Technical data

6.4. Service and Support
6.4.1. General information
Service and support you will get in the first instance from your dealer, where you bought
your Milestone 312. They know the device well and can often help you. If there should be
a bigger problem your dealer will contact us, Bones Inc., and we will welcome your
Milestone 312 for repairs or take care of your question.
6.4.2. Update Software
Bones Inc. aims to improve Milestone 312 constantly according to the input our distributors
receive from you, the customers. So your comments are very welcomed.
Where possible your needs, wishes and problems will be incorporated into new firmware
releases. These allow you to update the software on Milestone 312 and solve problems or
add new functions.
If you would like to do such an update with the newest firmware, you have two options.
Either you go to your dealer, where you bought the device. He will update your Milestone
312 if the software is out-of-date. Or you can do it by your own over the internet. Therefore
please follow the few steps below.
•
Check which firmware is on your M312: Under Basic Settings in the Menu you find the
appropriate announcement to the firmware version.
•
Check which is the newest available firmware: Open your internet and go to
“www.bones.ch”. Have a look under “Support” and select your product “Milestone 312”.
There you find the newest firmware, for example 2.2. If this is higher than the one on
M312, please download the file on your desktop.
•
Copy the newest firmware on M312‘s external memory: Please connect Milestone 312
with your computer. If you do not know how, please go to “USB connection to the
computer” in this manual. Then copy the firmware into the root directory of the plugged in
SD card and log off your M312 properly from the computer as you would do with a
memory stick. Now you will hear the announcement “Software update in progress.
Please wait for 30 seconds”. Afterwards the update is complete.
6.5. About Bones Inc.
Bones is a Swiss engineering company focusing on producing aids for visually impaired
and blind people. To ensure developments close to the customer, we work together with
several organizations for blind people and appropriate organizations and individuals all
over the world. Besides producing and offering Milestones, Bones has a second important
matter, which is PAVIP. This is a platform to increase autonomy and mobility of the visually
impaired. It is more than a group of products. It is an end-to-end approach to reduce
obstacles that visually impaired people are faced with every day. And it is a way to
increase accessibility of various aspects in daily life.
Included in PAVIP is the development of end user products, the infrastructure they need to
interact with, as well as training and assistance to the end users. PAVIP is an acronym for
Personal Assistant for Visually Impaired People. It is carried by the Swiss Federation of the
Blind and Visually Impaired (SFB), Swiss National Association of and for the Blind (SNAB),
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