Owners manual

22www.AquaProducts.com/Service
TROUBLESHOOTING GUIDE
~ SUMMARY ~
The most common troubleshooting issues are presented in this summary. Should you wish a more detailed description
of a procedure or have other troubleshooting issues please refer to the complete Troubleshooting Guide on pages 10-14
or visit www.AquaProducts.com for the most up-to-date troubleshooting information.
1. PUMPS WATER, BUT DOES NOT MOVE OR MOVES SLOWLY
A. Remove any foreign matter that may be obstructing Drive Track (Page 18; Fig. 22b) movement.
B. Check Drive Belts and Drive Tracks (Page 18, Page 19; Fig. 26a, 26b). Make sure they have not slipped out of
place and that they are not loose.
C. With cleaner upside down on a soft surface (to protect from scratching its body) plug Power Supply in and
turn it on for less than a minute to observe whether the Drive Pulley (Page 19; Fig. 26a) is turning. If it is not
moving please visit Aqua Products’ Customer Service Department online at AquaProducts.com/Service to
locate your local Authorized Service Center.
2. MOVES BUT DOES NOT PICK UP DIRT AND DEBRIS (DOES NOT PUMP WATER)
A. Clean the Filter Bag (Page 4; Fig. 3a) thoroughly.
B. Ensure that the Debris Intake Port Flaps (Page 4; Fig 3a, 3b) on the underside of the Bottom Lid (Fig 3a, 3b) are
free to open and close.
C. Models with Bottom Lid Assembly (Page 4, Fig. 3b): Adjust Intake Port Width Selector Switch (Page 10; Fig.
10a, 10b) towards “LESS”.
D. Inspect / Clean Power Washing Tubes (Page 10; Fig. 13).
E. Remove Outlet Top (Page 16; Fig. 18b, 18c) by removing screws located at the top and clean any hair or debris
on or around the propeller (see Page 16 PROPELLER CARE). When reassembling the Outlet Top, BE CAREFUL
NOT TO OVER-TIGHTEN THE SCREWS.
3. FLOATING CABLE (Page 3; Fig. 2) GETS WRAPPED AROUND THE CLEANER OR PULLED INTO THE CLEANER
A. Make sure Floating Handle (Page 5; Fig. 5a, 5b, Page 6) is locked at an angle across the cleaner’s body.
Reverse the diagonal direction of the Floating Handle with each use (not applicable to models with
permanently fixed Handles).
B. If your pool’s main filter is on while you are using your cleaner, turn off the filter.
C. Remove any trapped air and additional Flotation that you may have added (see FLOTATION, Page 15).
D. Power Supply (Page 4; Fig. 4a-d) must be at least 12 feet / 4 meters from the pool’s edge and positioned at the
mid-point of the pool’s longest side allowing only enough Floating Cable in the pool. This allows the cleaner
to reach all areas.
E. Please visit Aqua Products Customer Service Department online at AquaProducts.com/Service to locate your
local Authorized Service Center. It is advised that you purchase and have a Cable Guard installed (Page 3; Fig. 1)
4. FALLS OR FLIPS BACKWARD OFF OF THE WALL
A. Remove obstructions from pool walls and floor if possible.
B. Check Scrubbing Brushes (see Page 16, SCRUBBING BRUSHES CARE AND REPLACEMENT) for wear.
C. Remove Flotation (see Page 15, FLOTATION).
D. Floating Handle (Page 5; Fig. 5a-b) should be locked diagonally (not applicable to models with permanently
fixed Handles) and be sure that no water is present within. If water is present, please visit Aqua Products
Customer Service Department online at AquaProducts.com/Service to locate your local Authorized Service
Center.
WARNING: Before performing any troubleshooting maintenance procedures on your cleaner, it should be
disconnected from the Power Supply (transformer) and the Power Supply should be unplugged from the electrical
outlet to prevent the possibility of personal injury or damage to the cleaner!
5. DEBRIS COMES OUT OF THE CLEANER WHEN REMOVING IT FROM THE POOL - BOTTOM LID (Page 4; Fig. 3a, 3b)
DOES NOT CLOSE PROPERLY
A. Make sure Filter Bag (Page 14; Fig. 15a-b) is mounted properly onto the Bottom Lid Assembly (Page 4; Fig. 3a,
3b).
B. Make sure Debris Intake Port Flaps on underside of your cleaner move freely to open and close (Page 4; Fig.
3a, 3b).
C. Make sure Pump Motor (Page 3; Fig. 1) is working properly and that the Propeller is not being slowed or
stopped due to debris caught around it. Please refer to PROPELLER CARE (Page 16; Fig. 18b, 18c).