Bluesonic FAQ
General 1. What is the main difference between the BlueSonic and other Bluetooth devices? ... 2. What is included in the BlueSonic package? 3. How does the BlueSonic use the Bluetooth technology? 4. How do I handle voice calls when the BlueSonic is connected? 5. Can I transfer an ongoing mobile phone call back to my phone to continue it there? 6. How many devices can I pair to the BlueSonic? 7. Is my phone compatible? 8. What is the passcode/passkey of the BlueSonic? 9.
4. Why can’t I hear any sound from the Speaker? 5. Why is the BlueSonic noisy and distorted? 6. My BlueSonic worked great but now it won’t connect to my phone, what can I do? 7. My computer won’t connect to the BlueSonic, what can I do? 8. What if my computer has Bluetooth already built in? Can I use it? 9. Why can the talk time and standby time differ with the products specification description? 10. Why does my phones battery not last as long as it used to? 11.
General 1. What is the main difference between the BlueSonic and other Bluetooth devices? The BlueSonic can connect to Bluetooth devices for voice communications as well for streaming stereo audio over A2DP. It can be used with mobile phones, PDA’s and computers. 2. What is included in the BlueSonic package? BlueSonic speakers, a USB Bluetooth Dongle, a CD with Bluesoleil driver software, one 100-240V AC Adapter, one 3.5mm audio lead, a User Manual, and Quick Start Guide. 3.
7. Is my phone compatible? If your phone has Bluetooth it more than likely supports a Handsfree or Headset Bluetooth profile, and so it will work with the BlueSonic for voice calls. For stereo streaming the phone must support A2DP. Check your phones manual or our compatibility list on the BlueAnt website for compatible devices. 8. What is the passcode/passkey of the BlueSonic? The Passcode for the BlueSonic is “1234”. 9.
15. Is the BlueSonic compatible with Apple Mac computers? Macs come with their own internal Bluetooth Drivers and so do not require Bluesoleil or any external drivers. However, they do support the Headset profile and so can be used for VOIP Voice connections. (Please check that your Mac supports the Bluetooth Headset Profile as some older machines only support data over Bluetooth and not audio).
Bluetooth 1. Is it safe to use Bluetooth devices, I have heard they can allow unauthorized connections? For Bluetooth security reasons, once you have set up your Bluetooth devices we recommend turning OFF the visibility option in the Bluetooth Menu of your phone so that other Bluetooth users cannot see your device. (This only applies to a few mainly older Bluetooth enabled phones as most new phones have better security.) 2.
such devices to at least 5 - 10m. Usually any interference will only cause a slight crackling sound. The frequency of Bluetooth is much higher than that of radio station bands. 7. If I cup my hand over a Bluetooth device the signal strength and quality suffers. Why does this happen? Bluetooth signals are radio waves and thus do not need line of sight to operate. However, radio waves cannot travel through water and as the human body is made up of mostly water they cannot travel through it.
Troubleshooting 1. How do I re-connect my BlueSonic? Short Press either the Phone Button or the Play/Pause button to connect to the last of each of these type of devices connected. 2. Why won’t my BlueSonic go into pairing mode? Follow through the instructions in the BlueSonic Manual. Press the Play/Pause button for 6 seconds. The BlueSonic will go back into Pairing mode ready to be found in searches by devices. Also, the BlueSonic sometimes requires a few seconds to establish a connection.
7. My computer won’t connect to the BlueSonic. What can I do? Make sure you have not already got an active profile. You cannot connect a voice connection and a stereo connection at the same time. (This is possible with a Mobile phone) Disconnect any active services. Delete and re-pair the BlueSonic from Bluesoleil… Reboot the PC if required.
13. My phone says “Bluetooth Module not found” what can I do? This means that your phone cannot find its internal Bluetooth chip for some reason. Restarting your phone should fix this problem. If not please contact your phones manufacturer. 14. I have a PDA phone that pairs to the BlueSonic but has trouble transferring calls, how can I fix this? Go to the phone manufacturers’ website and download and install the latest ROM software for your device.
