User Manual
Table Of Contents
- 1.Accounts and Sharing
- 2.Installation and Connection
- 3.Cloud Service
- 3.1.What is Cloud Service?
- 3.2.What are the mechanisms behind Cloud Service’s rec
- 3.3.What are the differences between using cloud stora
- 3.4.What types of Cloud Service plans are available?
- 3.5.How is the Cloud Service activated?
- 3.6.What should I do if the Cloud Service is unavailab
- 3.7.How can I download the videos from the cloud?
- 3.8.Why is the duration of each video in the library 1
- 3.9.What does “Cloud storage time” mean?
- 3.10.Can I put the Cloud Service on hold and extend the
- 3.11.How do I get a trial plan?
- 3.12.How can I subscribe to the Cloud Service?
- 3.13.How do I check my current Cloud Service plans?
- 3.14.Can I subscribe an additional plan when I already
- 3.15.Is a subscription to a Cloud Service plan refundab
- 3.16.How do I use the activation code?
- 3.17.How can I cancel an auto-renewal plan?
- 3.18.Can I transfer a cloud service plan from one camer
- 4.Facial Recognition
- 5.Hardware and settings
- 5.1.The video picture is upside down
- 5.2.Abnormal Video screen
- 5.3.What can I do if the live stream is blurry?
- 5.4.Why can’t I receive notifications on my phone?
- 5.5.I am receiving too many notifications, what can I
- 5.6. How to set Activity zones
- 5.7.Why the device is moving around its own and hears
- 5.8. Why my device is not working/defective?
- 5.9. Why can’t I see any Alert events in the Library o
- 6.SD card
- 7.Firmware update
- 8.Misc.
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5.5. I am receiving too many notifications, what can I do?
When the device detects something (such as unusual motions, sounds, human shapes, human
faces, etc.), it will push a notification to your phone. If you want to reduce the number of
received notifications, please do one of the following:
1. Reduce the frequency of notifications
Please enter the device’s [Preferences/Settings] " ” -> [Notifications] -> [How often to send]
to change the time interval for receiving notifications. Set longer intervals between notifications
to reduce interference.
2. Add a schedule during which you will stop receiving notifications
Please enter the device’s [Preferences/Settings] " ” -> [Notifications]-> [Stop Notification
Time] to add a period of time when you don’t need to receive notifications.
3. Do not send some types of push notifications
Please enter the device’s [Preferences/Settings] " ” -> [Notification], and then tap on [Motion
detection], [Sound detection], [Someone appears] or [Familiar appears] to turn off the
notifications you don’t need.
If you don’t want to completely turn off sound detection and motion detection, you can reduce
the camera’s sensitivity to receive fewer notifications.
5.6. How to set Activity zones
If you prefer to receive motion detection notifications only for a certain area of the device’s field
of view, please enter the device’s [Preferences/Settings] " ” -> [Notification] -> [Motion
detection] -> [Activity zones], you can select certain areas of interest called “Activity Zones” in the
device’s field of view, as shown on the picture below. Notifications will be sent when there is
motion detected in that area.