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damaged parcels, as Horizon is not responsible for merchan-
dise until it arrives and is accepted at our facility. An Online
Service Request is available at http://www.horizonhobby.com/
content/_service-center_render-service-center. If you do not
have internet access, please contact Horizon Product Support
to obtain a RMA number along with instructions for submit-
ting your product for service. When calling Horizon, you will be
asked to provide your complete name, street address, email
address and phone number where you can be reached during
business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a
brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on
the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you
have any issue with a LiPo battery, please contact the
appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your orig-
inal sales receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product will
be serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, ser-
vice will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for service you are agreeing to pay-
ment of the service without notification. Service estimates are
available upon request. You must include this request with your
item submitted for service. Non-warranty service estimates
will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Horizon accepts money orders
and cashier’s checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to Horizon
for service, you are agreeing to Horizon’s Terms and Conditions
found on our website http://www.horizonhobby.com/content/_
service-center_render-service-center.
ATTENTION: Horizon service is limited to Product com-
pliant in the country of use and ownership. If received,
a non-compliant Product will not be serviced. Further,
the sender will be responsible for arranging return
shipment of the un-serviced Product, through a carrier
of the sender’s choice and at the sender’s expense.
Horizon will hold non-compliant Product for a period
of 60 days from notification, after which it will be dis-
carded.