Use and Care Manual

5. Pump is clogged or malfunctioning

Refer to pump cleaning instructions and pump troubleshooting instructions. If still not working,

unplug the fountain and contact customer service.

WATER IS NOT FLOWING EVENLY ‘V’ING DOWN THE PANEL

1. Water pump is running but air is in the line

Wait until the pump evacuates air from the line. If still not flowing evenly, unplug and re-plug the

pump a few times to assist in bleeding air out of the line.

2. Pump pressure is too low

Turn valve located between pump and inlet hose until water flows evenly down the panel. The flow

valve on Water Wonders fountains, Table Tops, Bellezzas, Piavascos and Water Gardens is a black

disc located on the top of the pump. Turn the valve clockwise to slow the water flow, counter-

clockwise to increase it. Be sure to make slow controlled adjustments to control the water flow. Water

flowing too fast can cause splashing.

3. Surface tension on glass needs to be broken

With the fountain running, you can take a scrubber or sponge (like you use in the kitchen to clean

dishes) and clean the glass. Remove the header and start at the top, working your way down until full

coverage is achieved. Remove the rock tray to help minimize splashing outside the fountain.

4. Fountain may be unlevel

Make sure your waterfall is always kept level. For floor fountains you can try using a shim to help

level the fountain. Be sure to check right to left level as well as front to back. A panel that is leaning

either forward or back will not operate properly. On wall fountains make sure the mounting bracket

was level when installed. If there is a measurable difference from one end of the bracket to the other

you will want to remove the bracket and reinstall it, making certain it is level. If the difference is

minute, a shim or tiny wedge can be placed on the lower end of the bracket.

5. Blockage in water distribution bar which is located above the panel

a. Bluworld Fountains

Remove the distribution bar by carefully twisting the bar back and forth until it disconnects from

the PVC elbow. Thoroughly clean the distribution bar and reinsert into the PVC elbow. You can

use a pin, pipe cleaner or small wire to clean any debris from the holes in the manifold distribution

bar. A long, narrow brush may also be used to clean the inside of the pipe. CLR

or any other

similar product may be used with a soft bristle brush to remove any mineral deposits that may

have developed. It is recommended that you use Fountec

to prevent the formation of algae in

conjunction with Protec

to prevent the build up of mineral deposits.

b. Water Wonders Fountains

Check to make sure there is no debris blocking any of the grooves. If calcium or algae has built

up in the groves, use a pipe cleaner to carefully remove the blockage. Use caution as to not

damage the panel as the slate is very thin and can be brittle. It is recommended that you use

Fountec

to prevent the formation of algae in conjunction with Protec

to prevent the build up of

mineral deposits.

6. Dirty filter (Water Wonders units, Trellis, Bellezzas, Contempos, Watergardens, Piavascos and

Serrano Horizontal fountains do not have filters).

Remove re-usable filter from pump, clean and re-install.