User's Manual

Q & A
20
CT360
MANUAL
Q
Water went into my device. What do I do?
A
First, remove your battery from the device and dry them in a dry place.
After drying for a period of time, try to turn it on. If it still does not turn on,
the main-board or other parts needs to be replaced. Please contact to your
service center.
Q
It won’t turn on.
A
The program may be damaged. Please try resetting your device. If it still
doesn’t work, contact to your service center.
Q
It won’t charge.
A
Make sure the power cable and your device has been connected correctly.
Try cleaning your charging terminals. If it still doesn’t work, your battery life
might be nished or it can be a broken battery.
(The battery warranty is 6 months)
Q
How do I get the repair service?
A
You can send via a delivery service to headquarter. When sending the
package, make sure you pay for the shipping fee in advance. When the
repair is nished, headquarter will cover the shipping cost.
Q
My battery drains very quickly.
A
The battery can be drained quickly when the Wi-Fi or Bluetooth is turned on.
If it drains quickly regardless of using the options above, please purchase
another battery.
WARNING
• If you have done the above and the device still does not work, please contact to
the service center.
• After the 1 year warranty the repair service will be charged.