Instruction Manual

Visit blackberry.com/support for self-help resources such

as manuals and knowledge base articles. Watch videos to

learn how to set up or use features on your device. Find

answers or post your own question on community forums.

Share tips and solutions on social networks and BlackBerry

blogs.

Visit blackberry.com/contact for information about who to

call for warranty information, billing, repairs, or technical

support.

Testing your device hardware

You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app. The BlackBerry

Virtual Expert app guides you through troubleshooting tests that are designed to help you identify a hardware-related

problem. Download the BlackBerry Virtual Expert app from BlackBerry World now.

Before you use the app, keep the accessories you use with your device on hand, such as headphones, so that you can do a

full assessment.

Depending on your device model, you can check the following components and functions on your device:

• Touch screen and LCD

• Volume keys, Mute key, and Power/Lock key

• Camera

• Speakers, microphone, and headphone jack

• LED and vibration notifications

• Bluetooth technology

Tip

: For help with a specific issue, contact your service provider.

Test your device using the BlackBerry Virtual Expert

app

1. In the BlackBerry Virtual Expert app, do one of the following:

• To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests.

• To perform a specific test, such as a camera issue, tap . Tap the test you want to do.

2. Follow the instructions on the screen.

User Guide Get started