User Manual
Help
Getting Help
The fastest way to obtain help is to go to the Blackmagic Design online support pages and
check the latest support material available for your Blackmagic Converter.
Blackmagic Design Online Support Pages
The latest manual, software and support notes can be found at the Blackmagic Design support
center at www.blackmagicdesign.com/support.
Blackmagic Design Forum
The Blackmagic Design forum on our website is a helpful resource you can visit for more
information and creative ideas. This can also be a faster way of getting help as there may already
be answers you can find from other experienced users and Blackmagic Design staff which will
keep you moving forward. You can visit the forum at https://forum.blackmagicdesign.com
Contacting Blackmagic Design Support
If you can’t find the help you need in our support material, or on the forum, please click the
“Send us an email” button on the support page to email a support request. Alternatively,
clickon the “Find your local support team” button and call your nearest Blackmagic Design
support office.
Checking the Software Version Currently Installed
To check which version of Converter Setup software is installed on your computer, open the
About Blackmagic Converter Setup window.
On Mac OS X, open Blackmagic Converter Setup from the Applications folder.
Select About Blackmagic Converter Setup from the application menu to reveal the
version number.
On Windows, open Blackmagic Converter Setup from your Start menu. Click on the
Help menu and select About Blackmagic Converter Setup to reveal the version number.
On Windows 8, open Blackmagic Converter Setup from the Blackmagic Converter
Setup tile on your Start page. Click on the Help menu and select About Blackmagic
Converter Setup to reveal the version number.
How to Get the Latest Software Updates
After checking the version of Blackmagic Converters Setup software installed on your
computer, please visit
the Blackmagic Design support center at www.blackmagicdesign.com/support to check for the
latest updates. While it is usually a good idea to run the latest updates, it is wise to avoid
updating any software if you are in the middle of an important project.
90Help