User's Manual

EN
39
Troubleshooting
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8 Troubleshooting
INFO You can often resolve faults and errors that can occur in day-to-day operation yourself.
That way you save time and money as you don’t need to call out customer services.
 Observe all safety and warning information (see the Safety section).
Fault Cause Remedy
When operating for the first time
or after a prolonged period without
use or when the gas bottles have
been changed: The burner does not
ignite.
There is air in the gas pipe. Try to ignite it again, several times if necessary.
You can do this using the touch surface on the
control knob or by turning the control knob to
0 position and then a power level setting.
The gas cooktop does not react
(no calibration of the servomotors
and no ignition).
There is a communication error between the
control knob and cooktop (e.g. in the case of
a power cut).
Perform a reset (configuration menu C5)
(see Installation chapter).
The gas burner cannot be ignited
electrically.
The fuse or automatic circuit breaker of the
apartment and/or house’s electrical system
is defective or has been triggered.
Change the fuse. Switch the automatic circuit
breaker back on. If necessary, contact a
specialist electrician.
The fuse or the automatic circuit breaker
trips several times.
Contact the BORA Service Team.
The power supply is disconnected. Have a specialist electrician inspect the power
supply.
The gas burners are damp. Dry the gas burner parts (see the Cleaning
chapter).
The gas burner heads and/or the gas burner
cover are not correctly positioned.
Position the gas burner parts correctly
(see the Cleaning chapter).
The electric igniter and/or thermocouple
are dirty
Remove the dirt (see the Cleaning chapter)
Dirt in the gas burner head Clean the gas burner parts (see the Cleaning
chapter).
The cooktop does not ignite automatically. Try to ignite it again using the touch surface
on the control knob.
You notice the smell of gas. A leakage point in the gas supply line Switch off the gas supply and immediately
extinguish all open flames. Contact a gas
engineer. Ensure that all connections are tight
(see the Gas installation chapter).
No gas is coming out of the gas
burners.
The gas supply is closed Open the gas supply (see the Operation chapter)
The gas bottle is empty in the case of liquid
gas (LPG).
Exchange the empty gas bottle for a full gas
bottle of the correct gas type.
The gas flame goes out after
ignition.
The gas flame goes out during
operation.
The gas flame is uneven.
The gas burner parts (burner heads and/
or the gas burner cover) are not correctly
positioned.
Position the gas burner parts correctly
(see the Cleaning chapter).
Dirt in the gas outlet openings on the gas
burner head.
Clean the gas burner parts (see the Cleaning
chapter).
A cooking zone or the entire
cooktop switches off automatically.
Cooking zone operating for too long Put the cooking zone back into operation
(see the Operation section).
The overheating protection has tripped (see the Device Description section)
The power setting has
automatically shut off too early.
The overheating protection has tripped (see the Device Description section)
The central control knob display
shows a segment turning
clockwise ( )
Knob ring not in the 0 position after fitting Turn the knob ring to the 12 o’clock position
(0 position).