User manual

Troubleshooting

Online User Support

In case of questions or problems, please consult our support

team in the Q&A discussion forum:

https://www.bome.com/support

Network Reset

It's possible to misconfigure the BomeBox network setup and

entirely lose connectivity. If that happens to you, please follow

the following instructions. All your other settings, project files,

and Web Config password remain the same.

1. Prepare a USB thumb drive to reset the network settings:

it must be FAT formatted, and not exceed 16GB in size.

2. Copy an arbitrary text file to the root folder of the thumb

drive, and rename it to:

{serial}_reset_network.txt

Replace {serial} with the serial number of that BomeBox,

as printed on the sticker at the bottom. For example, if the

serial number of your BomeBox is 00012345, then the

name of the file would be 00012345_reset_network.txt.

3. Attach that prepared thumb drive to the USB host connec-

tor of the BomeBox and power it up.

4. During the power-up process, Ethernet and WiFi are reset

to factory defaults. You may need to start up the BomeBox

a second time (by unplugging power, and replugging it) to

make it effective.

5. Now Ethernet is set up as Client, and WiFi is configured as

HotSpot with no password.

6. Don't forget to unplug the thumb drive when done.