Troubleshooting

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13. My phone says “Bluetooth Module not found” what can I do?
This means that your phone cannot find its internal Bluetooth chip for some reason.
Restarting your phone should fix this problem. If not please contact your phones
manufacturer.
14. I have a PDA phone that pairs to the BlueSonic but has trouble transferring calls,
how can I fix this?
Go to the phone manufacturers’ website and download and install the latest ROM software
for your device. Many new PDA phones are software upgradeable and fixes are made
available for problems such as this. This is especially the case with newly released devices.
15. Why can’t I hear the dial tone from headset when I dial?
Check the Bluetooth protocol of your mobile phone to see if it supports in-band ring tone. If
it does, then you should hear the dial tone (such as Nokia series) or if it doesn’t you won’t
hear it (such as some Sony- Ericsson series).
16. Voice dialling is not successful every time what can I do?
Using your BlueSonic to record the voice tags can enhance the recognition rate. Please
refer to the user guide of your phone. Noisy environments can affect voice recognition.
Record your voce commends in a quiet environment. Also make sure the contacts you wish
to Voice Dial are stored on the phones’ memory and not on the sim card.
17. I have read all the solutions in this document but I still cannot get my BlueSonic
to work properly, what can I do?
Please make an enquiry to [e-mail] or call the BlueAnt Customer
Service Team on 1300 669 049 (AUS) or 0800 443 122 (NZ)