User's Manual

User Manual • Factory Service Instructions • General Contact Details • Recycling Information • Page 15
13. Factory Service
Instructions
Service for the U.S. versions of Blue Sky products is available only from our
authorized distributor, Group One Ltd., located in Farmingdale, New York.
(Service for Blue Sky products outside the United States can be obtained
through local dealers or distributors.) If your monitor needs service, follow
these instructions:
1. Review the manual and ensure that you have followed all setup
and operating instructions.
2. Call [phone] 9:00am to 5:30pm EST and ask for
Customer Service. Explain the problem and request an RA (Return
Authorization) number. It is important to have your product serial
number available when you call. You must have an RA number
before you can obtain service.
3. Pack the product in its original packing material and box. Please
do not return the manual or any mounting hardware etc. If you
don’t have the original packing material and/or box, please let
Customer Service know when you call for the RA number. Blue
Sky is not responsible for any damage that occurs due to non-
factory packaging.
4. Include a legible note stating your name, shipping address (no
P.O. boxes), daytime phone number, RA number, and a detailed
description of the problem, including how it can be duplicated
5. Write the RA number on the top of the carton.
6. Ship the product to the address below. We recommend United
Parcel Service (UPS). Please insure the product regardless of
shipping method.
Blue Sky International
ATTN: SERVICE DEPT / RA#
70 Sea Lane
Farmingdale, NY 11735
USA
7. Turnaround time is three to five business days depending on the
problem. When calling for RA numbers, please ask Customer
Service what the turnaround time is. The serviced product will be
sent back to you via the same shipping method as received (i.e. if
you ship your monitor UPS Ground it will be returned UPS Ground,
UPS Red will be returned UPS Red etc...). This only applies to
products serviced under the warranty.
14. General Contact Details
For sales and other enquiries, please contact Blue Sky at:
Blue Sky International
70 Sea Lane
Farmingdale, NY 11735
USA
tel: [phone]
fax: [phone]
email: [e-mail]
To discover the very latest information check out our website at:
www.abluesky.com
15. Recycling Information
Blue Sky products are designed to last many years. However, if it turns out
that your Blue Sky product is damaged beyond repair, please take care that
it is properly recycled in an authorized recycling facility and in accordance
with all local environmental legislation.
Dismantling of Blue sky products should be done by qualified
individuals only. End users should not attempt to dismantle any Blue
Sky product!
Note the following aspects about recycling some of the main components of
our SAT 265 studio monitor:
Packing material: Cardboard and plastic can be recycled or burned in a
waste disposal oven.
Studio Monitor / Speaker Drivers: These items contain several different
materials so they should be dismantled for recycling.
Electronic Components: These items can be recycled according to your
local electronic equipment recycling standards. Do not burn any of the
amplifier components.
Wiring, Cables and Connectors: These items can be reused in a suitable
application or recycled according to your local electronic equipment
recycling standards.
Cabinets: MDF cabinets can be burned in a controlled high temperature
waste disposal oven.
USER MANUAL • FACTORY SERVICE INSTRUCTIONS, GENERAL CONTACT DETAILS & RECYCLING INFORMATION
SAT 265