on the same BlackBerry device, and on up to four additional devices without you having to pay for the items again. 1. In the BlackBerry World shopfront, tap an item. 2. In the top-right corner of the screen, tap the button with the price displayed on it. 3.
User Guide Applications and features Redeem a promo code 1. In BlackBerry World, swipe down from the top of the screen. 2. Tap 3. Enter the promo code. 4. Complete the instructions on the screen. . Change your payment options 1. In the BlackBerry World shopfront, swipe down from the top of the screen. 2. Tap 3. Enter your BlackBerry ID password. 4. Select a payment option. 5. Complete the instructions on the screen. > Payment Options. Tip: To edit your payment information, tap .
User Guide Applications and features Android apps You can now get apps and games designed for Android smartphones and install them on your BlackBerry device! Downloading and installing Android apps on your BlackBerry device You can find and download Android apps and games from various third-party websites and mobile market apps. Most websites and mobile market apps include an installation button that appears after you download an Android app file.
User Guide Applications and features Maps and GPS Keep moving in the right direction with BlackBerry Maps, GPS and the Compass app. You can search for points of interest, get turn-by-turn directions and much more. Find a place on a map You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see how to get there. 1. In the Maps app, on the Map tab, enter an address or a descriptive word, such as "coffee" or "hospital" in the search field. 2.
User Guide Applications and features Start turn-by-turn directions Check that location services are turned on and that your BlackBerry device has established a GPS connection. 1. In the Maps app, find a place by doing one of the following: • On the Map tab, search for an address or a place using the Search field. In the search results, tap a place. • On the Map tab, locate a pin on the map. Tap the pin. • On the My Places tab, tap a place or contact. 2. Tap 3.
User Guide Applications and features Mute voice-guided directions By default, voice-guided directions are turned on. 1. If you are in the map view or the detail list view, to return to the street-level view, tap 2. To turn off voice-guided directions, tap . . Avoid toll roads, motorways or ferries on your route You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. 1. In the Maps app, swipe down from the top of the screen. 2. Tap 3.
User Guide Applications and features Change the details for a place 1. In your search results or in a list, tap a place. 2. Tap 3. Change any fields that require updating. 4. Tap Save. > . View your recent places BlackBerry Maps remembers and organises the last 100 places that you searched for so that you can quickly access them again. In the Maps app, on the My Places tab, tap Recents. Clear your recent places You can clear the list of recently viewed places in BlackBerry Maps.
User Guide Applications and features Changing settings for Maps Switch between kilometres or miles BlackBerry Maps displays distances using either metric (metres and kilometres) or imperial (feet/yards and miles) measurements, as set in your device settings. 1. In the Maps app, swipe down from the top of the screen. 2. Tap 3. Tap Change Device Settings. > Units of Measure.
User Guide Applications and features 2. Tap 3. Tap the Location Services switch. Settings > Location Services. Change location permissions for apps You can review and remove any GPS location-related permissions that individual apps have requested. Some apps require specific permissions to work as expected. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an app. 4. Tap a switch. Settings > Security and Privacy > Application Permissions.
User Guide Applications and features Browsing the Internet Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device. Browser at a glance Go to a website 1. Type a web address or search term into the address bar at the bottom of the Browser. 2. Tap Go. Change the current search engine After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it again. 1.
User Guide Applications and features Using Browser tabs Just like on your computer’s browser, you can open multiple web pages in tabs and switch between the tabs quickly. Open, switch between or close tabs In the BlackBerry Browser, tap • To open a tab, tap • . . To switch between tabs, tap a tab. • To close a tab, on the tab that you want to close, tap . Tip: Close a tab when you've finished with it to improve the performance of the Browser. Open a link in a new tab 1.
User Guide Applications and features View web pages in a reader-friendly format To help you focus on reading articles or other text on a web page and remove distracting clutter like adverts, you can use the reader mode. On a web page, tap > . Change text size in reader mode Do one of the following: • To increase the text size, tap • To decrease the text size, tap . . Change the background colour in reader mode Tap > .
User Guide Applications and features 1. On a web page, tap 2. Choose the location that you want to save the web page in. > . Changing your Browser settings Customise the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the web pages that you visit frequently or have visited recently, or open the web pages that were open in your previous Browser session. 1. In the Browser, tap 2.
