Service and Warranty Information More about BMW bmwusa.com 1-800-334-4BMW 2009 Z4 sDrive30 Z4 sDrive35 The Ultimate Driving Machine® The Ultimate Driving Machine® © 2009 BMW of North America, LLC Woodcliff Lake, New Jersey 07677 The BMW name, model names and logo are registered trademarks. Printed in U.S.A. 1/09 SD92-375 *SD92-375* 127435_09a_Z4_SW_Cover_010909.
Owner/Driver Information: Name ______________________________________________________________________ Address ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Owner/Driver Telephones: Business ____________________________________________________________________
Table of Contents Page BMW Ultimate Service™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The BMW Maintenance Program Coverage . . . . . . . . . . . . . . . Maintenance Upgrade Option . . Intervals . . . . . . . . . . . . . . . . ...................................... 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 . . . . . . . . . . . . . . . . . . .
Page Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Dispatch Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 On-Site Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Lock-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Towing Service . . . . . . . . . . .
2009 BMW Z4 Models covered in this Booklet Z4 sDrive30i Z4 sDrive35i Any authorized BMW center in the United States or Puerto Rico will perform the scheduled or additional maintenance services on your vehicle at no expense to you. BMW Ultimate Service™ BMW Ultimate Service leads the industry in providing owners with incredible value and peace of mind.
䉯 Altered or unreadable Vehicle Identification Number (VIN) or odometer irregularities or vehicles where the true mileage cannot be determined 䉯 Maintenance or repair after the vehicle is deemed a total loss 䉯 Maintenance or repairs performed by other than an authorized BMW center within the United States or Puerto Rico 䉯 Vehicles used in competitive events 䉯 Oil changes performed outside the recommended maintenance intervals as indicated by the Service Interval Indicator The advanced technologies at BMW h
Service Interval Display Info Display screens in the instrument cluster Info Display screen contents 1. Push button 1 on the turn indicator lever up or down repeatedly until the appropriate symbol appears in the display, accompanied by the words “SERVICE-INFO”. The distance remaining until your next service briefly appears when you switch on the ignition. The Info Display immediately switches to its compute mode when you press one of the two buttons on the turn signal indicator lever. 2.
Possible displays 1. Button for selecting functions 2. Service requirements 3. Engine oil 4. State required safety inspection*/Roadworthiness test 5. Front brake pads 6. Rear brake pads 7. Brake fluid *Note: The display icons for the state required safety and emissions inspection may be deactivated by your BMW center, if the state in which your BMW is registered does not require them. The sequence of displayed service items may vary. The data for the next service appointment is shown first.
Control Display screen contents Select the entry and press the controller. The current Status of Service items determined by the CBS are shown in the Control Display. You can also view additional information on the service and maintenance requirements. 1. Open the start menu. 2. Press the controller to open the i-menu. 3. Select “Info sources” and press the controller. To exit from the menu: 4. Select “Service Info” and press the controller. Select the 5.
Special Note synthetic oil from the list above, use only a synthetic oil with an API rating of SM or higher. The maintenance requirements for your vehicle are determined dynamically by the Condition Based Service (CBS) system. The maintenance items stated herein reflect the latest information available at the time of the printing of this statement, and are subject to change. The most current maintenance recommendations are available from your authorized BMW center.
Quality Certification I Standard operations Maintenance work: 䉯 Brief diagnostic test. 䉯 Verify Check Control messages. 䉯 Check indicator and warning lights. 䉯 Reset CBS display. 䉯 Inspect tires, adjust tire pressures and reset Tire Pressure Monitor. Engine oil For a detailed list of items inspected, refer to the Quality Certification I form provided to the Owner at time of delivery. A copy of the form is on file at the selling BMW center. Maintenance work: 䉯 Change the engine oil and oil filter.
Vehicle Check 䉯 Brake system connections and lines: Check for leaks, damage and correct positioning. 䉯 Underbody, incl. all visible parts (i.e., transmission, rear axle, fuel lines, exhaust system): Check for damage, leaks and corrosion. 䉯 Steering components: Check for clearance, leaks, damage and wear. 䉯 Final Inspection: Road test with check of: Maintenance work: 䉯 Check operation of horn, headlight flasher and hazard warning flashers.
Emission Control Maintenance Schedule Evidence of Maintenance Work This BMW Service and Warranty Information Booklet should be presented to your BMW center when maintenance is required. Make sure that confirmation of maintenance work is always entered in this Service and Warranty Information Booklet. You may need this for any warranty claims that become necessary, and later on as evidence that your car has been given the correct and regular maintenance that justifies its resale or trade-in value.
