User's Manual

14 Warranty and Support
Customer support
Before asking for after-sales service, please back up the data from the terminal. We do
not back up data from the products received in the Customer Care Center. Therefore, we
assume no responsibility for loss/deletion of data.
Customers service center
SSang-young IT Twin tower, B703
531, Dunchon-daero, Jungwon-gu
Seongnam-si, Gyeonggi-do
South Korea 462-727
• Fax: [phone]
• Email: [e-mail]
• Hours: 9:30 a.m. - 6:30 p.m. (GMT Time: +9 Hours)
The center is closed on Saturdays, Sundays, and Korean national holidays
Registering for After-Sales Service
• We receive the products for after-sales service through mail, delivery service and hand
carry only in principle.
• If you bought the product from any party other than the authorized dealer, you need to
register the product before asking for after-sales service.
• Please enclose an evidence of purchasing or the receipt to the product for after-sales
service.
• Please enclose the name, telephone number, address and symptom for prompt service.
• You can ask for after-sales service through the dealer or the Customer Care Center in
the head office.
• Do not intentionally damage the label on the product.
• Damaged label may result in a disadvantage to the customer.
• When you return the product to Bluebird for service, please put the product in a protective
box.
• Warranty will not be provided for any damage occurring during delivery. We recommend
you to use the box and protective cover supplied with the product.
• Make sure to deliver the product in a safe way. Bluebird assumes no responsibility for
loss of the product during delivery.
Charged services
• If it is not a default, it will be charged when requesting for after-sales service.
- Service request due to inappropriate use of the customer
- Loss of a PIN number
IMPORTANT