Getting Started Guide

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5 Appendix
Appendix 1：Troubleshooting
If you find exceptions when operating the mobile phone, restore the factory settings and then refer to the
following table to solve the problem. If the problem persists, contact the distributor or service provider.
Fault
Cause
Solution
SIM
card
error
The SIM card
is damaged.
Contact your network service provider
The SIM card
is not in
position.
Check the SIM card
The metal
face of the
SIM card is
polluted.
Clean the SIM card with a clean cloth