Use and Care Manual

b. Water Wonders Fountains

Check to make sure there is no debris blocking any of the grooves. If calcium or algae has built

up in the groves, use a pipe cleaner to carefully remove the blockage. Use caution as to not

damage the panel. It is recommended that you use Fountec™ to prevent the formation of algae in

conjunction with Protec™ to prevent the build up of mineral deposits. For your convenience, we

have Fountec™ readily available. Please call customer service.

4. Inlet hose is disconnected from pump

Make sure that the pump is securely connected to the inlet hose.

5. Dirty filter (Water Wonders units, Trellis, Bellezzas, Contempos, Watergardens, Piavascos and

Serrano Horizontal fountains do not have filters).

Remove re-usable filter from pump, clean and re-install.

6. Pump is clogged or malfunctioning

Refer to pump cleaning instructions. If still not working, unplug the fountain contact customer

service.

7. Fountain may be unlevel

Make sure your waterfall is always kept level. For floor fountains you can try using a shim to help

level the fountain. Be sure to check right to left level as well as front to back. A panel that is leaning

either forward or back will not operate properly. On wall fountains make sure the mounting bracket

was level when installed. If there is a measurable difference from one end of the bracket to the other

you will want to remove the bracket and reinstall it, making certain it is level. If the difference is

minute, a shim or tiny wedge can be placed on the lower end of the bracket.

8. Algae is creating blockage

Thoroughly clean the reservoir, pump and distribution bar. It is recommended that you use Fountec™

to prevent the formation of algae. For your convenience, we have Fountec™ readily available. Please

call customer service.

WATERFALL IS MAKING TOO LOUD OF A NOISE

1. Water level in reservoir is too low

Always maintain the water level at least 2” above the water pump but ½” below the hole where the

electrical cords run through. The pump should be completely submerged underwater and should be

checked every 3 – 4 days.

2. Mineral deposits in the pump

Clean pump and re-install into the fountain. Please refer to the pump maintenance section for

cleaning instructions. It is recommended that you use Protec™ to prevent the formation of mineral

deposits. For your convenience, we have Protec ™ readily available. Please call customer service.

3. Pump is not positioned properly or may be vibrating

Make sure that the rubber feet (if applicable) on the pump are positioned properly on the bottom of the

reservoir and not “vibrating” against the bottom or sides of the reservoir. If your pump does not have

rubber feet attached to it be sure to use the foam strips that were provided. If you have discarded the

strips, additional ones may be purchased at a hardware store, or you can use a kitchen scrub pad. Do