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BlueAnt V12 - FREQUENTLY ASKED QUESTIONS (FAQ)

A. General

1. What is the main difference between the V12 and other Bluetooth headsets?

2. What is included in the V12 package?

3. How does the V12 use the Bluetooth technology?

4. How do I handle calls when the V12 is connected?

5. Can I transfer an ongoing call back to my phone to continue it there?

6. How many devices can I pair to the V12?

7. Is my phone compatible?

8. What is the passcode/passkey of the V12?

9. Can I change the passcode of the V12?

10. Can I use voice activated dialing if my phone supports it?

11. Can I use the V12 to listen to music from my mobile?

12. How often should I charge my V12?

13. Can I use my V12 with my computer / laptop for VOIP applications?

14. Do I need to pair the devices every time I use them together?

B. Bluetooth

1. Is it safe to use Bluetooth devices, I have heard they can allow unauthorized

connections?

2. Can somebody else take control of my V12 if they are in range?

3. What is the difference between Handsfree and Headset Bluetooth Proﬁ les?

4. How do I know if my devices are connected?

5. How far can my mobile be from the V12 and still remain connected?

6. Can other electrical devices cause interference with Bluetooth?

7. If I cup my hand over a bluetooth device the signal strength and quality suffers.

Why does this happen?

8. What Bluetooth devices can use a Bluetooth headset?

C. Troubleshooting

1. Why won’t my V12 go into pairing mode?

2. Why can’t I hear any sound from the Speaker?

3. Why is the V12 noisy and distorted?

4. My V12 worked great but now it won’t connect, what can I do?

Why can the talk time and standby time differ from the products speciﬁ cation?

6. Why does my phones battery not last as long as it used to?

7. I am having trouble pairing a second phone, what can I do?

8. How can I stay near the V12 but not have calls diverted through it?

9. My phone says “Bluetooth Module not found” what can I do?

10. I have a pda phone that pairs to the V12 but has trouble transferring calls, how

can I ﬁ x this problem?

11. Why can’t I hear the dial tone from headset when I dial?

12. Voice dialing is not successful every time what can I do?

13. I have read all the solutions in this document but I still cannot get my V12 to

work properly, what can I do

Summary of content (6 pages)

PAGE 1
BlueAnt V12 - FREQUENTLY ASKED QUESTIONS (FAQ) A. General 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.
PAGE 2
A. General 1. What is the main difference between the V12 and other Bluetooth headsets? The V12 has a backlit LCD screen which provides the user with much information about the status of the headset. Rather than relying on flashes of LED lights like other headsets, the V12 tells the user exactly what it is doing in defined status symbols and words.
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10. Can I use voice activated dialing if my phone supports it? Yes the V12 supports voice activated dialing if your phone also supports it. This feature requires the phone to support the Handsfree profile which (generally) all newly released phones do support. Headset profile is becoming outdated and few phones are released only with Headset profile these days. Check your phones user manual for information on setting this up. 11.
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B. Bluetooth 1. Is it safe to use Bluetooth devices, I have heard they can allow unauthorized connections? For Bluetooth security reasons, after you have set up your bluetooth devices we recommend turning OFF the visibility option in the Bluetooth Menu of your phone so that other Bluetooth users cannot see the your phone. (This only applies to a few mainly older Bluetooth enabled phones as most new phones have better security.) 2.
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C. Troubleshooting 1. Why won’t my V12 go into pairing mode? Follow through the instructions in the V12 Manual. To enter pairing mode Press and hold the MFB till ‘pairing’ is displayed on screen. If you have already paired 3 different phones to the V12 you will need to reset it to pair a new device. The V12 sometimes requires a few seconds to establish a connection. Please be patient while devices connect. 2.
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8. How can I stay near the V12 but not have calls diverted through it? The V12 will remain connected within a range of 10 meters so if you are staying near the device but want to take calls through the phone simply switch the V12 off by long pressing the MFB button. 9. My phone says “Bluetooth Module not found” what can I do? This means that your phone cannot find its internal Bluetooth chip for some reason. Restarting your phone should fix this problem. If not please contact your phones manufacturer.