Use and Care

For further information about this warranty,
contact Prizer-Painter Customer Service at [1-800-449-8691]
Prizer-Painter must be made within the seven (7) day warranty
period or they are void.
．Floor Models Not Used For Demonstration: Floor models are
covered by a one (1) year limited functional parts and related
services warranty, with proof of date of installation. There is no
cosmetic warranty of any kind for floor models.
‧Floor Models Used For Demonstration: Floor models used for
demonstration are covered by a ninety (90) day limited parts
warranty only, with proof of date of installation. There is no service
or cosmetic warranty of any kind for floor models.
The replacement of a part or Product under this Warranty does not
extend the Warranty period. None of these Warranty periods
continues if the Product is removed from the property where it was
originally installed.
How do I Register?
Registration is strongly urged. TO REGISTER, please fill out the
“Performance Checklist and Warranty Form” located in the back of
the Product Use and Care and Limited Warranty Manual and mail or
fax [phone]) the form to: Warranty Department, Prizer-
Painter Stoveworks, 600 Arlington Street, Reading, PA 19611.
What Will Prizer-Painter Do To Correct Problems?
Prizer-Painter will furnish a replacement part, without charge, to
replace any part found to be defective due to workmanship or
materials under normal use and maintenance. Furnishing the
replacement part is Prize-Painter’s only responsibility under this
Warranty to Owners, and a no-charge replacement part is the
Owner’s only remedy, subject to the related conditions described
below.
‧Cosmetic Components. Prizer-Painter will provide for a factory
authorized service agent, free of charge, to repair or replace any
cosmetic component flaw properly reported within seven (7)
calendar days from the date of delivery of the Product to the
original purchaser.
‧Functional Components. In addition to a replacement part,
Prizer-Painter will cover reasonable labor and material costs for
repair or replacement service of a functional component during the
applicable Warranty period. Such repair or replacement service
must be performed by a factory authorized service agent located
within 100 miles roundtrip from the location of the Product. Service
will be provided during normal business hours. The Owner will be
responsible for any and all costs associated with additional mileage,
non-standard service or overtime, and special equipment required
to remove the Product so that service may be performed. The
Owner is responsible for all other labor and labor related costs.
How Can An Owner Obtain Warranty Service?
All Warranty claims must be reported to Prizer-Painter Stove Works,
Inc., 600 Arlington St., Reading, Pennsylvania 19611 prior to the
expiration of the applicable Warranty Periods set forth above. If a
Warranty claim is not submitted as required, such claim will be
invalid and will not be honored.
To obtain Warranty service, where applicable, the Owner must call
the factory (toll free: 1-800-449-8691) to report a warranty claim,
and must, at that time, provide (1) the model number of the
Product, (2) the serial number of the Product, (3) proof of delivery,
(4) a signed installation receipt, (5) a description of the claimed
defect, and (5) proof of purchase of the Product, including the
original retail receipt or invoice to establish the Warranty Period.
Prizer-Painter must be given an opportunity to inspect any Product
subject to a warranty claim. All warranty related service repairs
must be performed by a factory authorized service agent.
This Limited Warranty gives you specific legal rights, and you may
also have other rights that may vary from state to state or province
to province.
California and Quebec Residents
Failure by California and Quebec residents to complete the Product
registration form does not diminish their warranty rights.
Where Can Any Legal Remedies Be Pursued?
Please see the Arbitration Clause and Related Provisions, which
affect your legal rights. Read this Arbitration Clause and its
related provisions carefully. The Arbitration Clause is also
available on Prizer-Painter’s website.