User Manual

17
EN
Warranty and Service Contact Information
where you can be reached during business
hours. When sending product into Horizon,
please include your RMA number, a list of the
included items, and a brief summary of the
problem. A copy of your original sales receipt
must be included for warranty consideration.
Be sure your name, address, and RMA num-
ber are clearly written on the outside of the
shipping carton.
NOTICE: Do not ship Li-Po batteries to
Horizon. If you have any issue with a Li-Po
battery, please contact the appropriate
Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must
include your original sales receipt verifying
the proof-of-purchase date. Provided war-
ranty conditions have been met, your Product
will be serviced or replaced free of charge.
Service or replacement decisions are at the
sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by
warranty, service will be completed and
payment will be required without notifica-
tion or estimate of the expense unless
the expense exceeds 50% of the retail
purchase cost. By submitting the item for
service you are agreeing to payment of the
service without notification. Service estimates
are available upon request. You must include
this request with your item submitted for
service. Non-warranty service estimates will
be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight.
Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting
any item to Horizon for service, you are agree-
ing to Horizon’s Terms and Conditions found
on our website http://www.horizonhobby.com/
content/service-center_render-service-center.
ATTENTION: Horizon service is limited
to Product compliant in the country of
use and ownership. If received, a non-
compliant Product will not be serviced.
Further, the sender will be responsible
for arranging return shipment of the
un-serviced Product, through a carrier of
the sender’s choice and at the sender’s
expense. Horizon will hold non-compliant
Product for a period of 60 days from
notification, after which it will be dis-
carded.
10/15
Country
of
Purchase
Horizon Hobby Contact Information Address
USA
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.
com/RequestForm/
2904 Research Rd
Champaign, Illinois
61822 USA
Horizon Product Support
(Product Technical Assistance)
productsupport@
horizonhobby.com
877-504-0233
Sales
websales@horizonhobby.
com
800-338-4639
EU
Horizon Technischer Service [e-mail]
Hanskampring 9
D 22885 Barsbüttel,
Germany
Sales: Horizon Hobby GmbH [phone]