Warranty

LIFETIME RESIDENTIAL WARRANTY PROGRAM
PREFINISHED HARDWOOD FLOORING
The limited warranties set forth below apply only to pre-finished products and are
effective with purchases made after February 8, 2018. All warranties are limited to the
original purchaser only.
FINISH WARRANTY
Flooring Manufacturer warrants that the finish will not wear through to the wood for
Lifetime or as long as the original purchaser owns the floor, whichever is less. Please
refer to the individual product brochure for more information on your particular product.
EXCLUSIONS AND LIMITATIONS DO APPLY. SEE BELOW FOR DETAILS.
MATERIAL WARRANTY
Flooring Manufacturer warrants that the products have been manufactured in compliance
with the grading rules of flooring manufacturer, and will be free from manufacturing
defects for as long as the original purchaser owns the floor. Manufacturing defects do
not include natural wood characteristics such as mineral streaks, knots, grain variations,
normal minor differences between color of samples and the color of installed floors,
color variations from board to board, or minor width variation. Due to the nature of
wide width plank (3” and wider), some minor width variation is to be expected and is
not considered a defect.
EXCLUSIONS AND LIMITATIONS
These warranties do not cover damage, indentations, scratches, or stains arising from
negligence, accidents, abuse, fire or excessive heat, abnormal wear, construction,
spike heels, grit, sand or other abrasives, dents, insect infestation after the product has
left our factory, or domestic animals.Splits and cracks after move-in are not normally
manufacturer related.
These warranties do not cover damage caused by use of the flooring for purposes other
than those for which it was designed; damage caused by disasters such as fire, flood,
wind, and lightning; damage during shipment; or any other abuse or misuse by the
purchaser.
It is critical that all installations are done in compliance with the procedures outlined in
the flooring manufacturer installation instructions, which can be found in each carton
of flooring. No damage or defects caused by improper installation or failure to provide
a suitable installation environment are covered by this warranty. Failure to install your
flooring in accordance with the instructions will void all warranties.
The sole obligation and liability of the flooring manufacturer under our limited
warranties is to repair, replace or refinish the floor at the flooring manufacturer’s
option. Only floors that were professionally installed will be eligible for labor cost
reimbursement. If you installed the floor yourself, we will cover the cost of replacement
materials only. (Any and all labor costs must be pre-approved by the flooring manufacturer
Claims Department.)
These warranties EXCLUDE and will not pay consequential or incidental damages
associated with any warranty claim. Flooring manufacturer will not pay costs associated
with relocation during the repair process such as hotel, meals, or moving and storage of
furniture. This limitation does not apply to claims for personal injury. Some states do
not allow limits on warranties, or on remedies for breach in certain transactions. In such
states, the limits in this paragraph may not apply.
No warranty coverage is provided for flooring that contains obvious defects of any
kind that were installed nonetheless. If, before installation, you discover any flooring
that has obvious defects, please immediately contact the dealer from whom the flooring
was purchased and replacement flooring will be provided at no cost.
Only Flooring Manufacturer approved cleaning products are appropriate for use on
Flooring Manufacture products. Use of non-Flooring Manufacturer approved cleaning
and maintenance products, including oil soap or ammonia based products, will void
all warranties. For a current list of approved products, please call your local dealer or
wood distributor.
The limited warranties do not cover color changes to any flooring which results from
exposure to UV light. Normal exposure to sunlight will cause changes in the shading of
any wood floor, and this is not considered a defect. Certain species including, but not
limited to, American Cherry, Walnut, Brazilian Cherry, Tigerwood, and most Exotics,
are especially susceptible to color change. Please contact your flooring retailer for
more information. Area rugs should be moved occasionally, as they block sunlight and
may give the appearance of discoloration under the rug.
After your floor is installed, it is critical to maintain the temperature and humidity of
the home within the ranges set forth in the applicable installation instructions for the
product. Failure to follow these guidelines, especially with regard to humidity range,
can result in a performance failure or damage to your floor. In addition, it is important
to maintain your floor in accordance with the flooring manufacturer maintenance
instructions.
These warranties do not cover damage or unsatisfactory performance caused by
excessive moisture or moisture vapor including, but not limited to, improper humidity
inside the home, excessive ground moisture that migrates into the home for any reason,
excessive sub-floor moisture, water leaks caused by broken pipes or appliances,
improper cleaning methods such as wet mopping or automated cleaning machines,
weather conditions or natural disasters such as flooding or excessive rainfall.
Since wood is a natural product, it will tend to expand and contract as moisture and
humidity levels inside the home may change. Accordingly, normal expansion and
contraction which results in minor separations between flooring boards are not covered
by these warranties.
Any flooring manufacturer product which is designated as “cabin grade”, “tavern
grade”, “second”, or “as is” is not covered by the above warranties.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON
THE FACE HEREOF, OR AS OTHERWISE SET FORTH HEREIN. NO OTHER
WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR
OTHERWISE ARE MADE, INCLUDING BUT NOT LIMITED TO,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO
CIRCUMSTANCES SHALL FLOORING MANUFACTURER BE LIABLE FOR ANY
LOSS OR DAMAGE ARISING FROM THE PURCHASE, USE, OR INABILITY TO USE
THIS PRODUCT, FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
STATE TO STATE. YOUR RIGHTS AND THE LIMITATIONS DESCRIBED ABOVE
VARY FROM STATE TO STATE. THUS, IT IS IMPORTANT TO RETAIN THIS
WARRANTY INFORMATION. NO INSTALLER, RETAILER, DISTRIBUTOR, AGENT,
OR EMPLOYEE OF FLOORING MANUFACTURER HAS THE AUTHORITY TO
INCREASE OR ALTER THE OBLIGATIONS OR LIMITATIONS OF THIS WARRANTY.
HANDLING OF CLAIMS
UNDER THIS WARRANTY
Claims must be filed within the coverage period, and information verifying the date of
purchase may be required. Flooring manufacturer reserves the right to have a designated
flooring manufacturer representative inspect the floors and remove samples for technical
analysis.
If you need to file a claim under this warranty, first contact your flooring manufacturer
retailer. If for some reason, your retailer is unable to satisfy your claim, you may contact
us at: Flooring Manufacturer, Claims Department, P.O. Box 3549
Johnson City, Tennessee 37602.
Any and all disputes arising out of the purchase of flooring manufacturer products or
this warranty shall be subject to mandatory and binding arbitration in Johnson City,
Tennessee, pursuant to the rules of the American Arbitration Association. Any trials by
jury are expressly waived.
FLOORING MANUFACTURER SOLID AND ENGINEERED
PRODUCT FEATURES
*If your floor is sanded down to the bare wood and a new finish is applied, all finish
warranties must be assumed by the finish manufacturer.
PRODUCT PAD & SAND & INSTALL OVER WHERE TO
RECOAT REFINISH * RADIANT HEAT INSTALL
SOLID YES YES NO ON GRADE
ABOVE GRADE
ENGINEERED YES YES YES ON GRADE
(OAK ONLY) ABOVE GRADE
BELOW GRADE
GEN-E-LT 02/08/18
GEN-E-25 12/8/17
GEN-E-LT 02/08/18