User manual

Page 31
www.bluenetvideo.com
BlueNet Video 888-616-1514
FAQ
I can’t connect!!
In the case of a connection failure.
Modem Reboot > Modem Reboot Finished > Router Reboot > Router Reboot Finished > NVS Reboot
> NVS Reboot Finish > Verify DDNS and NVS communication via www.mybluenetvideo.com, if appli-
cable.
How do I choose a unique IP address that matches my network?
For your home or small office, ensure that all devices on your network are running. PING an IP ad-
dress that you plan to assign to the NVS. If you receive a “Request timed out”, then you may use that
IP address. To ensure the IP address that you will assign the NVS matches your network, review your
“Current TCP/IP Settings” that you had recorded earlier. See some examples below:
If your “IP Address” entry in “Current TCP/IP Settings” was 192.168.0.y, and your “Sub-
net Mask” was 255.255.255.0 then use 192.168.0.x for your NVS’s IP Address (“x”
meaning any number between 2-254 that you wish, as long as it passes the “PING”
test).
If your “IP Address” entry in “Current TCP/IP Settings” was 192.168.1.y, and your “Sub-
net Mask” was 255.255.255.0 then use 192.168.1.x for your NVS’s IP Address (“x”
meaning any number between 2-254 that you wish, as long as it passes the “PING”
test).
*If your “IP Address” entry is not a 192.168.z.y address with a “Subnet Mask” of
255.255.255.0 then please contact our Support Center.
**If your “IP Address” entry is not a 192.168.z.y address, please contact our Support
Center.
How do I open an MS-DOS or Command Prompt?
Windows 98 / ME Users
Start -> Programs -> Accessories -> MS-DOS prompt
Windows 2000 / XP
Start -> (All) Programs -> Accessories -> Command Prompt