User's Manual

Chapter 4: Troubleshooting
V1.5 BlueTree Wireless M2M Express Product Manual 31
Cannot close or exit BlueVue while
disconnecting a data session.
This is normal behavior. It takes a few moments for BlueVue to
complete the disconnection process.
Incorrect COM port selected during
installation.
Re-install BlueVue.
Open Control Panel, delete and then
add BlueTree GPRS modem on the
correct COM port.
Agent (service) will not start. BlueTreeStandard CDMA Modem is not
installed in Windows.
Re-install BlueVue or go to “Start >
Settings > Control Panel > Phone and
Modem Options “ and add BlueTree
GPRS Standard Modem.
Another modem is installed using the
same COM port as BlueTree CDMA
Standard Modem
Go to “Start > Settings > Control Panel >
Phone and Modem Options” and remove
the modem configured with the same
COM as BlueTree’s.
Open “Start > Settings > Control Panel >
Administrative Tools > Event Viewer”. In
the Application section, check for any
error events generated by BlueVue. If
one exists, then read the information in
the report. This will inform you of the
possible problem.
Multiple BlueTree dial-up profiles
displayed in Network Connections.
A latency with Windows causes multiple
profiles to be displayed.
Press the “F5” key to refresh the screen
and remove the redundent connection
profiles.
BlueVue displays: “The remote computer
did not respond”
Incorrect dial-in number was entered. Change the connection profile and re-
enter the dial-in number. e.g. *99#
BlueVue displays: “Access was denied.
The username and/or password is
invalid.”
Connection profile contains incorrect
network access credentials.
Change the connecion profile and enter
new userid and password.
Issue Possible cause Suggestion