User Guide Applications and features Organising your bookmarks It's a good idea to keep your bookmarks organised so that you can more easily find the web pages that you're looking for. Change your bookmarks You can change the name or web address of a bookmark. 1. In the Browser, tap 2. Touch and hold a bookmark. 3. Tap 4. Type a new name or web address. > . . Add, rename or delete a bookmark tag Tags help you categorise your bookmarks so that you can find them more quickly.
User Guide Applications and features Delete your browsing history 1. In the Browser, tap 2. Tap . . • To delete all of your browsing history, tap . • To delete a specific webpage from your browsing history, touch and hold the thumbnail for the webpage. Tap Browsing safely To help you browse safely, you can check the certificates for a website, change the security settings and change permissions for specific websites in the BlackBerry Browser.
User Guide Applications and features Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Private Browsing Keep your browsing information (your history, cached files, cookies and so on) only while a browsing session is open. When you close the Browser, the information is automatically deleted. Block Popups Choose whether or not to allow pop-up windows to appear in your browsing session.
User Guide Applications and features The Smart Tags application explained The Smart Tags app takes bits of information and transforms the info into a smart tag that you can share as a QR Code. Info can include text, websites and other URIs, phone numbers and email addresses. The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later.
User Guide Applications and features Smart tag types Web Use to create a smart tag that, when opened, takes you to a web page. Contact Use to create a smart tag that, when opened, adds the contact information in the Contacts app. Event Use to create a smart tag that, when opened, creates an appointment in the Calendar app. Geo Location Use to create a smart tag that, when opened, searches for directions in the Maps application. Phone Use to create a smart tag that, when opened, calls a phone number.
User Guide Applications and features Share a smart tag In the Smart Tags app, highlight a tag. • To display the smart tag as a QR Code for another device to scan, tap . • To share the smart tag through a message, such as an email or text message, or to share the smart tag with an application, such as BlackBerry Remember, tap . Tap a message type or application. Change a smart tag title 1. In the Smart Tags app, press and hold a smart tag. 2. Tap 3. Enter a title. 4. Tap Save .
User Guide Applications and features Do more with your search results There are a variety of actions that you can perform with items in your search results right from the search results screen. The actions available to you depend on what the item is. For example, if one of the search results is an email, you can reply, forward, flag and so on without opening the email. 1. Touch and hold a search result. 2. Tap an action.
User Guide Applications and features Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the home screen, swipe down from the top of the screen. Tap Work . View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud.
User Guide Applications and features Note: To search for an item on a connected device, you must perform the search when the device is open in File Manager. Sort files and folders You can view your files and folders in order by name, date, type or size. You can also decide whether to view your files and folders in ascending or descending order. Tip: To change the way that you view your files and folders, tap Tap > to view them as a list or to view them as a grid. .
User Guide Applications and features Copy a file 1. Touch and hold a file or folder. 2. Tap 3. Navigate to where you want to copy the file or folder. 4. Tap Paste. . Working with files stored in the cloud Retrieve files saved to the cloud If you are logged in to a cloud application on your BlackBerry device, you can use File Manager to access files that you have stored in the cloud. To retrieve a file that you have saved to the cloud: 1. Tap 2. Tap a cloud application. .
User Guide Applications and features Create a link for a file Instead of sending a file as an attachment, you can create a link to the file to share it. 1. Touch and hold a file. 2. Tap Share Link. 3. If you receive a prompt to select the access level, tap Access to limit who can open the link. Tap Share Link. 4. Tap a location or message type for sharing.
User Guide Applications and features Calculator The calculator on your BlackBerry device combines a scientific and standard calculator in one. You can also use the calculator to convert a unit of measurement, calculate a tip and see previous calculations. Calculator at a glance View your previous calculations To view your previous calculations, slide your finger down in the answer field. To clear all of your previous calculations, tap .
User Guide Applications and features The tip calculator can also calculate how much each person owes on a bill, making it easy to divide up a bill amongst a table of people. 1. Tap Tip. 2. In The Bill field, enter the total amount of the bill. 3. If necessary, change any of the additional tip options. Convert a unit of measurement You can use the calculator on your BlackBerry device to convert one unit of measurement to another.
