User Manual
Table Of Contents
- 1.Accounts and Sharing
- 2.Installation and Connection
- 3.Cloud Service
- 3.1.What is Cloud Service?
- 3.2.What are the mechanisms behind Cloud Service’s rec
- 3.3.What are the differences between using cloud stora
- 3.4.What types of Cloud Service plans are available?
- 3.5.How is the Cloud Service activated?
- 3.6.What should I do if the Cloud Service is unavailab
- 3.7.How can I download the videos from the cloud?
- 3.8.Why is the duration of each video in the library 1
- 3.9.What does “Cloud storage time” mean?
- 3.10.Can I put the Cloud Service on hold and extend the
- 3.11.How do I get a trial plan?
- 3.12.How can I subscribe to the Cloud Service?
- 3.13.How do I check my current Cloud Service plans?
- 3.14.Can I subscribe an additional plan when I already
- 3.15.Is a subscription to a Cloud Service plan refundab
- 3.16.How do I use the activation code?
- 3.17.How can I cancel an auto-renewal plan?
- 3.18.Can I transfer a cloud service plan from one camer
- 4.Facial Recognition
- 5.Hardware and settings
- 5.1.The video picture is upside down
- 5.2.Abnormal Video screen
- 5.3.What can I do if the live stream is blurry?
- 5.4.Why can’t I receive notifications on my phone?
- 5.5.I am receiving too many notifications, what can I
- 5.6. How to set Activity zones
- 5.7.Why the device is moving around its own and hears
- 5.8. Why my device is not working/defective?
- 5.9. Why can’t I see any Alert events in the Library o
- 6.SD card
- 7.Firmware update
- 8.Misc.
25
5.7. Why the device is moving around its own and hears a
strange sound from it?
Please check the recent login history of your account through tapping [Me] -> [Preferences]
"
”
-> [Security Center] on your app, it'll show which user login your account.
Also, please check if you had shared the device with others by entering the device setting
option [Preferences] " ” -> [Device sharing] to check it, or contact
support@blurams.com for advice.
Please rest assured, our service is used with the superior AES256 security encryption technology
of the bank, having five security protection guarantees, that is, terminal security reinforcing, data
transmission, cloud storage, operator-level machine room management, and global security
certification. We promise to protect your privacy and always keep you feel safe.
5.8. Why my device is not working/defective?
If the device didn’t work, Please provide the following information to us:
- The MAC address of the camera. You can find it on the App: Preferences --> Technical Info
-->MAC address
- Your blurams login account ( email address )
- A screenshot of the invoice of your purchase or the order page, and your current shipping
address
Please take the following step to troubleshoot the issue
1, The indicator light is on
If the device indicator light is on, it means the power adapter and the power cord is fine, please
try to press the reset button about 10-20s until see the red light flashing, then please try to reset
up the device.
If the device indicator light is solid green or solid red light, please contact
the support@blurams.com for advice.
2, The indicator is off
If the device indicator is off, please try to make sure the power supply is normal and please try to
use the original power adapter and power cord, If the device still can't power please note the
power adapter minimum output is 5V/1A (A21C: 5V/2A), if the device indicator is on using