User manual

Page 34

www.bluenetvideo.com

BlueNet Video 888-616-1514

I can access the video server on my LAN, but not from the Internet.

Verify that your router (if applicable) has port forwarding properly conﬁgured.

If accessing from our DDNS service, verify correct serial number.

Firewall issues may prevent user access.

How do I reset the unit to factory defaults?

On the underside of the unit you will ﬁnd a recessed opening located near the top-left side of the la-

bel. Power ON the unit and use a paper clip to push the reset button within that opening. You should

then see the ACTIVE light turn off and after a few seconds the ACTIVE light will begin to ﬂash, signify-

ing a successful reboot. If the ACTIVE light does not turn off after depressing the reset button, please

try holding the button in for a second and releasing. YOU WILL LOSE ALL DATA THAT HAD BEEN

ENTERED PREVIOUSLY AND THE NVS WILL BE SET TO ITS FACTORY PRESETS.

Does the BlueNet video server support audio?

Not with this current release.

Can I use the BlueNet video server on my dial-up Internet connection?

No, we recommend a high speed broadband connection of at least 128Kb/sec.

I’m accessing my video server remotely over the Internet and the video stream is

choppy, is this normal?

Yes. The frames/second received remotely are determined by your bandwidth capabilities both at

your site where the NVS is installed and your remote location. The lower of the two sites will deter-

mine how fast your video stream is received. It is recommended to have at least a 256Kb/sec up-

stream connection from the site where the NVS is installed. Lower speeds will operate properly, but

provide poor remote performance. Faster the Internet connection at both ends, the faster the video

stream.

Can I view multiple cameras at once?

Currently the NVS supports 1 channel of video input. Typically, one camera per network video server.

You can view multiple cameras only if the NVS is connected to another device supporting multiple

cameras (DVR, multiplexer, etc.) or if you purchase the I-PRO software which will connect up to 16

separate BlueNet video servers, each connected to their own camera or device.