User Manual
Table Of Contents
- 1.Accounts and Sharing
- 2.Installation and Connection
- 3.Cloud Service
- 3.1.What is Cloud Service?
- 3.2.What are the mechanisms behind Cloud Service’s rec
- 3.3.What are the differences between using cloud stora
- 3.4.What types of Cloud Service plans are available?
- 3.5.How is the Cloud Service activated?
- 3.6.What should I do if the Cloud Service is unavailab
- 3.7.How can I download the videos from the cloud?
- 3.8.Why is the duration of each video in the library 1
- 3.9.What does “Cloud storage time” mean?
- 3.10.Can I put the Cloud Service on hold and extend the
- 3.11.How do I get a trial plan?
- 3.12.How can I subscribe to the Cloud Service?
- 3.13.How do I check my current Cloud Service plans?
- 3.14.Can I subscribe an additional plan when I already
- 3.15.Is a subscription to a Cloud Service plan refundab
- 3.16.How do I use the activation code?
- 3.17.How can I cancel an auto-renewal plan?
- 3.18.Can I transfer a cloud service plan from one camer
- 4.Facial Recognition
- 5.Hardware and settings
- 5.1.The video picture is upside down
- 5.2.Abnormal Video screen
- 5.3.What can I do if the live stream is blurry?
- 5.4.Why can’t I receive notifications on my phone?
- 5.5.I am receiving too many notifications, what can I
- 5.6. How to set Activity zones
- 5.7.Why the device is moving around its own and hears
- 5.8. Why my device is not working/defective?
- 5.9. Why can’t I see any Alert events in the Library o
- 6.SD card
- 7.Firmware update
- 8.Misc.
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3.3. What are the differences between using cloud storage
and SD card storage?
3.4. What types of Cloud Service plans are
available?
3.5. How is the Cloud Service activated?
The service is activated immediately after subscription (if the device is currently associated with a
plan, the new plan will be activated after your current plan expires).
3.6. What should I do if the Cloud Service is unavailable
after the subscription?
In general, the Cloud Service will be activated within 5 minutes after subscription. If not, please
try to following steps:
1. Check whether the service is associated to the device:
Go to [Me]-[Cloud Service], if the service plan isn’t associated to the device you want, please
choose that device and associate it to the Cloud Service.
2. Check whether the cloud recording option is turned on:
Go to the device [Preferences/Settings] " ” -> [Storage], turn on [Record video to cloud]. If it’s
turned off, your videos won’t be saved to the cloud.
3. Check the video timeline data source: