User Manual
Table Of Contents
- 1.Accounts and Sharing
- 2.Installation and Connection
- 3.Cloud Service
- 3.1.What is Cloud Service?
- 3.2.What are the mechanisms behind Cloud Service’s rec
- 3.3.What are the differences between using cloud stora
- 3.4.What types of Cloud Service plans are available?
- 3.5.How is the Cloud Service activated?
- 3.6.What should I do if the Cloud Service is unavailab
- 3.7.How can I download the videos from the cloud?
- 3.8.Why is the duration of each video in the library 1
- 3.9.What does “Cloud storage time” mean?
- 3.10.Can I put the Cloud Service on hold and extend the
- 3.11.How do I get a trial plan?
- 3.12.How can I subscribe to the Cloud Service?
- 3.13.How do I check my current Cloud Service plans?
- 3.14.Can I subscribe an additional plan when I already
- 3.15.Is a subscription to a Cloud Service plan refundab
- 3.16.How do I use the activation code?
- 3.17.How can I cancel an auto-renewal plan?
- 3.18.Can I transfer a cloud service plan from one camer
- 4.Facial Recognition
- 5.Hardware and settings
- 5.1.The video picture is upside down
- 5.2.Abnormal Video screen
- 5.3.What can I do if the live stream is blurry?
- 5.4.Why can’t I receive notifications on my phone?
- 5.5.I am receiving too many notifications, what can I
- 5.6. How to set Activity zones
- 5.7.Why the device is moving around its own and hears
- 5.8. Why my device is not working/defective?
- 5.9. Why can’t I see any Alert events in the Library o
- 6.SD card
- 7.Firmware update
- 8.Misc.
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device at a given time. If you need to use the cloud on multiple devices under one account
simultaneously, you need to subscribe Cloud Services for each camera.
3.13. How do I check my current Cloud Service
plans?
Go to [Me] -> [My Cloud Service], and you will be able to view all Cloud Service plans.
On the Cloud Service list page, you can associate a Cloud Service to a device, or unassociate a
Cloud Service from a device, and then associate it to another device.
3.14. Can I subscribe an additional plan when I already have
an existing one? How is the service time calculated?
If your device is already bundled with a Cloud Service that is not automatically renewed, you can
continue to subscribe to new ones. The new Cloud Service will automatically take effect after the
current one expires;
if your device is already bundled with a Cloud Service that automatically renews, you need to
unbundle the current Cloud Service or cancel the automatic renewals before you subscribe to a
new one.
3.15. Is a subscription to a Cloud Service plan refundable?
Cloud Service is a type of virtual service and can’t be terminated once activated. Our Cloud
Service plans cannot be refunded or exchanged after subscribing. If any problem occurs while
using Cloud Services, please email support@blurams.com.
3.16. How do I use the activation code?
Tap the “ ” icon of the device on the [Device] page and enter the Cloud Service page. Find the
[Pay by activation code].
If the device isn’t associated with any plan, the code will take effect immediately ;
if the device is associated with a plan which is not automatically renewed, the code will take
effect after the current plan expires;
If the device is associated with a plan which is automatically renewed, you cannot use a code
until you disassociate it from this plan or you cancel your auto-renewal subscription. Please enter
the web client to cancel the auto-renew Cloud Service plan.