Warranty
The limited warranties set forth below apply only to pre-finished products and are effective with
purchases made after June 1, 2015. All warranties are limited to the original purchaser only.
FINISH WARRANTY
Flooring manufacturer warrants that the finish will not wear through to the wood for 25 years.
Please refer to the Finish Warranty Chart or to the individual product brochure for more
information on your particular product. EXCLUSIONS AND LIMITATIONS DO APPLY. SEE
BELOW FOR DETAILS.
MATERIAL WARRANTY
Flooring manufacturer warrants that the products have been manufactured in compliance with the
grading rules of flooring manufacturer, and will be free from manufacturing defects for as long as
the original purchaser owns the floor. Manufacturing defects do not include natural wood
characteristics such as mineral streaks, knots, grain variations, normal minor differences between
color of samples and the color of installed floors, color variations from board to board, or minor
width variation. Due to the nature of wide width plank (3” and wider), some minor width variation
is to be expected and is not considered a defect.
EXCLUSIONS AND LIMITATIONS
These warranties do not cover damage, indentations, scratches, or stains arising from negligence,
accidents, abuse, fire or excessive heat, abnormal wear, construction, spike heels, grit, sand or
other abrasives, dents, insect infestation after the product has left our factory, or domestic animals.
Splits and cracks after move-in are not normally manufacturer related.
These warranties do not cover damage caused by use of the flooring for purposes other than those
for which it was designed; damage caused by disasters such as fire, flood, wind, and lightning;
damage during shipment; or any other abuse or misuse by the purchaser.
It is critical that all installations are done in compliance with the procedures outlined in the
flooring manufacturer installation instructions, which can be found in each carton of flooring. No
damage or defects caused by improper installation or failure to provide a suitable installation
environment are covered by this warranty. Failure to install your flooring in accordance with the
instructions will void all warranties.
The sole obligation and liability of flooring manufacturer under our limited warranties is to repair,
replace, or refinish the floor, at flooring manufacturer’s option. Only floors that were profession-
ally installed will be eligible for labor cost reimbursement. If you installed the floor yourself, we
will cover the cost of replacement materials only. (Any and all labor costs must be pre-approved
by the flooring manufacturer’s Claims Department.)
These warranties EXCLUDE and will not pay consequential or incidental damages associated with
any warranty claim. Flooring manufacturer will not pay costs associated with relocation during the
repair process such as hotel, meals, or moving and storage of furniture. This limitation does not
apply to claims for personal injury. Some states do not allow limits on warranties, or on remedies
for breach in certain transactions. In such states, the limits in this paragraph may not apply.
No warranty coverage is provided for flooring that contains obvious defects of any kind that were
installed nonetheless. If, before installation, you discover any flooring that has obvious defects,
please immediately contact the dealer from whom the flooring was purchased and replacement
flooring will be provided at no cost.
Only flooring manufacturer approved cleaning products are appropriate for use on flooring
manufacturer’s products. Use of non-flooring manufacturer approved cleaning and maintenance
products, including oil soap or ammonia based products, will void all warranties. For a current list
of approved products, please call your local dealer, or wood distributor.
The limited warranties do not cover color changes to any flooring which results from exposure to
UV light. Normal exposure to sunlight will cause changes in the shading of any wood floor, and
this is not considered a defect. Certain species including, but not limited to, American Cherry,
Walnut, Brazilian Cherry, Tigerwood, and most Exotics, are especially susceptible to color change.
Please contact your flooring retailer for more information. Area rugs should be moved occasion-
ally, as they block sunlight and may give the appearance of discoloration under the rug.
After your floor is installed, it is critical to maintain the temperature and humidity of the home
within the ranges set forth in the applicable installation instructions for the product. Failure to
follow these guidelines, especially with regard to humidity range, can result in a performance
failure or damage to your floor. In addition, it is important to maintain your floor in accordance
with the flooring manufacturer’s maintenance instructions which can be found in the flooring
manufacturer maintenance flyer.
These warranties do not cover damage or unsatisfactory performance caused by excessive
moisture or moisture vapor including, but not limited to, improper humidity inside the home,
excessive ground moisture that migrates into the home for any reason, excessive sub-floor
moisture, water leaks caused by broken pipes or appliances, improper cleaning methods such as
wet mopping or automated cleaning machines, weather conditions or natural disasters such as
flooding or excessive rainfall.
Since wood is a natural product, it will tend to expand and contract as moisture and humidity
levels inside the home may change. Accordingly, normal expansion and contraction which results
in minor separations between flooring boards are not covered by these warranties.
Any flooring manufacturer product which is designated as “cabin grade”, “tavern grade”,
“second”, or “as is” is not covered by the above warranties.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE
FACE HEREOF, OR AS OTHERWISE SET FORTH HEREIN. NO OTHER WARRANTIES,
EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE ARE MADE,
INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL FLOORING MANUFAC-
TURER BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM THE PURCHASE,
USE, OR INABILITY TO USE THIS PRODUCT, FOR ANY SPECIAL, INDIRECT, INCIDEN-
TAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITA-
TION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. YOUR
RIGHTS AND THE LIMITATIONS DESCRIBED ABOVE VARY FROM STATE TO STATE.
THUS, IT IS IMPORTANT TO RETAIN THIS WARRANTY
INFORMATION. NO
INSTALLER, RETAILER, DISTRIBUTOR, AGENT, OR EMPLOYEE OF FLOORING
MANUFACTURER HAS THE AUTHORITY TO INCREASE OR ALTER THE OBLIGATIONS
OR LIMITATIONS OF THIS WARRANTY.
HANDLING OF CLAIMS
UNDER THIS WARRANTY
Claims must be filed within the coverage period, and information verifying the date of purchase
may be required. Flooring manufacturer reserves the right to have a designated flooring
manufacturer representative inspect the floors and remove samples for technical analysis.
If you need to file a claim under this warranty, first contact your flooring manufacturer retailer. If
for some reason, your retailer is unable to satisfy your claim, you may contact us at:
Flooring Manufacturer, Claims Department, P.O. Box 3549
Johnson City, Tennessee 37602.
Any and all disputes arising out of the purchase of flooring manufacturer products or this warranty
shall be subject to mandatory and binding arbitration in Johnson City, Tennessee, pursuant to the
rules of the American Arbitration Association. Any trials by jury are expressly waived.
FLOORING MANUFACTURER SOLID AND ENGINEERED
PRODUCT FEATURES
_______________________________________________________________________________
PRODUCT PAD & SAND & INSTALL OVER WHERE TO
RECOAT REFINISH * RADIANT HEAT INSTALL
_______________________________________________________________________________
SOLID YES YES NO ON GRADE
ABOVE GRADE
_______________________________________________________________________________
ENGINEERED YES YES YES ON GRADE
(OAK ONLY) ABOVE GRADE
BELOW GRADE
*If your floor is sanded down to the bare wood and a new finish is applied, all finish warranties
must be assumed by the finish manufacturer.
LIMITED RESIDENTIAL WARRANTY PROGRAM
SOLID PREFINISHED HARDWOOD FLOORING
BR-1
(6/09/15)