Warranty

BODUM® USA, INC.

601 W. 26

ST SUITE 1250 • NEW YORK, NY 10001• PHONE: 212.367.8844 • FAX: 212.367.8855

Bodum Product Warranty

All BODUM products carry a limited one year warranty on manufacturer defects. Glass

is not covered by warranty. Proof of purchase must be provided upon request in order to

verify warranty coverage. Please retain purchase receipts for your records.

Return Policy

Bodum allows 30 days for the return of unused products, based on the date the item was

originally received by the customer. We offer refunds or replacements of unused

merchandise, less a 10% restocking fee and anyassociated shipping charges.

Returns and damages caused by misuse or non-household use are not covered within this

policy and claim approval ispurely at Bodum's discretion. Items received with broken

glass are not considered defective products. Bodum must be notified of any breakage

within five business days.

TO RETURN AN ITEM:

1. Please contact Bodum via email or call toll free at 1-800-23-BODUM (26386) to

receive a Return Authorization number. (Returns with an invalid, expired or missing RA

number will be subject to a 50% restocking fee.)

2. Use the return label on your packing slip and clearly indicate the Return Authorization

number in the provided field. If you no longer have your packing slip you may print a

new Return Label here.

Return Sheet

3. You can use your original Bodum.com box you received, or any plain, unmarked

cardboard box to ship your return. If there are any existing shipping labels, stickers, or

other materials on the shipping box from previous shipments, please remove them.

4. Attach your new return label to the shipping box. Please use a traceable carrier and

retain the tracking number for your records. Bodum is not responsible for any items that

are lost or damaged in transit.

5. We’ll take care of the rest! Once your return is received and inspected (usually within

72 hours of receipt), your refund will be processed and a credit will be automatically

applied to your credit card or original method of payment within 7 businessdays. Please

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Bodum Product Warranty All BODUM products carry a limited one year warranty on manufacturer defects. Glass is not covered by warranty. Proof of purchase must be provided upon request in order to verify warranty coverage. Please retain purchase receipts for your records. Return Policy Bodum allows 30 days for the return of unused products, based on the date the item was originally received by the customer.
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–2– August 17, 2015 note that, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Questions? Please give us a call at 1-800-23-BODUM (26386), Monday through Friday, between 9am - 7pm EST. Return Authorization Form Return Authorization Form THE FOLLOWING ITEMS MAY NOT BE RETURNED:  Any item without a return authorization number.