User Guide • • • Applications and features Speakers, microphone and headphone jack LED and vibration notifications Bluetooth technology Tip: For help with a specific issue, contact your service provider. Test your device using the BlackBerry Virtual Expert app 1. In the BlackBerry Virtual Expert app, do one of the following: • To test a type of functionality, tap Display Tests, Audio Tests or Button Tests. • To perform a specific test, such as a camera issue, tap 2. . Tap the test you want to do.
User Guide Productivity and work Productivity and work Switch between your personal space and work space When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal space and work space. Tip: To differentiate between your personal space and work space, you can set a different wallpaper for your personal space. 1. From the home screen, to switch between spaces, swipe down from the top of the screen. Tap Switch to Personal or Switch to Work. 2.
User Guide Productivity and work you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work space to reveal the details about your work data. You can access both personal data and work data from certain places, such as Search.
User Guide 2. Tap Productivity and work Settings > BlackBerry Balance > Delete. Does my device have BlackBerry Balance? BlackBerry Balance is available only to BlackBerry devices associated with a BlackBerry Enterprise Server. To confirm if your device uses BlackBerry Balance, do one of the following: • On the home screen, swipe down from the top of the screen. If you see Switch to Work or Switch to Personal, BlackBerry Balance is installed.
User Guide Description Productivity and work Apps Depending on the rules set by your administrator, you might • have access to work contacts in the Phone, BBM and text • messaging apps. • • BlackBerry World Calculator Camera Clock • • • • • • • • • • • • • • Compass Facebook Media card Music Phone Micro SIM card Smart Tags Text messaging Twitter Video camera Videos Voice Activated Dialling Weather YouTube These apps and features are available in your work space and personal space.
User Guide Productivity and work Can I use personal apps on my work's network? If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access your organisation's Wi-Fi or VPN network. To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen. Tap Settings > BlackBerry Balance. See the Personal App Connections section.
User Guide Productivity and work If your device is quarantined, you are notified by your administrator that your device can't access your work space until you resolve the issue. Your administrator might delete the data on your device, prevent access to unlock your device or remove your device from your organisation's network. To leave quarantine, try using a different micro SIM card or changing your service plan.
User Guide 5. Productivity and work Tap Save. Add an entry to the Remember app When you add an entry to BlackBerry Remember, you can choose between a note or task. Tasks include a completion tickbox and the option to add a due date or reminder. If you add an entry to a folder that's synced with one of your accounts, you might not be able to choose whether the entry is a note or task. 1. In a folder or on the Remember folder screen, tap 2. Tap Note or Task. 3.
User Guide Productivity and work Hide synchronised folders in the Remember app When you add an email account that is supported by Microsoft Exchange ActiveSync, by default, the tasks and notes from that account appear as synchronised folders in the Remember app. To hide these folders: 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an account. 4. On the Edit Account screen, set the Sync Tasks switch to Off. Settings > Accounts.
User Guide 3. Productivity and work Tap Save. Move an entry to a different folder If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a nonwork folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder. 1. In the Remember app, tap an entry. 2.
User Guide Productivity and work View Remember entries that have the same tag If you've added tags to your BlackBerry Remember entries, you can filter entries by tag. In the Remember app, do one of the following: • To view entries that have the same tags across all of your folders, on the Remember folder screen, tap the Entries drop-down list at the top of the screen, tap a keyword that has been added as a tag. • > To view entries that have the same tags and are in the same folder, tap the folder.
User Guide Productivity and work Troubleshooting: Remember app I can't add due dates, tags, voice notes or attachments to an entry If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags or attachments to the entry. Try moving the entry into a new folder. I can't send something to the Remember app Some items can't be sent directly to BlackBerry Remember.
User Guide Productivity and work BlackBerry World for Work In the BlackBerry World for Work shopfront, you can find apps that your company recommends, and apps and games that your company allows you to install. Apps that are required or recommended by your company are found on the Company Apps screen, while the apps that your company allows you to install are on the Public Apps screen. BlackBerry World for Work is located in the work space on your BlackBerry device.
User Guide Productivity and work you're travelling to find local points of interest, calculate currency exchange rates and monitor the weather in the city you've travelled to. For more information on BlackBerry Travel, see the BlackBerry Travel User Guide. BlackBerry Work Drives You can use the BlackBerry Work Drives app to connect to your organisation's shared network drive with your BlackBerry 10 device.
User Guide Security and backup Security and backup Passwords and locking There are several types of locks, PINs and passwords that you can use to help to protect your BlackBerry device. If you use your device for work, your organisation might already have security settings in place, such as requiring a password to unlock your device. BlackBerry ID A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps and services.
