User Manual
Table Of Contents
- 1.Accounts and Sharing
- 2.Installation and Connection
- 3.Cloud Service
- 3.1.What is Cloud Service?
- 3.2.What are the mechanisms behind Cloud Service’s rec
- 3.3.What are the differences between using cloud stora
- 3.4.What types of Cloud Service plans are available?
- 3.5.How is the Cloud Service activated?
- 3.6.What should I do if the Cloud Service is unavailab
- 3.7.How can I download the videos from the cloud?
- 3.8.Why is the duration of each video in the library 1
- 3.9.What does “Cloud storage time” mean?
- 3.10.Can I put the Cloud Service on hold and extend the
- 3.11.How do I get a trial plan?
- 3.12.How can I subscribe to the Cloud Service?
- 3.13.How do I check my current Cloud Service plans?
- 3.14.Can I subscribe an additional plan when I already
- 3.15.Is a subscription to a Cloud Service plan refundab
- 3.16.How do I use the activation code?
- 3.17.How can I cancel an auto-renewal plan?
- 3.18.Can I transfer a cloud service plan from one camer
- 4.Facial Recognition
- 5.Hardware and settings
- 5.1.The video picture is upside down
- 5.2.Abnormal Video screen
- 5.3.What can I do if the live stream is blurry?
- 5.4.Why can’t I receive notifications on my phone?
- 5.5.I am receiving too many notifications, what can I
- 5.6. How to set Activity zones
- 5.7.Why the device is moving around its own and hears
- 5.8. Why my device is not working/defective?
- 5.9. Why can’t I see any Alert events in the Library o
- 6.SD card
- 7.Firmware update
- 8.Misc.
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videos to its collection space. These videos will be saved permanently even if your Cloud Service
expires.
4. You can share interesting videos recorded on the cloud to third-party social platforms.
Cloud services can be classified in the two following ways:
1. According to the duration of the video storage
The length of time a video is saved represents the longest number of days a video has been
stored in the cloud. For example, for a 7-day cloud service, a video can be stored in the cloud for
a maximum of 7 days. The cloud will automatically delete videos older than 7 days and then
continue to save newly uploaded videos.
2. According to the validity period of the service
The validity period of the service indicates the length of time that the cloud service can be used.
The validity period of a monthly cloud service is 1 month, and the validity period of an annual
cloud service is 1 full year. Therefore, if a user purchases a monthly Cloud Service on October 3
rd
,
then the expiration date of this cloud service will be on the 2nd of the next month, that is,
November 2
nd
. The same applies to the annual plan, which is valid until the next year.
During the validity period of the Cloud Service, the cloud will automatically delete videos longer
than the saved time according to the video storage duration of the Cloud Service, and then save
the newly uploaded videos in a loop until the validity period is reached.
3.2. What are the mechanisms behind Cloud Service’s
recording and saving?
Different Cloud Service plans provide different options when it comes to recording methods used,
video storage length and service duration.
Definitions:
1. Recording methods:
1) Event recording: the camera will automatically begin to record whenever the camera detects
motion, sound and human faces. Blurams cameras provide free lifetime 24-hour event recording.
2) Continuous recording: the camera will conduct 24-hour all day continuous recording and
uploading to the cloud for as long as the camera is online and the network is stable.
2. Video storage length:
The video storage length refers to the longest number of days a video has been stored in the
cloud. For example, with a 7-day Cloud Service, the cloud automatically deletes videos older than
7 days and then continues to save newly uploaded videos, it always keeps the last 7 days of
videos.
3. Cloud Service validity period:
The validity period refers to how long you can use the Cloud Service after activation. For example,
if the one month 7-day Cloud Service is activated at 00:00 on January 1
st
, 2020, the validity period
is one natural month, from 00:00 on January 1
st
, 2020 to 00:00 on February 1
st
, 2020.