User's Manual

or the USB cable is correctly connected.
− When the terminal is powered by the battery, please ensure that the battery charge state is not below
the critically low level
− Recharge or replace the battery
− Make sure that you press the power on/off key for approximately 2 seconds, until the unit lights up
4.2 Terminal Display Does Not Show Correct or Readable Information
− Shut off and restart the terminal
− Recharge or replace the battery
− If the problem persists, contact your local Blue Bamboo representative for assistance
4.3 Battery Will Not Charge
− The battery must initially receive a full charge and then full discharge to calibrate its full charge capacity.
This operation is performed at manufacture.
− Conserve battery power by turning the CT100 terminal off when not in use. If the terminal is not to be
used for several days, remove the battery from the terminal as it continues to discharge even when the
terminal is turned off
− The CT100 terminal will notify the user when the battery charge is sufficiently low and may automatically
shut off if the battery reaches a critically low state. If the battery is used until it is completely dead, it may
take several recharge attempts to reset the safety circuit when charging. To check that the safety circuit
has been reset, simply turn on the terminal. If it turns on, it was reset, or if it does not turn on reconnect
the power adapter and begin charging again
4.4 Terminal Does Not Process Transactions
There are several possible reasons why the CT100 terminal may not be processing transactions. Use the
following steps to troubleshoot failures:
• Check the contactless card reader
− Perform a test transaction using several different contactless cards to ensure the problem is not a
defective card
− Ensure that you are taping cards properly. The chip on the card should above and face toward the card
reader within 3 cm.
• Check the signal strength on-screen
− Indicator displays at least one bar to indicate connectivity to radio network
− Check antenna connection and orientation
− Ensure that the radio has been activated by your service provider
• Check the telephone line
− Connect to a working telephone and check for a dial tone. If there is no dial tone, replace the telephone
cable
− If the problem appears to be with the telephone line, check with the party you are trying to call to see if
their system is operational. If they are not experiencing difficulties with their line, contact the telephone
company and have your line checked
− If the telephone line works, contact your local Blue bamboo representative for assistance