STOP ATTENTION Do not return this product... bopmen CAN HELP! FAQ Quick Guide S4 0 Question or Setup Issue? Read this quick guide and see if it help Need More Help or Still Want to Return? Contact us via info@bopmen.
No sound from one side-> Poor Sound Quality & Bad connection Solution: 1. Please confirm whether your music is unilateral. Confirmation method: 1. If connected to a computer, find the sound settings and see if it is mono out. 2. Try to play different songs with ordinary music application. 3. Try to play the same music with another headphone. balance left right 2. Please make sure that the audio cable is plugged in properly. 1 3. Clean the dust or impurity of the plug.
Bluetooth can't paired with TV and other devices Solution: 1. Before pairing a device, make sure the headset is not paired with another device already, and the headset is in the pairing state (the indicator light flashes alternately red and blue). Indicator flashes alternately red and blue 2. Try to clear the Bluetooth history paired record on your device and search for our products again. sajfsajfsoaf kiksdsdsah 32262dlcus kfuam2522 3. Our headsets have a wide range of compatibility.
Ear compatibility, Fitting issue Solution: The headband is stretchable, if you adjust it to the suitable size, it is comfortable to wear.
How to turn on/off headphone? Solution: ON:Hold Multi-function Button for 3 seconds to turn on the headphones, and then the device enters the paring mode. (Indication light turns blue) OFF:Hold Multi-function Button for 3 seconds to turn o the headphones.
The buttons on this headphone cannot work Solution: 1. Please confirm whether the headset has enough power. If the headset has no power, the buttons will not work. 2. Please make sure the headset is in Bluetooth mode, press and hold the multi-function button for 3 seconds to power on, and then the device enters pairing mode. (the indicator turns blue) 3. Please check the buttons such as volume for dust and dirt particles.
There is no sound from one side or both sides Solution: Make sure your audio source is on and the volume is up. If your headphones have a volume button or knob, make sure to turn it up. If you have battery-powered headphones, make sure the battery have enough power. Check the connection of your headphones. Wired connection: 1. Please confirm whether your music is unilateral. balance left right Confirmation method: 1. If connected to a computer, find the sound settings and see if it is mono out. 2.
There is no sound from one side or both sides Solution: 3. Clean the dust or impurity of the plug Bluetooth connection: 1. Make sure to select your headphones in the Bluetooth settings of your audio source. 2. Make sure there are no multiple devices that emit radio waves nearby 3. Turn your headphones off and on. Pair your headphones to your audio device again. 4. Try connecting your headphones to another audio source. If the sound is heard, the first audio source may require repair.
Distorted/muffled sound, noise or echo Solution: 1. Please make sure the audio cable has fully inserted in the device you connected with. 2. Clean the dust or impurity of the plug.
The bluetooth headphone cannot pair with my dev Solution: 1.Recharge the headphone. If your headphone’battery is low, it may have trouble pairing.Try plugging them in and charging them fully before pairing, even if they say they have some battery left. 2.Make sure both devices are compatible. The newest devices use bluetooth 5.0, and while a bluetooth 5.
If there are any problems with your product which hasn't been listed above, for example: Headphones can't work properly, defective products, volume control issue, etc. Please feel free to contact us at anytime. And if you have tried the solutions provided in this article, but still can not solve them, Please contact us via info@bopmen.com. We are committed to serving our customers and strive to provide the best experience possible for you.