User Guide Security and backup Your administrator may require you to set a work space password to protect files, apps and data associated with your organisation, such as your work email account. You can use the same password for both your work space and device. If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted. You can reduce or increase the number of allowed work password attempts in your Balance settings.
User Guide Security and backup To unlock the screen, swipe up from the bottom of the screen. Lock your device with a password Would you like a simple way to help protect your BlackBerry device data and prevent unauthorised use of your device? You can set a device password so that you can lock your device when it's in open view or not in use. 1. 2. If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Security and Privacy > Device Password.
User Guide Security and backup Create a picture password To turn on the picture password, you need to first set a device password. A device password is also needed in case you forget your picture password or if you need to enter a password to access your BlackBerry device from a computer. If your device uses BlackBerry Balance technology, in your Balance settings, make sure that you have turned off Use as my device password.
User Guide Security and backup Change or remove your device password CAUTION: If you can't remember your password, the only way to change your password or regain access to your BlackBerry device is to delete all of your data by completing a security wipe. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Device Password > Change Device Password. To stop using a password, set the Device Password switch to Off.
User Guide 2. Tap Security and backup Settings > Security and Privacy > SIM Card. • To change the PIN that protects your micro SIM card, tap Change PIN 1. • To change the PIN that controls access to calling features such as fixed dialling, tap Change PIN 2. Backing up your device data Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, messages, organiser data, media files and more.
User Guide Security and backup Tutorial: Setting up BlackBerry Protect on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practise setting up BlackBerry Protect on a BlackBerry 10 device. Note: This tutorial is available in English only. Start the tutorial http://docs.blackberry.com/tutorials/blackberryprotect/en Find more information about BlackBerry Protect For more information on BlackBerry Protect, see the BlackBerry Protect User Guide.
User Guide Security and backup 3. Enter your Password Keeper password. 4. Swipe down from the top of the screen. 5. Tap 6. Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device to the Password Keeper app. Settings > Import Passwords. Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are imported. Credit card credentials are not imported.
User Guide Security and backup The message "Username/Password copied to clipboard successfully" appears. 3. To paste the password or username, do any of the following on the appropriate website: • Tap the text field > • > Paste. Tap and hold the text field. Tap Paste. Prevent password and username copying You can turn on or turn off the password and username copying feature at any time. 1. In the Password Keeper application, swipe down from the top of the screen. Tap 2.
User Guide Security and backup Search in Password Keeper 1. In the Password Keeper application, tap 2. Type the title, username, website name or notes that you are searching for. 3. Select the appropriate record. . If no results are found during your search, you can add a new password record by tapping Add to Password Keeper. Lock Password Keeper There are two ways to lock Password Keeper.
User Guide 3. Security and backup Change or remove the existing information and tap Save. Add a password record to your favourites You can list a record as a favourite. Favourites appear at the top of your records list in Password Keeper. 1. In Password Keeper, touch and hold a record. 2. Tap . Share text and websites with Password Keeper To add websites or text to your Password Keeper records, complete the following: 1.
User Guide Security and backup For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you decline, the prompt will appear again the first time you open the app. You can't change the application permissions later unless you delete and reinstall the app. Change or view app permissions In some apps, if you change the permissions to Off the app might not work as you expect.
User Guide Security and backup Using Parental Controls Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can turn off access to certain apps, features and content. You can also restrict incoming phone calls and messages to people in the Contacts app. Parental Controls settings are protected with a password, making them difficult to change or turn off without your knowledge.
User Guide Security and backup • If your computer uses a Windows operating system, open the media\downloads folder. If necessary, enter the username and storage access password. • If your computer uses a Mac operating system, open the media/downloads folder. If necessary, enter the username and storage access password. 8. Paste the certificate into the media\downloads or media/downloads folder. 9. On your device, tap > Security and Privacy > Certificates > Import. 10.
User Guide Security and backup Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the PIN Caching switch to On. Settings > Security and Privacy > Smart Card.
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User Guide Legal notice separate licences and other agreements applicable thereto with third parties, except to the extent expressly covered by a licence or other agreement with BlackBerry. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software and/or BlackBerry Device Software. The terms of use of any BlackBerry product or service are set out in a separate licence or other agreement with BlackBerry applicable thereto.
