Troubleshooting Guide

S3102
Troubleshooting
Sheet
Machine power light does not light
up (no power)
Check whether the outlet is powered and wether
the power cord is plugged in
Socket and power cord are plugged in Check if the trash can is closed tightly
not closed tightly Close the trash can, what will happen to machine?
Return to normal
Trash can not close tightly
Maybe there is confetti on the bottom of the trash
can, whether the trash can can be closed tightly
after cleaning the confetti
The trash can can be closed tightly and the
machine is back to normal
The trash can can not be closed tightly If the trash can is deformed, replace the trash can
closed tightly
Check if the safety switch contacts on the trash can
are broken
broken the safety switch contacts are broken
Contact customer service to process and replace
the machine
not broken
Use a hard card against the safety switch contacts,
the machine recovered?
recovered
The safety switch is broken and the safety switch
cannot be turned on
Contact customer service to process and replace
the machine
not recovered Safety switch fails
Contact customer service to process and replace
the machine
The socket has no electricity or is not plugged in
After socket Plugged in, is the machine back to
normal
yes
no, follow the steps above
Overheating red light is always on, no
paper feeding
Whether the machine has been used for a period
of time，like about 10 minutes
4minutes or more
Machine is a short time work product, if it is
continuously used more than 4 minutes, the
machine will automatically stop working due to the
overheat protection. Let the machine cool down
naturally and then it can recover.
less 4 minutes
Machine circuit or motor failure, replace the whole
machine
After the machine is turned on, it
automatically turns often, or keeps
turning after shredding
Check if there is paper dust or dirt in the middle of
the paper inlet (where there is a light control
sensor)
Yes, there is.
Does the machine recover after cleaning the paper
dust/dust?
Paper dust cleaned up, function back to normal
Paper dust/dust is blocking the sensor, clean it to
restore
Paper dust cleaned up, the function did not return
to normal
Light control sensor is bad or PCB failure, replace
the whole machine
No, there isn't.
Light control sensor is bad or PCB failure, replace
the whole machine
Power blue light is on, AUTO block
does not feed / not shred
Toggle the switch to forward and reverse rotation,
whether the shredding tools turn
yes
Whether there is paper blockage inside the paper
inlet
Yes, there is
Can the machine touch positive rotation after
cleaning the paper scraps?
Yes, it can The paper inlet is blocked by paper After cleaning, function is restored
The paper inlet is blocked by paper and cannot be
cleaned
Replace the whole machine
No, there isn't Paper feed sensor switch or circuit failure Replace the whole machine
no Is there a motor running or clicking noise
no Machine circuit or motor failure Replace the whole machine
yes Gear damage Replace the whole machine
Machine shredding overload / jam /
can not shred (overload red light
flashing)
Whether the shredding exceeds the rated number
of sheets (the machine's rated shredding capacity
is 8 sheets of 75g/m2)
yes
Too much shredded paper caused by the machine
to play the reverse, pull out the paper by hand, the
machine can return to normal. (If you can't pull out
the paper in the top of the paper inlet tear off the
paper, and continuously hit the forward and
reverse rotation to flush down the paper)
no
Whether the shredded media contains courier
bags, envelopes, promotional coloring pages and
other paper with a thickness of more than 75g/m2
or similar paper containing glue
yes
Shredding too thick or the surface of the paper
with glue paper, making it difficult to cut paper
shredding power, to achieve the blocking
conditions, it is recommended that such materials
are separated into small portions and then
shredded, and can not shred the material with glue
no
After removing the jammed paper, look from the
paper outlet, whether the tool is stuck with a lot of
paper dust
yes
Continuous forward and reverse rotation for
cleaning, clean up again after use is normal
Machine back to normal
The tool is stuffed with paper, it is recommended
to use the forward and reverse rotation regularly to
clean the paper dust on the tool
The machine will again roll a lot of paper dust,
overload
The shredding tool is broken, replace the whole
machine
no
shredding tool or motor failure, replace the whole
machine
The machine suddenly stops feeding
paper
Check if the trash can is full of paper
There's not much in the trash.
Whether there are holes in the middle of the paper
or the rest of the paper is off to the side
Yes, there are
The paper does not touch the paper induction
switch, put the paper back in and make sure the
paper is always in the middle of the paper inlet
No, there aren't.
Reverse the machine and then hit the AUTO gear
to see if the machine goes back to normal
it doesn't go back to normal
Machine circuit or motor failure, replace the whole
machine
it goes back to normal
Maybe the shredded paper is too thin to touch
fully the sensor
trash can is full of paper
The paper is very full to the top of the trash can
out, the safety switch is disconnected. Just dump
the paper in the trash can
Shredding constantly / shredding
effect is not good
Whether shredding more than 8 sheets (machine
rated shredding capacity of 8 sheets 75g/m2)
more than 8 sheets
Shredding too much paper, it is recommended that
each shredding volume control within the rated
number of sheets, can ensure the shredding effect,
but also to extend the life of the machine
less than 8 sheets Is the shredded paper wet
yes
The paper is wet and difficult to cut, recommended
to reduce the number of sheets shredded each
time to ensure the shredding effect of wet paper.
no
Whether the shredded media contains courier
bags, envelopes, promotional coloring pages and
other paper with a thickness of more than 75g/m2
or similar paper containing glue
yes
Shredding too thick or the surface of the paper
with adhesive paper, making it very difficult to cut
paper shredding power, accelerating the knife
damage, shredding effect is not guaranteed
no
Is the long strip of confetti broken out on the very
edge of the shredding tool
no
The shredding tool is broken, replace the whole
machine
yes
Because of the two sides of the knife confetti
extrusion, it's the normal phenomenon there are
some long strips
Shredding powerlessly/slowly
Whether the shredding exceeds the rated number
of sheets (the machine's rated shredding capacity
is 8 sheets of 75g/m²)
yes
Shredding too much paper, the motor load is too
large, the motor speed will naturally drop
Reduce the number of shredded paper, do not
exceed the standard amount of paper, then it can
go back to normal
no
Whether there is a lot of paper dust between the
knife stick, or other impurities (such as shredded
laminated paper residue of plastic film, etc.)
yes
Shredding tools stick paper or other impurities, so
that the shredding power increases, affecting the
shredding speed
Regularly clean the shredding tool, which can
extend the life of the machine, and ensure that the
shredding effect
no Motor performance dropped
Contact customer service, replace the whole
machine
Machine sound is very loud/
heterodyne
How long has the machine been used
New Machines is it broken
yes broken when transportation
no Machine fault, replacement processing
has been used for a while Can the machine feed paper normally?
yes
The normal wear and tear of the machine is
recommended to the machine to play wet bad oil
or broken oil packet maintenance, regular cleaning
of the machine tool on the paper dust.
no or feeding paper slowly Motor or gear fault, replace the whole machine
Smoke when the machine shreds
paper
Does it smell burnt
no may be confetti dust, please use normally
yes is machine continuously shredding for a long time
yes
The motor heats up sharply or the temperature is
too high causing the insulating paint to smoke,
which is normal and can continue to use
Smoke at the beginning of use Stop using, exchange processing