User's Manual

34
The phone cannot connect to the network (Voice or Data)
 Verify if you have active service with your service provider.
 Contact your local network service provider and verify if you are within its network coverage area.
The phone display a SIM Error
 Make sure the SIM is properly inserted and in its intended slot.
 Make sure that the SIM card is not damaged or scratched.
The PIN code was entered incorrectly three times
 The SIM card will lock and you will need to enter the PUK code (PIN Unlock Code). Please contact
your local service provider to obtain the PUK.
I cannot make calls
 Make sure that the number you dialed is correct and the dial key has been pressed.
 Use the full national area code when dialing out of your area or when abroad, use country-specific
international access codes.
I cannot receive calls
 Make sure that your phone is connected to a network.
 Check the phones Call Divert and Call barring settings (Check with your service provider for these
settings and codes)
The caller ID does not display on incoming calls
 Contact your local network service provider and verify you have the caller ID feature enabled on
your account or verify if the caller may have blocked his number from appearing.