Use and Care Manual

TROUBLE SHOOTING GUIDE

The following topics are common issues with your waterfall feature. Before calling our Customer Service

Department, please perform these few checks in order in order speed up your response time and to get

your waterfall operating properly.

WATERFALL DOES NOT WORK WHEN I TURN IT ON

Can you hear any sounds coming from the reservoir?

o No

 Be sure the switch controlling the outlet is turned on

 Be sure the plug is completely plugged into the outlet

 Check the circuit breaker or plug in another item to ensure that the outlet has power

o Yes

 Let the pump run for approximately 30 seconds to see if the water begins to flow

 Remove rock tray and make sure pump is securely fastened to plumbing

 Turn unit off and on several times, checking each time to see if the water begins to flow

 Turn unit off, rotate pump upside down to release air bubbles, return it to the upright position,

turn unit back on and check if water is flowing over the surface

If nothing from the list above worked please check the following:

1. Water level in reservoir is too low

Always maintain the water level at least 2” above the water pump but ½” below the hole where the

electrical cords run through. The pump should be completely submerged underwater and should be

checked every 3 – 4 days.

2. Flow valve is not set properly

Locate the water flow control valve between the pump and the inlet hose. The flow valve on Water

Wonders fountains, Table Tops, Bellezzas, Piavascos and Water Gardens is a black disc located on

the top of the pump. Turn the valve clockwise to slow the water flow, counter-clockwise to increase

it.

3. Blockage in water distribution bar which is located above the panel

a. Bluworld Fountains

Remove the distribution bar by carefully twisting the bar back and forth until it disconnects from

the PVC elbow. Thoroughly clean the distribution bar and reinsert into the PVC elbow. You can

use a pin, pipe cleaner or small wire to clean any debris from the holes in the manifold distribution

bar. A long, narrow brush may also be used to clean the inside of the pipe. CLR or any other

similar product may be used with a soft bristle brush to remove any mineral deposits that may

have developed. It is recommended that you use Fountec™ to prevent the formation of algae in

conjunction with Protec™ to prevent the build up of mineral deposits. For your convenience, we

have Fountec™ readily available. Please call customer service.