User Manual
Table Of Contents
- 1.Accounts and Sharing
- 2.Installation and Connection
- 3.Cloud Service
- 3.1.What is Cloud Service?
- 3.2.What are the mechanisms behind Cloud Service’s rec
- 3.3.What are the differences between using cloud stora
- 3.4.What types of Cloud Service plans are available?
- 3.5.How is the Cloud Service activated?
- 3.6.What should I do if the Cloud Service is unavailab
- 3.7.How can I download the videos from the cloud?
- 3.8.Why is the duration of each video in the library 1
- 3.9.What does “Cloud storage time” mean?
- 3.10.Can I put the Cloud Service on hold and extend the
- 3.11.How do I get a trial plan?
- 3.12.How can I subscribe to the Cloud Service?
- 3.13.How do I check my current Cloud Service plans?
- 3.14.Can I subscribe an additional plan when I already
- 3.15.Is a subscription to a Cloud Service plan refundab
- 3.16.How do I use the activation code?
- 3.17.How can I cancel an auto-renewal plan?
- 3.18.Can I transfer a cloud service plan from one camer
- 4.Facial Recognition
- 5.Hardware and settings
- 5.1.The video picture is upside down
- 5.2.Abnormal Video screen
- 5.3.What can I do if the live stream is blurry?
- 5.4.Why can’t I receive notifications on my phone?
- 5.5.I am receiving too many notifications, what can I
- 5.6. How to set Activity zones
- 5.7.Why the device is moving around its own and hears
- 5.8. Why my device is not working/defective?
- 5.9. Why can’t I see any Alert events in the Library o
- 6.SD card
- 7.Firmware update
- 8.Misc.
4
Support
For product updates or other support, please email support@blurams.com.
1. Accounts and Sharing
1.1. Failure to log in
In the event that you are unable to log in, make sure your phone network connection is normal.
You can visit a commonly used website via your system browser to check whether it opens
normally.
You can otherwise fix the problem based on the different prompts you will see:
1. Prompt "Account does not Exist"
Please make sure you have registered this account before, if not, please register first. If the
account is already registered, please check that the account name you entered is correct.
2. Prompt "Password Error"
Please enter the password and retry. You can view the entered password by tapping the eye icon
on the right side of the password inbox.
If you still fail to log in after several attempts, you can reset your account password through the
"Forget Password" option on the login page. You will receive an email with instructions on how to
set up a new password. Simply follow the email’s instructions to set up a new password. If you
don’t seem to receive the email, please check your spam, trash and/or junk mail folders.
3. Prompt "Account is locked"
If you fail to log in due to entering the wrong password too many times, your account will be
temporarily frozen for security purposes, and you won’t be allowed to make any log-in attempts
for a 15 minute period.
4. Prompt "Account is not activated"
The account has not been activated, check the account activation email in your mailbox and
follow the instructions to activate the account. If there is no account activation email, please
check your spam, trash and/or junk mail folders. If there is still no email in any of these folders,
try to re-register the account.
If the problem is not one of the above, please try to update the app to its latest version from the
App Store or Google Play. Also try restarting the phone, or reinstalling the app. If your problem is
still not resolved, feel free to contact us for assistance.
1.2. What do I do if I forget my Password?
You can reset your account password through the "Forget Password" option on the login page.