User Manual

9 10
Q & A
Why the headphones can't pair with my mobile phone?
Please check whether your headphones are in pairing
mode or reconnection mode, check if Bluetooth search
function of your Bluetooth device has been turned on.
And then go to Bluetooth menu of your Bluetooth
device, delete/forget the headphones, and reconnect
the headphones.
Why headphones can't be turned on?
Please double check battery status of your headphones.
Can I replace battery for the headphones?
No. these headphones use built-in non detachable
Li-Polymer battery. lt can't be replaced.
Can l use the headphones while driving?
For your safety, we strongly recommend you to not use
headphones to avoid distraction while driving.
Why the headphones sometimes disconnect with
Bluetooth device within 10 meters?
Please check if there is any metal material within
relatively close range may interfere Bluetooth connec-
tion. Because Bluetooth is a radio technology that is
sensitive to objects between the headphones and its
connected devices.
and its connected devices.
Why I cannot hear any voice from my computer or
mobile phone?
Please check if the output channel of your computer
support A2DP profle. And please check the volume of
your headphones, as well as computer/mobile phone.
Why am I unable to use the headphones to control
volume of select track of APP in my mobile phone?
Due to configuration of different application software,
the headphones may not totally compatible with some
applications.
What can I do if the Bluetooth is crashed?
(Cannot close or open)
Please reset headphone Bluetooth by inserting audio
cable into audio jack then removing it.
Why the Bluetooth is turned off when I use the audio
cable to connect?
This is our special set. All Bluetooth feature buttons stop
working and Bluetooth should be turned off when users
insert audio cable into jack. Don't worry, the Bluetooth
will be available when the audio cable is moved.
Why does the headphones not work when using audio cable?
If the battery of the headphones is completely dead, it cannot
be used in the wired state. Please after charging the
headphones for10 minutes and then use the audio cable to
enter wired mode.
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