User Manual
Table Of Contents
- 1.Accounts and Sharing
- 2.Installation and Connection
- 3.Cloud Service
- 3.1.What is Cloud Service?
- 3.2.What are the mechanisms behind Cloud Service’s rec
- 3.3.What are the differences between using cloud stora
- 3.4.What types of Cloud Service plans are available?
- 3.5.How is the Cloud Service activated?
- 3.6.What should I do if the Cloud Service is unavailab
- 3.7.How can I download the videos from the cloud?
- 3.8.Why is the duration of each video in the library 1
- 3.9.What does “Cloud storage time” mean?
- 3.10.Can I put the Cloud Service on hold and extend the
- 3.11.How do I get a trial plan?
- 3.12.How can I subscribe to the Cloud Service?
- 3.13.How do I check my current Cloud Service plans?
- 3.14.Can I subscribe an additional plan when I already
- 3.15.Is a subscription to a Cloud Service plan refundab
- 3.16.How do I use the activation code?
- 3.17.How can I cancel an auto-renewal plan?
- 3.18.Can I transfer a cloud service plan from one camer
- 4.Facial Recognition
- 5.Hardware and settings
- 5.1.The video picture is upside down
- 5.2.Abnormal Video screen
- 5.3.What can I do if the live stream is blurry?
- 5.4.Why can’t I receive notifications on my phone?
- 5.5.I am receiving too many notifications, what can I
- 5.6. How to set Activity zones
- 5.7.Why the device is moving around its own and hears
- 5.8. Why my device is not working/defective?
- 5.9. Why can’t I see any Alert events in the Library o
- 6.SD card
- 7.Firmware update
- 8.Misc.
13
On the video broadcast timeline, it is possible to see the data of both videos from the cloud or
from the SD card. Change the video upload method to “cloud” by doing one of the following:
Go to [[Preferences/Settings] " ” -> [Storage] and make sure that [Video viewing ways] is
cloud.
You can also switch the video viewing method on the live page by clicking the
“ ”
button.
If this issue still persists, please email support@blurams.com with the MAC address of the device
and a screenshot of your Paypal payment.
3.7. How can I download the videos from the
cloud?
Downloading videos from the cloud can be done different ways:
1. Go to [Library] page, choose a video clip and click it to download it.
2. Go to [Me]-[Favorites], tap [Favorites] to see all your favorite videos. Choose a video clip and
click to download it.
3. Go to the live page, tap the button, and it will record real-time videos directly.
3.8. Why is the duration of each video in the
library 12 seconds?
If the device is not subscribed to a Cloud Service or the Cloud Service expires, the system will give
the device a lifetime valid event recording Cloud Service by default. The Cloud Service supports
the storage of events that happened in the last 24 hours to the cloud. The length of each event is
about 12 seconds.
If you want to view the full video of the entire event, you can subscribe the device to Cloud