Warranty

Warranty Information
Blue Oak™ Outdoor furniture carries a 5-year limited warranty and is valid from original date of purchase to the
original owner (proof of purchase required). This is a residential warranty and does not apply to commercial use.
Frame (Cast, Extruded Aluminum) – Five (5) Years
If the furniture frame fails structurally (i.e. broken frame or welds) within five (5) years from the purchase date,
we will replace in the original color and style, if available, or in a similar color and style if the original has been
discontinued. Damage to frames or welds due to freeze damage and/or improper assembly are not covered.
Wicker Weave (Resin) and/or Straps – Two (2) Year
Straps and/or wicker weave shall be warranted against separation or breaking for two (2) years from the date of
purchase. Discoloration and /or fading due to exposure to elements, chemicals or harsh cleaning products are
not covered.
Powder Coat and/or Paint – Two (2) Years
Finishes shall be warranted against blistering, cracking, or peeling for a period of two (2) years from the original
date of purchase. We will replace in the original color and style, if available, or in similar color and style if the
original has been discontinued. Scratches, chips, and abrasion due to normal wear and tear are not covered.
Fabric on Cushions and Pillows – Five (5) Years
If the fabric on a cushion or pillow becomes unserviceable due to color or strength loss from normal usage and
exposure conditions, including sunlight and atmospheric chemicals within five (5) years of the date of purchase,
we will repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if
the original has been discontinued. This warranty does not cover normal care and cleaning, damage from
misuse or abuse, improper installation, or costs associated with replacement of the fabric, including labor and
installation. Mildew and mold grow on dirt, pollen and other organic matter; so simple routine cleanings will
prevent them from forming on fabrics. Helpful hints for removing mold and mildew are provided on our use &
care page. Any failures in stitching, zippers, cording, buttons, cushion foam or other areas of workmanship will
be warrantied for one (1) year. The fabric will not be warrantied if deterioration, discoloration, fading, etc. is due
to chemicals, cleaning products, sun lotions et al, use in commercial settings or extreme heat.
Component Parts – One (1) Year
If a component part fails due to manufacturing defects within one (1) year from the date of purchase, we will
replace the part.
Alternative Stone Tops – One (1) Year
Tops are warranted for one (1) year against defects in manufacturing and/or workmanship.
Shipping
If necessary, Blue Oak Outdoor will pay for shipping of replacement product for a period of one (1) year from the
date of purchase. After one (1) year, it will be the original purchaser’s responsibility to pay for freight and any
packaging costs. All orders will be assessed a handling fee and large items may require an additional handling fee.
Exclusions
Failure caused by unreasonable or abusive use, fire, freight damage, acts of nature (such as, but not limited to
freezing or high winds), suntan oil or other chemicals, normal fading, scratching or chipping of the finish, fading,
weathering or staining or discoloration of furniture, accidental damage, repair, or modifications by customer,
glass breakage, normal wear and tear are excluded from the warranty.
Furniture used in commercial, contract or any other non-residential applications; clearance items, display models,
and all other “as is” purchased items are not covered under this warranty. In addition, Blue Oak Outdoor will not
be responsible for loss of use or time, inconvenience, travel, packaging, or any other consequential/incidental
damages. In no event shall Blue Oak Outdoor’s responsibility exceed the value of the replacement part/product.
Certificate o Warranty
REV 0517