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Battery Care During manufacture, exterior body parts receive an additional corrosion protection coat. Hood, trunk, doors and other body parts with folded seams are coated with PVC and sealed from the outside. If your car is driven only for short distances of less than 10 miles over a prolonged period of time, without an occasional drive at highway speeds, the engine’s charging system will not maintain the battery.
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Customer Assistance Information They have the necessary equipment and the personnel to achieve this goal. Your satisfaction with our product and the services provided by authorized BMW centers is of great importance to us. We take pride in our product, as does the BMW center who services it. If you should ever have a question regarding your BMW center’s service or your BMW’s performance, we recommend that you contact your authorized BMW center.
BBB AUTO LINE writing and ask for a decision on the documents you submit, without attending a hearing. BBB AUTO LINE will usually render a decision within 40 days from the time you file your complaint. The decision is binding on BMW NA if you decide to accept it. BMW NA must comply with the decision within the time frame specified by the arbitrator.
presumption that BMW NA has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of the following occurs: to provide: the approximate date of your acquisition of the vehicle, the vehicle’s current mileage, the approximate date and mileage at the time any problem(s) were first brought to the attention of BMW NA or one of our dealers, and a
Special Programs 9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple damages, attorneys’ fees, or consequential damages other than as provided in California Civil Code Section 1794(a) and (b). SOMETIMES BMW OF NORTH AMERICA, LLC (BMW NA) OFFERS A SPECIAL ADJUSTMENT PROGRAM TO PAY ALL OR PART OF THE COST OF CERTAIN REPAIRS BEYOND THE TERMS OF THE WARRANTY. CHECK WITH YOUR BMW CENTER TO DETERMINE WHETHER ANY ADJUSTMENT PROGRAM IS APPLICABLE TO YOUR MOTOR VEHICLE. 10.
Owner’s Eligibility Calling For Assistance You are covered if your vehicle is: 䉯 A new BMW automobile, distributed by BMW NA, and purchased at an authorized BMW center, OR; 䉯 A new BMW automobile, purchased under the BMW NA European Delivery Plan, OR; 䉯 A new, U.S. version, BMW automobile purchased under the Diplomatic or Military Sales programs, operated in any of the 50 states, Canada and Puerto Rico.
Towing Service Personal Trip Routing. Leave the planning to us. Simply give one of our Roadside Assistance service representatives a call, and we will provide you with a detailed, easy to read, computerized trip itinerary and companion map package. Please allow two weeks to process your request. In the event of a mechanical breakdown normally covered under the New Vehicle Limited Warranty, your vehicle will be transported (at no cost) to the nearest authorized BMW center.
Sign-and-Drive Car Rental Discounts Typically, if you are within the terms of your warranty, the services you receive under the BMW Roadside Assistance program will not require payment. In most cases, you will simply sign a receipt from the provider of services. Discounts are available from Hertz and Enterprise car rental companies. Benefits may vary with each company and location, and are subject to change without notice.
Overview of BMW Limited Warranties *The California Emissions Control System Limited Warranty applies to all 2009 U.S. specification BMW vehicles sold, leased, and/or registered in California, Connecticut, Maine, Massachusetts, New Jersey, Oregon, Pennsylvania, Rhode Island, Vermont or Washington. ¹Refer to the California Emission Warranty Parts List on page 44 for specific coverage. The BMW limited warranties applies only to U.S.
New Vehicle Limited Warranty – 2009 Models (Valid only in the U.S.A. and Puerto Rico) Safety Belt Warranty - Kansas Safety belts are covered under the BMW New Vehicle Limited Warranty for defects in material or workmanship for a period of 10 years, unlimited mileage from the date of purchase. In order to be eligible for this coverage, the vehicle must be a new car retailed in the State of Kansas and the repair performed by an authorized BMW center in Kansas.
General Modification of the vehicle or installation of any performance accessories or components attached to the vehicle which alters the original engineering and/or operating specifications or which result in damage to the other original components, electrical interference, electrical short, radio static, water leaks and wind noise. These warranties give you specific legal rights, and you may also have other rights which vary from state to state.
Limited Warranty - Rust Perforation 2009 Models BMW OF NORTH AMERICA, LLC (BMW NA) HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF TIME, INCONVENIENCE, OR LOSS OF USE OF THE VEHICLE, FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, APPLICABLE TO THIS PRODUCT.
