Instruction Manual
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock
your work space and continue to access personal files, personal apps, and personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen.
Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
• To immediately lock your work space, tap .
• To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Unlock your device with a network unlock code
To obtain the unlock codes for your BlackBerry device, contact your service provider.
Your device might be network locked which allows your device to make a mobile network connection with only your current
service provider. For example, if you want to use a micro SIM card from another service provider, you might need to enter
an unlock code.
Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the
screen. Tap Settings > About > SIM Card.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > SIM Card.
3. In the Phone Network Lock section, tap a locked item.
4. When prompted, enter the unlock code.
CAUTION
: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of
allowed attempts to enter an unlock code, your micro SIM card will allow emergency calls only. For assistance, contact your
service provider.
Change or remove your device password
CAUTION
:
If you can't remember your password, the only way to change your password or regain access to your BlackBerry device is
to delete all of your data by completing a security wipe.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Device Password > Change Password.
User Guide Passwords and security
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