Warranty

Certificate
of
Warranty
Warranty Information
Blue Oak™ Outdoor furniture carries a 5-year limited warranty and is
valid from original date of purchase to the original owner (proof of
purchase required). This is a residential warranty and does not apply to
commercial use.
Frame (Cast, Extruded Aluminum) – Five (5) Years
If the furniture frame fails structurally (i.e. broken frame or welds) within
five (5) years from the purchase date, we will replace in the original color
and style, if available, or in a similar color and style if the original has
been discontinued. Damage to frames or welds due to freeze damage
and/or improper assembly are not covered.
Wicker Weave (Resin) and/or Straps – Two (2) Year
Straps and/or wicker weave shall be warranted against separation or
breaking for two (2) years from the date of purchase. Discoloration
and/or fading due to exposure to elements, chemicals or harsh cleaning
products are not covered.
Powder Coat and/or Paint – Two (2) Years
Finishes shall be warranted against blistering, cracking, or peeling for a
period of two (2) years from the original date of purchase. We will
replace in the original color and style, if available, or in similar color and
style if the original has been discontinued. Scratches, chips, and
abrasion due to normal wear and tear are not covered.
Fabric on Cushions and Pillows – Five (5) Years
If the fabric on a cushion or pillow becomes unserviceable due to color
or strength loss from normal usage and exposure conditions, including
sunlight and atmospheric chemicals within five (5) years of the date of
purchase, we will repair or replace the fabric in the original color and
pattern if available, or in a similar color and pattern if the original has
been discontinued. This warranty does not cover normal care and
cleaning, damage from misuse or abuse, improper installation, or costs
associated with replacement of the fabric, including labor and installa-
tion. Mildew and mold grow on dirt, pollen and other organic matter; so
simple routine cleanings will prevent them from forming on fabrics.
Helpful hints for removing mold and mildew are provided on our use &
care page. Any failures in stitching, zippers, cording, buttons, cushion
foam or other areas of workmanship will be warrantied for one (1) year.
The fabric will not be warrantied if deterioration, discoloration, fading,
etc. is due to chemicals, cleaning products, sun lotions et al, use in
commercial settings or extreme heat.
Component Parts – One (1) Year
If a component part fails due to manufacturing defects within one (1)
year from the date of purchase, we will replace the part.
Alternative Stone Tops – One (1) Year
Tops are warranted for one (1) year against defects in manufacturing
and/or workmanship.
Shipping
If necessary, Blue Oak Outdoor will pay for shipping of replacement
product for a period of one (1) year from the date of purchase. After one
(1) year, it will be the original purchaser’s responsibility to pay for freight
and any packaging costs. All orders will be assessed a handling fee and
large items may require an additional handling fee.
Exclusions
Failure caused by unreasonable or abusive use, fire, freight damage,
acts of nature (such as, but not limited to freezing or high winds), suntan
oil or other chemicals, normal fading, scratching or chipping of the
finish, fading, weathering or staining or discoloration of furniture,
accidental damage, repair, or modifications by customer, glass breakage,
normal wear and tear are excluded from the warranty.
Furniture used in commercial, contract or any other non-residential
applications; clearance items, display models, and all other “as is”
purchased items are not covered under this warranty. In addition, Blue
Oak Outdoor will not be responsible for loss of use or time, inconve-
nience, travel, packaging, or any other consequential/incidental damag-
es. In no event shall Blue Oak Outdoor’s responsibility exceed the value
of the replacement part/product.
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Warranty_06-18.pdf 1 7/6/18 2:34 PM