Federal Emissions System Defect Warranty (Valid only in the U.S.A. and Puerto Rico) performed (at the owner’s expense), as prescribed in the maintenance schedule for the BMW Emission Control System. Service intervals are computed by the onboard BMW service interval indicator and displayed on the instrument panel. The instructions for proper maintenance and use can be found in the Owner’s Manual.
What is not covered General This warranty does not cover malfunctions caused by any of the following: accident, flood, misuse, improper adjustment, modification, alteration, tampering, disconnection, improper or inadequate maintenance, use of leaded fuel or fuels containing more than 10% ethanol, or other oxygenates with more than 2.8% oxygen by weight (i.e., more than 15% MTBE or more than 3% methanol plus an equivalent amount of co-solvent).
Federal Emissions Performance Warranty (Valid only in the U.S.A. and Puerto Rico) Coverage begins on the date of first retail sale, or the date the vehicle is first placed into service as a sales demonstrator, service loaner (SLP) or company vehicle, whichever is earlier.
You may obtain further information concerning the emission warranties, or report violations of warranty terms, by contacting the Director, Field Operations and Support Division (6406J), Environmental Protection Agency, 401 M Street, SW, Washington, D.C. 20460. The following systems are covered by the Federal Emission Performance Warranty for a period of two years or 24,000 miles, whichever occurs first.
California Emission Control Warranty Statement* Your Warranty Rights and Obligations repaired or replaced by BMW NA. This is your long-term emission control system DEFECTS WARRANTY. Owner’s Warranty Responsibilities: The California Air Resources Board and BMW of North America, LLC (BMW NA) are pleased to explain the emission control system warranty on your 2009 vehicle. In California, new motor vehicles must be designed, built and equipped to meet the State’s stringent anti-smog standards.
California Emission Control System Limited Warranty* EPA approved short test, then BMW NA will repair your vehicle so that it will pass this test. Items that require scheduled replacement are warranted up to the replacement interval specified in the Service section of this Statement. BMW NA may repair a part in lieu of replacing it when performing warranty repairs. Parts for which replacements are made become the property of BMW NA.
The use of replacement parts, which are not of equivalent quality, may impair the effectiveness of emission control systems. If other than genuine BMW Service Parts or Authorized Remanufactured Parts are used for maintenance, repair or replacement of components affecting emission control, the owner should obtain assurances that such parts are warranted by their manufacturer to be equivalent to genuine BMW parts in performance and durability.
What is not covered General This warranty does not cover malfunctions caused by any of the following: accident, flood, misuse, modification, alteration, tampering, disconnection, improper or inadequate maintenance, except if performed by an authorized BMW center doing warranty repair work, use of leaded fuel or fuel other than as specified in the Owner’s Manual. The warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
California Emission Warranty Parts List The following components are covered for defects by the California Emission Control System Limited Warranty for a period of 7 years or 70,000 miles, whichever comes first. For certain models, the following components are covered for a period of 8 years or 100,000 miles which ever comes first.
Notice Tire Warranty Statement The “National Traffic & Motor Vehicle Safety Act of 1966” requires manufacturers to be in a position to contact the vehicle owners when a correction of a product defect becomes necessary. Please fill in the attached postcard if you change your address or purchase a used BMW. Tires are warranted by their respective manufacturer as detailed in the applicable tire manufacturer’s warranty statements.
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For immediate updates or if there are no cards left, please contact the BMW Customer Relations Center at: 1-800-831-1117. For immediate updates or if there are no cards left, please contact the BMW Customer Relations Center at: 1-800-831-1117. 36873_Info Change Card_BMW.qxd 7/7/06 9:53 AM Page 1 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 131 WESTWOOD, NJ BMW of North America, LLC P.O.
36873_Info Change Card_BMW.qxd 7/7/06 9:53 AM Page 2 Information Change Card Please print new owner or update your customer information For immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117 Please Check One: Address Change Mr. Mrs. Ms. Address: Ownership Change Last Name Number City First Name Middle Initial Street State Zip Apt.
Owner/Driver Information: Name ______________________________________________________________________ Address ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Owner/Driver Telephones: Business ____________________________________________________________________
Service and Warranty Information More about BMW bmwusa.com 1-800-334-4BMW 2009 Z4 sDrive30 Z4 sDrive35 The Ultimate Driving Machine® The Ultimate Driving Machine® © 2009 BMW of North America, LLC Woodcliff Lake, New Jersey 07677 The BMW name, model names and logo are registered trademarks. Printed in U.S.A. 1/09 SD92-375 *SD92-375* 127435_09a_Z4_SW_Cover_010909.
