Use and Care Guide

33
BEFORE CALLING FOR SERVICE
Check these helpful tips for any problems with your range. If you need additional help call BlueStar
®
Customer Service at
1-800-449-8691.
COOKTOP
PROBLEM
POSSIBLE CAUSE
SOLUTION
Burner will not ignite – no
“clicking” sound
No electrical power to the unit.
Open Burner Models Only:
Igniter not connected to lead wire.
Igniter not connected to the correct lead wire
Lead wire is worn on chipped.
Lead wire is not connected to spark module.
Plug into a three-prong electrical outlet that is
properly grounded.
Check and re-set circuit breaker for the unit.
Open Burner Models Only:
Connect igniter to orange lead wire.
Connect igniter to the orange lead wire
attached to the burner.
Check for signs of wear or chips.
Burner will not ignite –
“clicking” sound, but no spark
Gas not turned on
Open Burner Models Only:
Clogged burner ports
Venturi tube not aligned with the orifice
Lead wire is in the drip tray
Turn on gas supply.
Open Burner Models Only:
Use a push pin to clear ports.
Position venturi tube over orifice.
Attach lead wire to igniter.
Burner will not ignite –
“clicking” sound with spark
Gas not turned on
Burner head OR cap not in correct location
Open Burner Models Only:
Air shutter needs adjustment.
Faulty igniter (dirty or cracked)
Turn on gas supply.
Identify burners and move them to the correct
location.
Open Burner Models Only:
See Top Burner Low Flame Adjustment
instructions.
Burner ignites – “clicking”
sound does not stop
Burners are wet
Burner setting too low
Air draft flowing over cooktop
Open Burner Models Only:
Electrode wires not properly connected
Electric plug not in grounded outlet.
Let burners dry and try again.
Turn off, re-ignite and change setting.
Eliminate draft source.
Check outlet polarity.
Plug unit into a three-prong electrical outlet
that is properly grounded.
Open Burner Models Only:
Connect electrode wires.
Burner doesn’t fully ignite
Partial gas supply
Burner or burner cap not properly positioned
Clogged burner ports
Open Burner Models Only:
Burner head not in correct location
Low flame setting needs adjustment
Use a push pin to clear ports.
Make sure gas supply is fully on.
Check that burner or cap is in the proper
location.
Open Burner Models Only:
See Top Burner Air Shutter Adjustment
instructions.
Identify burners and move them to the correct
location.
Burner ignition delay –
“clicking” sound then ignition
whoosh
Open Burner Models Only:
Air shutter needs adjustment
Sealed Burner Models Only:
Knob not in the correct position
Open Burner Models Only:
Turn burner to LOW setting to ignite.
See Top Burner Air Shutter Adjustment
instructions.