Instruction manual

17
6 Warranty
The Tracer-BN Series charge controller is warranted to be free from defects for a
period of TWO (2) years from the date of shipment to the original end user.
• Claim Procedure:
Before requesting warranty service, check the Operation Manual to be certain that
there is a problem with the controller. Return the defective product to us with shipping
charges prepaid if problem cannot be solved. Provide proof of date and place of
purchase. To obtain rapid service under this warranty, the returned products must
include the model, serial number and detailed reason for the failure, the module type
and size, type of batteries and system loads. This information is critical to a rapid
disposition of your warranty claim.
•This Warranty Does Not Apply Under The Following Conditions:
1. Damage by accident, negligence, abuse or improper use.
2. PV or load current exceeding the ratings of product.
3. Unauthorized product modification or attempted repair.
4. Damaged occurring during shipment.
5. Damage results from acts of nature such as lightning, weather extremes.
6. Irreclaimable mechanical damage.